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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, understanding, and going above and beyond to assist them. Many people highlight the efficiency and ease of the service, noting quick responses and a stress-free process. The delivery service is frequently commended for its punctuality, professionalism, and the friendly demeanor of the drivers, who often take the time to explain vehicle features. Reviewers also appreciate the excellent customer service, finding the team helpful and communicative. However, some customers were not happy with communication breakdowns and difficulties with customer service, mentioning slow replies or conflicting information. A few people also felt that the company did not return calls or follow through on promises. There were also isolated concerns about vehicles being parked inappropriately and issues with unexpected vehicle collections or deliveries without prior arrangement.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the helpfulness and efficiency... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the delivery drivers, often... See more

Customer service

Consumers generally find customer service to be a positive experience. Many reviewers highlight the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experience as... See more

Based on these reviews

Rated 5 out of 5 stars

Nasir Uddin was absolutely amazing today in helping me find a more suitable courtesy car. He went above his role i belive in sourcing me a car which was within 30 minutes of my first concern. Very pol... See more

Rated 5 out of 5 stars

I’ve had a really positive experience with Hollie Hoey throughout the process. She has been incredibly friendly, responsive, and supportive from start to finish. When I recently asked if my partn... See more

Rated 5 out of 5 stars

Sam was amazing polite fast efficient and no messing around my car was sorted in record time. We’ve had a stressful few days after our car was hit and we urgently needed a car( we were the claimants)... See more

Rated 5 out of 5 stars

My first experience with Mobility group couldn't have been dealt with more efficiently, big thanks especially to Nasir Uddin for prompt and courteous service when I had to extend my courtesy car time... See more


Company details

  1. Business Management Consultant

Written by the company

vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Every company needs a Geoff

Every company needs a Geoff.

Just had a car delivered by V Mobility. Punctual, professional and friendly. The delivery driver was great, super friendly and a great shop window for any company.

Thanks

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Tom Fitzpatrick

Thank you Tom Fitzpatrick! What an efficient, helpful, friendly and understanding man who was able to sort my query out straight away. Brilliant and very much appreciated. So good to be able to talk to a real person. I cannot recommend more highly.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

A Great Company

The process and service we recieved was outstanding every step of the way. The staff who looked after us were friendly and the car we recieved was in perfect condition too!

I would highly recommend this company.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Jeff…

I had a great experience with Jeff Joseph from the Mobility Group this morning. Despite the M25 being closed, Jeff arrived promptly and right on time, which was impressive given the circumstances.

He took the time to go over the car thoroughly with me, pointing out any marks or dents to make sure I was aware of any pre-existing damage before taking the car. This attention to detail gave me confidence and peace of mind.

Jeff also kindly had the keys ready, making the handover quick and easy. While the mileage and fuel levels weren’t recorded at the time, I believe Jeff is a genuine and trustworthy professional, and I’m confident that everything will be recorded accurately.

Overall, Jeff was polite, professional, and helpful — a great representative of the Mobility Group.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

All good.

Car delivered as arranged, good communication, quick and efficient handover. Thank you.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

My worst experience with this company

My worst experience with this company. For two fines in London in one day they charge me 96 pound extra for admin fees and tax. I feel this is very unfair.

September 4, 2025
Unprompted review
vMobility Group logo

Reply from vMobility Group

We’re sorry to hear about your experience. We understand receiving fines and additional charges can be frustrating. Any administration fees are outlined in our terms and conditions which all clients sign before hire commences, and are applied to cover the processing of fines, handling of correspondence, and statutory requirements. If you’d like us to review your case in more detail, please reach out to 0121 289 2689.

We look forward to hearing from you.

Rated 4 out of 5 stars

GO SAM!!

i was put in touch with Samantha Knowles, AKA Sam, from the beginning and she walked me through all the steps i needed to know R.E. getting my car fixed and receiving a courtesy car. from A-Z she was amazing & is the only reason i am writing this review.

the lack of the 5th star was due to me not getting my hire vehicle at the time agreed upon nor being updated about it. i later found out that the man dealing with it had been admitted to hospital.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

excellent customer service

vMobility were quick and efficient in arranging my vehicle repairs under an insurance claim. When I encountered problems with one garage they very promptly changed provider.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jeff Joseph

Jeff Joseph, was polite and very knowledgeable. It was a pleasure to have him deliver our vehicle and we appreciated the way everything transacted. Thank you Jeff.

August 7, 2025
Unprompted review

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