Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.
Company replied
Huge thanks to Robert for going above and beyond. Even though the ToS said I technically wasn’t eligible for a refund, they actually took the time to understand it was unique situation, and help me ge... See more
Company replied
I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed t... See more
Company replied
Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Customer Service
I made an accidental purchase for the wrong service and Sophie was very helpful at obtaining a refund for me. It's so rare to experience good customer service nowadays and I really value the service I received.
February 6, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us such a lovely review!
Asa made the experience using your…
Asa made the experience using your customer service so much easier, it was very difficult to find who to contact. That chat bot is useless and I was already quite frustrated with the process. However once I got in touch with Asa it was smooth sailing. He listened to me. And was extremely helpful
April 14, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave a lovely review for Asa, I will pass on your comments!
Returning an large item
Unfortunately the fitted oven I ordered was too big and I just want to say a massive thank you to everyone at Viv-up especially Asa who made returning the oven so easy,
Asa was professional, kept me notified with what was happening, with simple to follow instructions, she even emailed me after the oven had been collected to update me.
April 15, 2026
Unprompted review
Reply from Vivup
I am so glad your order was resolved and Asa made this easy for you. We will pass on your lovely message and thank you for your review.
Very professional service
Very professional service. Was always willing to go the extra mile. Special thanks to Millie who was superb
April 15, 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review. We will pass your praise to Millie.
Fabulous service
Fabulous service, had a faulty item, struggled to get the manufacturer to advise, contacted Vivup who had initially supplied it and they arranged a replacement without delay.
April 15, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
vivup customer service
Clare at vivup was a great help finding the game i ordered and chasing up on why it was not sent by the suppliers 10 out of 10 for customer service from Clare R 😁
April 15, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Spoke to Rachael at Vivup
Spoke to Rachael at Vivup, who explained everything about my account in detail. Very helpful, knowledgeable and friendly.
Thank you
April 15, 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review, we are so glad Rachael was able help you with your account. We will pass on your kind words.
Brilliant help and service everything…
Brilliant help and service everything resolved smoothly and quick thank you
April 13, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
professional ,very friendly and…
professional ,very friendly and helpfull..thankyou
November 26, 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Fantastic company that my work use to…
Fantastic company that my work use to offer rewards and the staff are amazing. Thanks
December 4, 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Had a minor issue which Millie resolved…
Had a minor issue which Millie resolved very quickly and kept me fully informed throughout.
January 12, 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review, we are so glad your issues are now resolved.
The Lady who dealt with my query…
The Lady who dealt with my query (Claire) was polite, professional and very helpful. She was a star! Resolved my problem.
December 17, 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I recently contacted Rachael
I recently contacted Rachael, as i completely forgot how to cash out my rewards on Vivup. She was so helpful, she provided me a step by step guide which i applied and the issue was resolved immediately. Now am off to the shops to spend my cash. lol
January 14, 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review and so happy you now have your vouchers. We shall pass on your kind words to Rachael, happy shopping!
Rachael was extremely helpful when i…
Rachael was extremely helpful when i entered my email incorrectly on a gift card. She helped me clear this up in a day.
August 7, 2025
Unprompted review
Reply from Vivup
Thank you for your 5* review, I will pass on your lovely feedback to Rachael.
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Helpful & Professional
Really friendly, helpful solution to my query. Resolved quickly and efficiently. Claire was great to deal with. Great customer service thank you.
April 14, 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Asa was so helpful when my first option…
Asa was so helpful when my first option was out of stock. Great service
April 13, 2026
Unprompted review
Reply from Vivup
Thank you for taking time to give Vivup a 5* review. I shall pass your nice words to Asa.
Customer’s service
I have ordered an item but the item however was faulty, so i have reported it back to vivup, mark, on the otherhand who responded to the matter urgently, and had guided me althroughout the process and everything went smoothly, topnotch customer’s service!
April 2, 2026
Unprompted review
Reply from Vivup
Sorry to hear your item arrived faulty, however I am glad Mark got this sorted quickly for you!
Great customer service from Millie who…
Great customer service from Millie who explained things beautifully
April 13, 2026
Unprompted review
Reply from Vivup
Thank you for taking your time to leave such a lovely 5* review. I will pass your lovely words to Millie.
Really quick and helpful support from…
Really quick and helpful support from Clare who got our issue resolved in no time!
April 13, 2026
Unprompted review
Reply from Vivup
Thank you for your lovely comments regarding the service you have received from Clare, I will pass on your lovely comments!
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