Vogue Auto Group Mansfield Reviews 

97
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great car buying experience from start to finish. Communication by email was prompt and responsive throughout. The salesman I dealt with on the day was friendly, helpful and never pushy. Ther... See more

Rated 5 out of 5 stars

Exchanged my jaguar xf for a ford focus st,within 2 days came to a deal which suited us both. Carl dom and danny absolutely brilliant guys totally Professional and helpful in every way. Would Defin... See more

Rated 1 out of 5 stars

I made an enquiry & been ignored. Even after they emailed me I emailed back & they didn't respond. I guess it's because they just want a quick sale & don't like it when a customer asks t... See more

Company replied

Rated 5 out of 5 stars

First class service from my first enquiry all the way through to post collection of the vehicle. The admin fee included a 100 mile drive to ensure everything works as it should, a long list of checks... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

Sale of New and Used vehicles nationwide. For an immediate value of your vehicle please contact us today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(97)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a caddy from Vogue over a year…

I bought a caddy from Vogue over a year ago now, and my experience with the sell had some issues, as my negative review would say on this page. BUT over a year later I have Danny contacting me still
To help assist me with my faults in my review, with being military and deploying constantly atm, this has been mega from Danny to still after a year or so later, messaging me telling me “he is still here to help with my caddy” after telling him
Numerous times it’s my next job to fix. If I was exchanging with Danny upon purchase this whole situation would of been a 100% successful sale and no issues would of arose. Can’t recommend him enough, top draw.

Would purchasing another caddy with Danny at the helm.

June 10, 2022
Unprompted review
Rated 3 out of 5 stars

Very poor communication

Having seen an advert on their website and Autotrader contacted Vogue enquiring about a car, and stating that we would like to come and view. Was told that the car wasn’t on site, but that I would be called back. To arrange a visit. After no call back, entered details into an email enquiry, where response was that I would receive a call back. Another 2 calls made after that - again told I would get a call back, and that my phone number had been noted. Now a week after first contact, and car has disappeared from their website and reappeared on Autotrader under a different seller, and higher price. Not impressed with service - clearly not interested in keeping potential customers informed. I would be somewhat sceptical about using this dealership despite other positive reviews, which I had previously found encouraging.

Post-reply edit:
Following the prompt reply from Vogue (below) I have revised my rating to 3 stars. First impressions are very important in retail and, whilst all contacts were professional and friendly, the promised actions were not followed through. As I think I made clear, that was the basis of my original rating. I remain disappointed that no one bothered to take the time to contact me as a potential, and keen, customer.

March 5, 2022
Unprompted review
Vogue Auto Group Mansfield logo

Reply from Vogue Auto Group Mansfield

Mr Williams,

I am sorry you did not receive a call back, we certainly apologise.

The car you enquired about was not retailed by ourselves in the end as your can see from your mention above. You should have been made aware of that with a returned call. Our salesman forgot to return your call, not fantastic service, but also an easy mistake to make.

I would like to put your one star review into perspective. You have never visited our dealership, you have never bought a car from us, you have never had a problem with any vehicle purchased from us. You have however failed to have a call returned.

Out of a choice of five stars, you have decided to leave a one star review because we have forgotten to return your call. Something we certainly admit to. We are a small company with just three employees.

For all potential customers reading this review I would like to summarise.

Mr Williams has never purchased a car from us.
Mr Williams has never visited our premises.
Mr Williams, as such, have never encountered any problem with any vehicle ever purchased from us.
Mr Williams has however failed to have a call returned to keep him updated.

Mr Williams then felt that this experience warranted, not a 2 or 3 star review but a 1 star review.

Please make your own assessment if this one star review is a fair reflection on our business.

A one star review would usually really affect me personally for days or weeks on end, as it’s a business I put my heart and soul into daily.

However, in the current climate, where there are many issues and atrocities in the world happening daily, I feel there is more in life to worry about, and that any potential customers will see your review for what it is and take note of our many positive reviews when making a decision to use our services or not.

Have a great weekend.

Rated 5 out of 5 stars

Selling my VW Caddy

I placed my VW Caddy on gumtree and later that night I got contacted by Danny from Vouge Auto…

A nice and stress free exchange of messages to agree a price and also collection of my van was done within 48 hours of the first initial message, Perfect For a seller, Collection was agreed and free of cost for me, I need to add that I’m half the country away from Vouge.

The driver who inspected and collected my van was amazing, a great employee of Vouges a credit to them.

I would happily deal with Vouge if I were to cross paths again a 10/10 experience!

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a Mercedes ML250

Bought a Mercedes ML250, seen it on autotrader, after speaking to the guys at Vouge I knew that they were honest and reliable.I flew over from Northern Ireland and Sam met my son and I at the airport with the car, it was perfect and a pleasure to drive the whole way home.
10/10. Best car I ever bought. Thanks guys. Andrew

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Buying a caddy van

From the initial call to payment and key handover the service was excellent.
There was no pressure to buy and was made to feel welcome and relaxed.
For anyone looking for a new cat or can I would recommend to have a visit without any doubt.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great Van, Great Service!

Helpful from the off, polite and answered any questions or concerns I had, were highly professional throughout, lovely people to talk to, and were quick with answering any queries with a 10/10 van purchased, Very Happy!

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

These guys were great helping me find…

These guys were great helping me find the vw caddy I was after.we live in Norwich but we’re very on the ball getting back to us the live chat works which was great and we’re very accommodating with any issues we had.many thanks to Dan and his team 👍🏼

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

I have never purchased a car before…

I have never purchased a car before online however Vogue Auto Group where professional and reassured me every step of the way.

I have a great motor which is working great and received it in Show Room Condition. Very thankful and would recommend anyone to them. Cheers guys.

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from the start when selling my car to Vogue. