Vodafone Greece Reviews 317

First and foremost we have signal in very few places of our home and they consistently disconnect our WiFi without informing us .Secondly yes its cheap but I would rather have signal without my phone lagging rather pay a little less. All in all this company doesn't worth its money you might as well switch to cosmote for a better experience

THE MOST HORRIBLE COMPANY OF GREECE IN INTERNET-TELEPHONE SERVICES.

Be aware of some Greek people putting poison down before tourist season, to kill as many dogs and cats as they can and then lie about it afterwards.

So many things go wrong with this company! First it is unacceptable that although I stay in the city centre of one of the biggest cities in Greece, they could never offer me internet connection higher than 24 mbps. Ironically, once they called me to ask for an upgrade of my contract and it was me who had to inform them that it was practically impossible because of their outdated network! Not to mention how slow my internet connection was! Barely 12 mbps!!!!! Coming to today! 3 weeks I've been without phone after upgrading to fiber optic. 3 weeks I kept calling them to make them find a solution! And guess what! They had the audacity to send the bill to prepay the month that isn't over yet! Calling customer service, the assistant was rude and the only thing she had to say was that this is the company's policy! I should have never trusted them to upgrade to fiber optic! I'll never trust them again! Their services, their behavior is rubbish!

worst customer service ever..3 months of not having internet at home,we paid each month though, and when we asked for a lower net connection cause there is a problem with the line that cannot have 200mbps , the said we will be charged with a penalty ..!!when sales department didn’t informed us from
the beginning, that due to the old lines of the building, we might won’t be able to have the 200line.. totally not a professional reaction by a big company..big company, big victims , matches great ( the victims are us, the clients )!!!

Vodafone Greece has offered me the worst customer care experience. I ordered (on Vodafone Greece online page) and paid a prepaid SIM card for the internet on May 3rd (it's May 26th today) and I still haven't received it. I have been in their store (where I was supposed to receive the sim card) 3 times and the girl that works there kept saying it will come in a few days. And that they will call me. They never did. Today I wrote in their chat service to inquire about where it is and what is happening. I just got a short answer that it will arrive in one week. I told them what has happened so far and asked if someone will call me. I got an answer: "Yes, you will be called!" No apologies for anything, no explaining the details, no reassuring their customer (me). Then admittedly I got upset and annoyed and wrote them I am expecting it to be here in a week and that they actually call me, that I don't wanna keep wasting my time going to that store for nothing. To which I got a reply: "I have already answered you and I have nothing more to say".

I was not aware that Vodafone.gr can override EU regulations on contacts, as it seems they do.

Customer service was like bad luck, you should have known better to have read the contract which is not available when signing electronically at the store AS YOU NEED TO SIGN FIRST AND THEN THE CONTRACT IS ISSUED, SO HOW CAN ONE READ A CONTRACT IF ITS NOT PRESENTED TO THEM PRIOR TO SIGNING?

Support is becoming worse all the time!

VERY GOOD EXPERIENCE, TOBI IS GREAT!

Vodafone provides excellent customer service; they use technology, and professionals offer great support.

I have just been served by Mr Evaggelos Tolidis
CSR_0812 - CONSUMER YOUTH AND MASS CARE. Mr Tolidis is a true gem for Vodafone as he is very keen into helping the customer and care for our needs. Friendly and understanding, willing to resolve every issue in no time! I AM SOOOOOOOOOOOO IMPRESSED! VODAFONE FOREVER WITH MR TOLIDIS TOO!!! Big Thank You!!!!!

I had inquiries about installing home internet in my apartment in Greece, but unfortunately didn't receive any answers regarding the installation cost, available price plans, or appointment booking. Instead, I was advised to provide a Greek phone number for better assistance. However, as I do not reside in Greece and lack a Greek phone number, I provided my foreign number. The response I received mentioned that the chances of being contacted are slim due to the foreign number. I'm eager to find a solution to this matter. If I could I would rate Vodafone Greece 0/5

Απαράδεκτη εξυπηρέτηση πελατών , μη διάθεση εξεύρεσης λύσης στα προβλήματα eSIM που οι ίδιοι δημιουργούν ..

Terrible customers services , they create problems and they don’t even know how to find solutions… their application is the only one in hole Europe that is not working, no Vodafone Greece at Apple or Android stores

They offered to renew my contract whe it was almost expiring. The signal was bad 50 mbps, so everytime I was on a call,working from home the signal was constantly interrupted. They said that they had improved the line and that for the same price I would receive 100 mbps. I sell IT products, so I performeed a simple speed test and it was everytime not even the 50mbps, let alone the promised 100 mbps...I got a machine call in order to evaluate their service, to which I gave a negative review. A few days later, I got an sms telling me that I could cancel within three months, which I did and switched to the largest provider in Greece. In the chat, they told me that they would transfer my number and that there was nothing else I should do. Two months later they sent me a bill for 120 Euros cancellation fees!!!! And threatening to go legal. I will not pay! # you Vodafone. Worst service ever!! Stay away from them!!!

i am having the worst experience and i need a solution, i made a contact with Vodafone flex 2 months ago and it is being 14 days i'm asking to cut it and pay all the amount, and they won't accept my request and taking more time because i will be paying more
Their service is horrible and bad
What should i do ?

I am a subscriber to their Giga Unlimited Data package but my data internet speed is rarely good. Not worth being charged 50 Euros/ month for this shame of a service. I am seriously thinking of canceling.

Ur internet is 0 and i paid hard worked money on it. Delete the company and find something to do with your lifes

I ended the contract 2 weeks prior the official contract ending time. For those 2 weeks they are charging way more the amount that was supposed to be as penalty for ending the contract earlier and they refused to send the contract where it says the actual fee. They never contacted me about the last bill and instead had a lawyer contact me 5 months later trying to charge me also lawyer expenses that they put in the first place instead of even attempting to contact me first. I have filed an official complaint and will never be choosing their services for anything. They're completely robbing us, with horrible and rude service, which is the reason I ended the contract in the first place.