Vivup Reviews 2,374

Great customer service on retrieving my activation link. Helpful, checked in that everything was ok. Quick response.

When I opened my brand new TV unfortunately it had a massive crack through the screen that wasn't visible until switched on just a black screen with a smashed like. I followed the guidelines for damaged new goods sent the photos of the TV and packaging and next day was advised the damaged TV would be picked up and would I like a replacement... the answer was of course yes. The old TV was locked up by Dpd in the morning and my new TV was delivered by the end of the day.. cannot fault the communication and resolve to my query and replacement of faulty goods. Smooth easy process from start to finish... thank you Vivup and Curry's for your smooth and efficient service.. highly highly recommended!

I had to return a product and was helped by a wonderful gentleman called Andy he helped and sorted the return out swiftly excellent service I use vivup a lot and found it to be great

Wonderful service from Millie the representative from Vivup.
Fully keeping me in the loop when handling my return in a professional manner throughout
Many thanks Millie for a first class service

Good service all round. The lady I spoke to today was very patient gave me time to navigate, talked me through what I needed to do and I never felt rushed.

Good communication. Fast response regarding my query. Five star service.

Item not received by dpd to my address
It had been left at a post office
Said to vivup not received the item for home delivery
Told me to collect said no as not convenient and item was home delivery
They were very unhelpful especially the man called Mark who couldnt even spell my name right
Wont rush to use again

Mark was very helpful, kept me informed and pleasant to speak to. Resolved my question swiftly and efficiently. Thank you so much Mark!!

Providing Friendly and timely response , very helpful! A big thank you to Jill as well :)

I have found this service to be very fast and reliable. helpful and all round great

My experience with vivup has been nothing short of excellent!!! My orders have been processed and delivered on time.The customer service on the vivup contact number is exceptional.

Pleasant company to deal with, I always receive a prompt and professional response to my queries. Mark P has been particularly helpful.

Fast response, clear understanding of the issue , problem sorted in matter of minutes, if not seconds:)

This is a 5* review based only on the customer services side of things, as I havent made a purchase yet. I chatted with Clare from Vivup as I had issues setting up an account and she was very helpful and resolved it all very quickly. Thank you, Clare.

The team at Vivup were helpful and communicative and solution focused when attempting to resolve a cycle-to-work scheme problem with a well known chain of cycle shops (the order problem arose on the cycle shop side of things) - would recommend

I had a query about a purchase & the support I got from Vivup was excellent
Each interaction I had with them was polite & efficient, demonstrating their competence in supplying support when necessary. I highly recommend this company
Nora Lynch

I made a mistake on my order and I was impressed how quickly and efficiently my error was corrected. I just stated the problem and the issue was resolved without any need to answer questions. The emails I received were polite and friendly. I highly recommend Vivup.

I had an issue purchasing multiple gift cards. Rachael was really supportive in providing a resolution. Perfect customer service with excellent communication. Very highly recommended!

I made an accidental purchase for the wrong service and Sophie was very helpful at obtaining a refund for me. It's so rare to experience good customer service nowadays and I really value the service I received.

Asa made the experience using your customer service so much easier, it was very difficult to find who to contact. That chat bot is useless and I was already quite frustrated with the process. However once I got in touch with Asa it was smooth sailing. He listened to me. And was extremely helpful