Vivup Reviews 2,376

The CS team were excellent when responding calls from customers

I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of money.

I recently contacted customer service after having an issue with purchasing a gift card. The issue was resolved quickly and the communication was excellent.

Tracy understood my problem immediately and within a few days everything was sorted out to my satisfaction.
Great service.

Team is very kind, helpful and knowledgeable. Great treatment and quick solving!

Rachael from Vivup was a God send. Helped me to find my email vouchers and talked me through the process with the patience of a saint and did not make me feel at uncomfortable or stupid

Fantastic customer service from both Helena and Robert. They handled my issue swiftly and with great professionalism, very grateful for their help.

I recently experienced a problem with a purchase that I had made in error. The team at Vivup (Clare and Tracy) were outstanding throughout. Not only did they work hard to seek a resolution, but they also were brilliant with their communication throughout.

Asa has answered all my queries in a very polite manner, he took his time to deliver a good customer service very responsive.

Really helpful and responsive staff, Asa sorted out a problem I had with accessing my organisation's offer quickly and with no fuss.

Applied for a gym membership where the payments are via salary sacrifice. The amount deducted in the first month was more than 4 times what the actual amount should have been. I was unable to get any explanation other than passed from one team to another.

Claire D was friendly, clear and dealt with my queries in a knowledgeable and professional manner. Thank you!

Clare helped me by ringing the company who I’m getting a bike from. She was quick to call
Me back too which is much appreciated and told me the bike would be shipped today or tomorrow. Unfortunately I emailed the company - Brick Lane Bikes - after I was told the issue (them getting the money for the bike) was resolved and they replied saying that it wasn’t. I’m a bit worried about the bike arriving as i am due to start paying for it from my April pay.

Jill helped resolve my issue with Currys which the store wasn't able to.
Thankfully after sending some further information I managed to get my issue sorted with minimal fuss. Thanks Jill

From ordering the item the process was so easy
Then through emails I spoke to a person called Andy
He was exceptional so helped me out fantastic service

Always supportive with any problems that arise. Thank you.

Claire was so helpful and managed to correct my silly error and sent the detail over to myself.
Thank you

Issue with delivery details contacted Vivup customer service and it was sorted immediately, had my product by following morning. Super fast resolution great customer care.

Amazing customer service and all my concerns addressed in a respectful manner💖💖