Vogue Auto Group Mansfield Reviews 

97
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great car buying experience from start to finish. Communication by email was prompt and responsive throughout. The salesman I dealt with on the day was friendly, helpful and never pushy. Ther... See more

Rated 5 out of 5 stars

Exchanged my jaguar xf for a ford focus st,within 2 days came to a deal which suited us both. Carl dom and danny absolutely brilliant guys totally Professional and helpful in every way. Would Defin... See more

Rated 1 out of 5 stars

I made an enquiry & been ignored. Even after they emailed me I emailed back & they didn't respond. I guess it's because they just want a quick sale & don't like it when a customer asks t... See more

Company replied

Rated 5 out of 5 stars

First class service from my first enquiry all the way through to post collection of the vehicle. The admin fee included a 100 mile drive to ensure everything works as it should, a long list of checks... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

Sale of New and Used vehicles nationwide. For an immediate value of your vehicle please contact us today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(97)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice and car

The guys gave me great knowledge and history of the car, all the details and info needed and rally helped with the finance getting sorted as well

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Five stars all the way!!!

Bought my first car from here and the team made the whole process super easy and exciting! Everything went really smoothly, and they made sure I felt confident every step of the way. I’ll 100% be coming back here for my next vehicle — couldn’t recommend them enough!

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

BE WARNED

Bought a Vauxhall Adam {back on their website stay clear major engine issues }from this company which turned out to have numerous issues starting 1 hr after collection they had several attempts to fix it but failed. They have since taken it back but gave us £1300 less than we paid and made all sorts of reasons leaving a 20yr old girl massively out of pocket currently going through auto trader, trading standards and solicitors what a way to treat your customer

Many thanks for your reply to which I can confirm there are no lies written in the above comment just facts and truth

Please do NOT wrongly presume who has left this review

The facts of this review is not the fact that the car had over heating issues that you failed to repair or the fact you state it was some 3 months later the car was not owned for more than 8 weeks

It is the fact that you have not followed the Consumer rights act 2015 by giving a full refund i have a invoice to prove the that the deal was £6284 with £3000 towards from the PX how can a £5000 refund be a full refund no matter what storeys you make

November 1, 2025
Unprompted review
Vogue Auto Group Mansfield logo

Reply from Vogue Auto Group Mansfield

This review contains truth and lies.

First of all the person leaving the review we have never spoken to, he’s been at our office with what I can assume is his girlfriend who purchased a car from us. He has never said a word in our office but decided to leave a review when he left the office without saying a word.

The truth is the customer did have an issue with a water leak on her first day. The person in the review fails to mention we collected immediately and provided a courtesy car whilst we repaired the vehicle.

Fast forward almost three months and the customer contacted us saying the car has the same problem and “catastrophic engine failure and that it’s our fault for failing to repair in the first instance”

On return of the car diagnosed the fan not to be working, this was fixed 48 hours later with a fan control module part number 13414859.

The car is now working perfectly.

However twenty four hours from dropping the car off the father rang us and explains the daughter’s extreme anxiety and how he was getting twenty calls a day whilst he was at work which he did not have time to take.

We gave the customer all their money back, the customer didn’t understand the mathematics over a car they part exchanged which we reduced in value on the day due to its poor condition. We did this at no cost to the customer. The girls father was happy on the phone.

The customer is correct, however it is US who have now contacted our solicitors for a defamation claim on our business for false claims.

To any prospective customer we will provide a full detailed ACE report (the most respected report in the UK) confirming what parts we have replaced and the current condition of the car, proving this customers claims utter lies.

The cost of this ACE report we will claim back from our civil claim against this customer for defamation along with our costs for the claim.

Rated 2 out of 5 stars

Unsatisfactory service history

I had to spend a day phoning around trying to get my cars service history. All I got from Vogue was a piece of paper with parts bought and a date circled. No reg number or mileage after being told it had service history.

March 31, 2025
Unprompted review
Vogue Auto Group Mansfield logo

Reply from Vogue Auto Group Mansfield

Hi Andy,

Yes we provided you with an invoice from a Cupra main dealer where all the genuine parts were purchased for this cars first and only service which was due. This has the dates the parts were purchased.

