Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.
Company replied
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed t... See more
Company replied
Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service
Claire was very helpful and polite - my query was delt with instantly
March 11, 2026
Unprompted review
Reply from Vivup
Hi Carole
Thankyou for your review!
I have passed on your lovely comments to Clare
Great customer service
Great customer service, when I had a problem with a voucher I ordered the team were very quick to respond and rectify the problem
March 9, 2026
Unprompted review
Reply from Vivup
Hi Max
Thank you for taking the time to leave us a review, its really appreciated!
Great customer service from Clare at…
Great customer service from Clare at Vivup...dealt with my query very efficiently and promptly!
March 10, 2026
Unprompted review
Reply from Vivup
Hi Nikki
Thank you for your review!
I will pass on your feedback to Clare, who will really appreciate it
Purchased through work.
Purchased through work.
Very easy to order came straight away, very happy with all they do and if a problem (password one for me) sorted with in minutes, get service
March 4, 2026
Unprompted review
Reply from Vivup
Hi Alison
Thank you for taking the time to leave us a review!
I am glad your issue was resolved quickly :)
Reply from Vivup
Hi Sarah
Thank you for taking the time to leave us a 5* review, we really appreciate it!
Sophie C was extremely responsive
Sophie C was extremely responsive - Resolved me not being able to log in very quickly and fedback on the steps taken each time
March 9, 2026
Unprompted review
Reply from Vivup
Hi Oliver
Thank you for leaving us a 5*review, glad to hear your issue was resolved quickly!
Customer Service was very good
Millie the customer service representative was friendly, helpful and sorted out my issue with my password. She was lovely to deal with.
March 6, 2026
Unprompted review
Reply from Vivup
Hi Penelope
Thank you for taking the time to leave a review for the service you received from Millie!
I will pass on your lovely comments
I had a great experience with Vivup’s…
I had a great experience with Vivup’s customer service. Yesterday I emailed to ask if my details could be updated from Barnsley Hospital to Sheffield Children’s Hospital so I could place an order. Clare responded today and sorted everything out straight away with no hassle.
Really quick response and very helpful service. It made the whole process easy, so I really appreciate the support. Thank you, Clare!
March 8, 2026
Unprompted review
Reply from Vivup
Hi Rachael
Thank you for taking the time to leave a review for the service you received from Clare, we really appreciate your feedback!
I will pass your review on to Clare :)
Login details resolved
I have been having login details problem for quiet a time. I put a call through to Vivup customer care and the lady I spoke qith assured me she would send the complaint to the right channel and will get it resolved. What makes the service superb is that she kept updating me on how far she has gone on the issue until the problem was finally resolved.
March 4, 2026
Unprompted review
Reply from Vivup
Hi Adewole
Thank you for taking the time to leave us a 5* review, I am so happy to hear your issue was resolved and you were kept informed
The benefits are brilliant
The benefits are brilliant
I had a problem purchasing the cinema tickets but was resolved so so quickly and the agent was friendly so well done bling win any thank you again
March 4, 2026
Unprompted review
Reply from Vivup
Hi Leon
Thank you for taking the time to leave us a 5* review we really appreciate it!
Helpful when accidentally sent a cash…
Helpful when accidentally sent a cash in to a void email address. Great choice where to spend money.
March 6, 2026
Unprompted review
Reply from Vivup
Hi Lou
Thank you for leaving us a review, we really appreciate it!
Glad to hear your cash out issue was resolved for you!
This was my first time using vivup and…
This was my first time using vivup and their service was excellent. Since i got some questions in placing my order, their costumer service was easily reachable and quick to respond. Rachael was very helpful on my queries and has answered all my questions that shows how knowledgable she is on the scheme. It made the process a lot easier because of her help. Thanks to the whole team.
March 6, 2026
Unprompted review
Reply from Vivup
Hi Yuri
Thank you for taking the time to leave a 5* review for Rachael!
I will pass on your comments to Rachael, I am sure they will make her day :)
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
excellent customer service
Constant correspondence and refund done quickly and efficiently
March 4, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I'm very thankful to Jill
I'm very thankful to Jill as she sorted my problem, I was very desperate and I was losing my gift but she was very patient, stayed on the phone until sorted my problem, she was very kind and understood my situation. I can't thank her enough for today, it made my day,
Thanks to Vivup, all customer service, so far, I have talked, they were very helpful, efficient in their job, listened to the problem and solved it. Many many thanks,
March 5, 2026
Unprompted review
Reply from Vivup
Hi Sedigheh
Thank you for your lovely review for the service you received from Jill and the rest of our team!
I will pass on your lovely comments to the whole team
The chat bot was not at all helpful
The chat bot was not at all helpful for the issue I was having involving annual leave purchase. It was not on the bots option list and there was nowhere to ask a question. Amazons chat bot is a much better model for this. I contacted a department from the available options who told me to use the chatbot. I explained my difficulty and they provided a phone number where I was able to speak to someone who was extremely helpful and had the issue resolved quickly. I would give this person 5 stars but he service overall a 3. Without this persons help I would have scored a 1 star.
March 5, 2026
Unprompted review
Reply from Vivup
Hi
Thank you for your feedback, I am sorry you had some difficulties using our Chatbot.
This service is currently under review and I will pass your comments on to our team to see where we can make improvements
Rachel was really helpful and supported…
Rachel was really helpful and supported me with my Vivup account. She was friendly and got my issue sorted quickly.
March 5, 2026
Unprompted review
Reply from Vivup
Hi Usman
Thank you for your review of the service you received from Rachael!
Glad to hear she was able to sort out your issue quickly and I will pass on your feedback
Great site with a range of benefits to…
Great site with a range of benefits to use. Great customer service when needed, quick to respond and resolve issues.
March 4, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to review the service we provide. Its great to know our customers are benefiting from the range of benefits we provide, and the support we offer when required. This type of review means a lot to the team and provides confidence to our other customers too. Have a lovely day!
Excellent customer service from Vivup
Excellent customer service from Vivup, especially Tracy who went above and beyond to help me to resolve my query. Thanks again! 😊
March 3, 2026
Unprompted review
Reply from Vivup
Thanks for writing a lovely review of our service it really does mean a lot to the team knowing they've been able to support you. I have passed your kind words onto Tracy. Thanks once again and have a lovely day!
Clare was very friendly and helpful
March 3, 2026
Unprompted review
Reply from Vivup
Thanks for writing a lovely review of our service it really does mean a lot to the team knowing they've been able to support you. I have passed your kind words onto Clare. Thanks once again and have a lovely day!
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