Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
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Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.
Company replied
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed t... See more
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Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for this amazing team .very…
Thanks for this amazing team .very supportive and responsive. Thank you 🌹
February 12, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service. We really do appreciate it. It means a lot to the team and helps our other customers. Have a lovely day!
Do they even still operate?
I recently put in an order for a JD Sports Voucher. I got a confirmation email and the money was taken from my account but the voucher has not been delivered. I have emailed but not had a response, tried their online chat which was an AI chatbot and no help, tried calling and got a prerecorded message saying ‘the phone line is closed because of technical issues’, their Facebook and X accounts have been removed.
February 13, 2026
Unprompted review
Reply from Vivup
We’re very sorry to hear about your experience and completely understand your concern, especially as payment has been taken and your JD Sports voucher hasn’t yet been received.
We have been experiencing some technical difficulties which have impacted our phone lines and response times, and we sincerely apologise for the frustration caused.
Please contact us via our chatbot, where your query will be passed directly to our support team, they’ll be more than happy to investigate and resolve this for you as quickly as possible.
Say it and sort it.
Hi, I have to share that, I had a wonderful experience with the Vivup customer service. Especially, the staff called Millie, who really helped me sorting a problem for my order within very few days. Very co-operative and generous. Thank you.
February 13, 2026
Unprompted review
Reply from Vivup
Thank you so much for your kind review. We’re delighted to hear you had a wonderful experience with our customer service team.
It’s great to know that Millie was able to resolve your order issue quickly and provide such supportive service. I’ll be sure to pass on your lovely feedback to her.
Great customer service
Great customer service, sorted out very quickly.
February 9, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to the team and helps our other customers. Have a lovely day!
Clare D is simply the best!
Clare D was exceptionally helpful, polite and was quite knowledgeable which enabled her to assist me in resolving my issue in a timely manner! Her positive personality while maintaining professionalism is incomparable. Thank you Clare!
February 11, 2026
Unprompted review
Reply from Vivup
Thanks for reviewing our service, it really does mean a lot to the team and helps us shape our service offering. I will pass your feedback onto Clare and I am sure it will make her day! Have a lovely day
Recieved a badly damaged cooker
I had recieved a cooker that was badly damaged and I messaged Vivup to tell them that I wasn’t accept that one and coul I please have a replacement, I got a email back from Emily say they would look into it and get back to me. This was on the Friday.. come Monday still no response, so I had to Google to find a phone number as there was no other way of contact them, and I had been without a cooker since Friday ( now Monday) so I called and a lady called Jill answered the phone, this lady was amazing, she took over the case from Emily, and she had a brand new cooker delivered to me at 730am the next day, so I would like to praise this lady and thank her very much for getting this resolved for me, in a fast and professional manner.
February 6, 2026
Unprompted review
Reply from Vivup
Thank you for your feedback. I’m very sorry your cooker arrived damaged and that you didn’t receive a response as quickly as expected. We do aim to respond to all queries as soon as possible.
I’m pleased Jill was able to step in and arrange a replacement so quickly for you. I’ll be sure to pass on your kind words to her.
Really helpful staff and patient with…
Really helpful staff and patient with me.
February 11, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to us knowing you appreciate our team and the service we offer. I will pass your feedback onto the team. Have a lovely day!
Clare was kind
Clare was kind, considerate and has outstanding customer care skills.
I felt truly valued.
Thank you big time
February 11, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to us. I am so pleased Clare was able to support you and I will pass your feedback onto her. Have a lovely day!
Highly recommend!
Highly recommend this amazing platform for vouchers. I use it all the time!
I had an issue with my order due to a typing error I made which customer services were swift to rectify.
Thank you so much to Clare at customer services!
February 11, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to the team and helps our other customers too.
I am so pleased Clare was able to support you and I will pass your feedback onto her. Have a lovely day!
Great experience!
Great experience!
The customer service was very helpful, fast and professional.
5 stars.
February 11, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service. I am pleased you found us fast and professional. Have a lovely day!
Excellent customer service
My issues with a giftcard purchase were dealt with promptly and May & Sophie were absolutely very helpful. Amazing customer service from both of them.
February 10, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our Team. I am pleased May and Sophie were able to help you and that you received an amazing service. Have a lovely day!
real live person
real live person, not a foreign call centre or robot
very helpful & friendly
advice give quickly
February 10, 2026
Unprompted review
Reply from Vivup
Thanks for reviewing our service. I am so pleased you found the team helpful and friendly. We are always happy to help. Have a lovely day!
Kind and professional
Called to make sure no further payments post end of contract - very kind and professional to customers.
February 10, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to us knowing you love our team and the service we offer. Have a lovely day!
Needed some support and advice…
Needed some support and advice regarding a cycle to work bike I had ordered and got through to Emily on the phone. She was so helpful anf knew all the answers to my questions. She followed up with an email to make sure I had all the details I needed and was very helpful, friendly and patient.
February 6, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to us . I will pass your feedback onto Emily who will be delighted! Have a lovely day!
Amazing help and extremly professional
Amazing help and extremly professional
February 10, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service. It really does mean a lot to the team receiving feedback like this! Have a lovely day
So easy to use the website to order
So easy to use the website to order items you always get a respond when your order has been accepted
Items always arrive quickly
January 30, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to the team and helps our other customers. Have a lovely day!
I have a really good overall experience…
I have a really good overall experience with Perkbox on monthly basis. Recently I had to turn to Customer Service for purchasing something mistakenly. They were very helpful and efficient. Not only they helped me solve my issue in a timely manner, but also throughout the whole process kept me updated. Really pleased :)
February 9, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to the team and helps our other customers. Have a lovely day!
Amazing Job - Millie
Millie was so kind and patient with my query and she resolved it promptly, really happy with her service delivery.
February 9, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to the team and helps our other customers too.
I am so pleased Millie was able to support you and I will pass your feedback onto her. Have a lovely day!
Absolutely fabulous service!!!!
Absolutely fabulous service! Customer services really helpful! Would definitely recommend
February 5, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to review our service, it really means a lot to us knowing you love our team and the service we offer. Have a great week!
Paying more tax than the items are…
Paying more tax than the items are worth
Will never use it again
February 7, 2026
Unprompted review
Reply from Vivup
Good morning Darren. I am sorry you have paid a high amount of tax. Unfortunately, taxes are governed by HMRC and we have no control over them at all. I hope you have a great week.
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