Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
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Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.
Company replied
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed t... See more
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Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The online customer service portal /…
The online customer service portal / chat function is misleading - it implies you can speak to someone / raise a message but there does not seem to be that actual function that I could ascertain. This aside, when I did get through to speak to someone on the phone, she was incredibly helpful, friendly and knowledgeable and sorted my query very quickly.
March 3, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to write a detailed review of our service. I am so sorry you feel mislead by the chat function as we intend it to be as user friendly as possibly with the ability to connect to a team member quickly easily. I will certainly review its functionality as we are keen that all our customers are able to contact us easily and quickly. Thanks once again and have a lovely day
Very helpful
Tracy was extremely helpful in resetting my account which was stuck for a long time. Prompt response and helped to resolve the issue completely.
March 3, 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Tracy was able to support you and I have passed your kind words onto her. Have a lovely day and thanks once again!
Clare could not have been more helpful
Clare could not have been more helpful, professional and reassuring. She was patient with me whilst she sorted out my voucher, a brilliant customer experience. Thank you Clare
March 3, 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Clare was able to support you and I have passed your kind words onto her. Have a lovely day and thanks once again!
My parcel went under the radar at the…
My parcel went under the radar at the delivery company and when I notified the customer services on VIVUP, Sophie responded to me. She gave me updates from time to time until m parcel was delivered to me.
February 18, 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Sophie was able to support you and I have passed your kind words onto her. Have a lovely day and thanks once again!
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. Have a lovely day and thanks once again!
Fantastic service!
Had an issue retrieving rewards I had cashed out and 'Jay' was SO helpful in resolving my query and very quickly. A smooth and efficient customer service was thus received for which I am so thankful! The choice of gift cards is amazing - much more than similar schemes I have been a part of previously. Honestly, its so impressive the variety and number of partaking outlets; would thoroughly recommend Vivup!
March 2, 2026
Unprompted review
Reply from Vivup
Thank you so much for taking the time to review our service it really does mean a lot to the team and helps inform our other customers too. I am pleased Jay was able to support you and I have passed your kind words onto him. I am also delighted that you love the wide choice of gift cards available too. Have a lovely day and thanks once again!
Had an issue accessing the rewards I…
Had an issue accessing the rewards I had chosen. The Vivup team were fantastic and provided a supportive and timely response tot he enquiry.
February 24, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased we were able to help you access your rewards. Have a lovely day!
Excellent service
I was very impressed with the excellent service i received from Rachael. Very prompt and professional.
February 24, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased Rachael was able to help you. Have a lovely day!
Big thank you to Jill who was…
Big thank you to Jill who was incredibly helpful throughout the entire phone call.
She thoroughly and informatively answered my tall list of questions and made sure to explain everything clearly. Jill’s knowledge and willingness to take the time to ensure I fully understood each detail made a huge difference.
I really appreciated her support and wouldn’t hesitate to recommend her to others.
February 27, 2026
Unprompted review
Reply from Vivup
Thanks so much for providing detailed feedback for Jill who always goes above and beyond for Customers to provide a 5* service! I will pass your lovely words onto her. Have a lovely day
Very quick to resolve my issue
Very quick to resolve my issue, and were polite and professional
February 26, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased we were able to help you access your rewards. Have a lovely day!
Rachel provided fabulous support today…
Rachel provided fabulous support today tracking down my vouchers in my junk email.
February 26, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased Rachael was able to help you. Have a lovely day!
I had issues logging in for the first…
I had issues logging in for the first time but customer support was very helpful and responded quickly! 5 stars for efficiency ⭐️
February 24, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased the team were able to help you. Have a lovely day!
Excellent service
Excellent service, great customer service. Variety of support offered and ability to get things through salary sacrifice.
February 19, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased the team were able to help you. Have a lovely day!
Made an error whilst sending my voucher…
Made an error whilst sending my voucher to my email and sent the support email a message, Laura replied and rectified the situation quickly, was professional and helpful.
Thanks so much!
February 22, 2026
Unprompted review
Reply from Vivup
Thanks so much for taking the time to feed back on our service. I am pleased Laura was able to help you. Have a lovely day!
Excellent service
Customer service was top notch.
Thank you Claire for been kind and professional.
February 19, 2026
Unprompted review
Reply from Vivup
Thanks so much for reviewing our service it really means a lot to us all. Have a lovely day
Always great service
Always great service. Responsive and helpful. Have always been very happy with the service and customer support.
February 19, 2026
Unprompted review
Reply from Vivup
Thanks so much for reviewing our service it really means a lot to us all. Have a lovely day
Fantastic Customer Service
The team at Vivup resolved an issue for me with the utmost efficiency. Outstanding customer service that exceeded my expectations.
February 17, 2026
Unprompted review
Reply from Vivup
Thanks so much for reviewing our service it really means a lot to us all. Have a lovely day
Excellent customer support
I can’t recommend Vivip enough. Laura helped me sort out an issue I was having with purchase and how I typed an incorrect character which made me wonder where my order was. Laura sorted this out for me and could not have been more helpful. Thank you 😄
February 15, 2026
Unprompted review
Reply from Vivup
Thanks so much for reviewing our service it really means a lot to us all. I will pass your feedback onto Laura and I am sure you will make her day! Have a lovely week!
I was extremely impressed with Claire…
I was extremely impressed with Claire who found the vouchers i had lost. Gave me some great advice as what to use them on and explained how easy it was to a old man like myself who hates computers with a passion. Give this lady a raise!!!!!!!!
February 16, 2026
Unprompted review
Reply from Vivup
Thank you so much for your brilliant review! We’re delighted to hear that Claire was able to locate your vouchers and provide such helpful advice and clear guidance.
Have a brilliant day!
I recieved not only excellent customer…
I recieved not only excellent customer service from Sophie whilst dealing with an issue on Perk box but she went above and beyond and resolved my issue a real asset to her employer .
Thank you Sophie .
February 6, 2026
Unprompted review
Reply from Vivup
Thank you very much for taking the time to share your review, we truly appreciate it. I’m delighted to hear that Sophie was able to support you, and I’ll be sure to pass your kind feedback on to her.
Wishing you a wonderful day!
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