The service was carried out by the company who owned the vehicle, we explained this can be verified by speaking to them, which you indeed did. The company name of this first owner was at the top of the invoice. I further explained this to your partner on the phone who called them, who confirmed the service.

The invoice was provided to you before you
purchased the vehicle.

The car you purchased was a 2023, the lowest priced like for like car in the country.

We also gave you an extremely strong offer for your part exchange vehicle which was much more than all other car buying platforms.

The vehicle was serviced in line with manufacturers recommendations.

You viewed our vehicle, went away to think about it, called us several days later to place a deposit and collected the vehicle a week later.

Your manufacturer warranty remains valid as we explained on the phone.

It appears you have left this review after we said no to your request asking for more money off after you collected your car.

Our stance remains the same, you are welcome to a full refund and your part exchange returned if you have changed your mind on the vehicle.

We refuse to be blackmailed for money over a negative review.

To confirm your car has proof of service with a main dealer parts invoice which you were provided with.

You chose a two star review despite purchasing a car in near on perfect condition, which has had no problems whatsoever, was the lowest priced like for like car at the time and receiving a very strong partbexchange offer.

Rated 5 out of 5 stars

From my first enquiry to actually…

From my first enquiry to actually collecting my car they have been first class. They have some great cars and the website is really clear with plenty of photos and descriptions. The test drive was very straight forward although my wife wasn't brave enough. After the drive I accepted their off for my car (we always want more)

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bmw 520i

Met with Roger at the station very nice guy did the deal after a test drive got paid the previously agreed price all good

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Caddy dsg

I picked my caddy up Friday it was perfect better than Dan described as he said Darren handled the sale and couldn't be more helpful from initial deposit to picking vehicle up daren kept me updated but never pressurised me as we had Xmas during the sale and had to travel to collect caddy would use again thanks Daren and Dan

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Straight forward and hassle free!!!

Straight forward and hassle free!!!

I bought a new car today from Vogue Auto Group, and they could not have made my life any easier. Friendly, and straight to the point with no unnecessary jargon. I honestly cannot recommend them enough, I will definately be using them again in the future. I'd like to give a big thank you to Darren, who I dealt with through out, thanks again Sir.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Stress free! I have just sold my car to Vogue…

I have just sold my car to Vogue Autogroup. Danny Hill approached me courteously by email after I advertised on pistonheads. He made a sensible offer and communicated well. Roger picked up the car and was polite, professional and efficient. There was never any pressure, or additional conditions introduced at the last moment.

Recommended.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional. Great experience.

Bought a VW caddy last month from Vogue. Great service. Kept me in the loop with regular phone calls regarding the vehicle I was purchasing. No pressure when I was viewing the vehicles. Would definitely recommend Vogue Autos. A very special thank you to Will, an absolute gentleman.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Bought a mini countryman cooper s from…

Bought a mini countryman cooper s from vogue in derby brilliant service from them ‘ car broke down after 420 miles But full credit to the manager was fixed in 5 days and warranty covered my bill . 10 out of 10 for the company brilliant service by the company’ big thank you will always recommend this car company

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience purchasing my VW Caddy…

Great experience purchasing my VW Caddy van from Vogue! The vehicle was exactly what I was looking for, having a lovely set of Veeman alloy wheels and some subtle styling mods including Caddy Life wing mirrors, R Line fitted seat covers and black VW badges. Was in great condition as van's go in my opinion! And I will also mention (as a positive) that when they forgot to put 12 months MOT on it before handover, they went out of their way to come and pick the vehicle up and leave me a loan van and take it back to be MOT'd and then dropped it back the next day. Excellent customer service and I would highly recommend them to anyone looking for a smart VW van!

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Well what can I say absolutely…

Well what can I say absolutely fantastic garage this is the 3rd time I have sold them my stunning caddy vans Danny is absolutely a spot on bloke Rodger came up in the train I picked him up from the station what a lovely man he is once Rodger done his checks and was happy Danny payed me within minutes thank you so much for your services again 👌👌👌👌

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient

Sold a car to Vogue Auto group after finding them on the internet advertising that they buy and sell quality cars. Met with Dan, Dom and Will, all friendly, very efficient and money was transferred to us quickly. Wouldn’t hesitate in buying from them in the future. Thanks Guys.

April 13, 2024
Unprompted review

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