Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.
Company replied
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed t... See more
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Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
it has been really good
it has been really good. really comprehensive coverage of offers. too bad that my company decided not to renew the contract with them.
March 28, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I had a great customer service…
I had a great customer service experience with the vivup app, especially with staff Aleksandra. I ordered something through the app but didn’t receive 2 items. I contacted her, and she kept me updated properly and followed up on my order. Thanks to her help, I received it within 3 days.
I really appreciate her excellent service—thank you for the great support!
March 19, 2026
Unprompted review
Prompt and friendly service.
March 27, 2026
Unprompted review
Swift Response
March 25, 2026
Unprompted review
Very polite and understanding of my…
Very polite and understanding of my problem. The customer care person was eager to explain and follow up on my query and i felt listened to.
March 25, 2026
Unprompted review
Really great customer service from…
Really great customer service from Rachael in the Customer Service team. Polite, knowledgeable, friendly, professional. Thank you Rachael
March 25, 2026
Unprompted review
very good
Very easy process and all issues dealt with were resolved in a speedy manner.
March 16, 2026
Unprompted review
Prompt responses to queries
March 23, 2026
Unprompted review
Claire was amazing
Claire was amazing, calm, patient and gave me encouragement. She gave me clear calm instructions. Lovely lady.
March 24, 2026
Unprompted review
Great customer support
Great customer support and provided an update with the requested issue as promised. I felt a valued customer and would certainly recommend.
March 24, 2026
Unprompted review
Customer care
Clare one of the customer care agents served me professionally and sorted my damaged TV issue efficiently and quickly. Best customer service I have received in ages!
March 23, 2026
Unprompted review
Exceptional customer service
Exceptional customer service, it was clare who i spoke to, nothing was a problem, give this lady a payrise
March 23, 2026
Unprompted review
Very friendly
Very friendly, and proided me with exactly the information i needed. She assidted me and had soved the issue very promptly. A very positive attitude and she brightened my day.
March 23, 2026
Unprompted review
I regularly buy egift cards from vivup…
I regularly buy egift cards from vivup and they are usually more or less instant. On this occasion there was a delay and I was concerned because of it's usual efficiency which I had come to expect. I wrote a message and had a very quick reassuring response that my egift card would be on it's way but had been slightly delayed from the supplier. Within the hour it arrived. Great. Customer Service so professional. Thank you
March 19, 2026
Unprompted review
Good offers and opportunities
Good offers and opportunities, correct and fast customer service. In case of a problem, they are available online, by phone or even by email. I have never waited more than 20-30 minutes for a response. I can recommend them to everyone.
March 23, 2026
Unprompted review
Very polite & efficient service
The customer service team helped me to correct a sign up error I had made very swiftly and politely. Very positive experience.
March 23, 2026
Unprompted review
This companies customer service is…excellent
This companies customer service is efficient and extremely helpful. Due to an error with a tablet ordered through Curry’s, I had the amazing Melita who guided me through the whole process of rectifying my item.
Thank you Melita for your amazing support.
Jamie
March 2, 2026
Unprompted review
Reply from Vivup
Hi Jamie
Thank you for your wonderful review!
I will certainly feedback your lovely comments to Melita, who I am sure will be over the moon!
Just love Perkbox!
Just love Perkbox!! Great value plus amazing customer service! Big shout out to Robert!!!
March 22, 2026
Unprompted review
Reply from Vivup
Hi Sarah
Thank you for your lovely comments, I will pass on your feedback to Robert who will really appreciate your review.
Great customer service
Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me regularly updated. So pleased the outcome went my way and that was completely down to Robert. Thanks again.
March 16, 2026
Unprompted review
Reply from Vivup
Hi Alisa
Thank you for your wonderful review, it really helps us showcase our amazing team!
alwayys a great experience with vivup…
alwayys a great experience with vivup .. staff are super helpful and prices are amazing
March 22, 2026
Unprompted review
Reply from Vivup
Hi John
Thank you for your review, we really appreciate it!
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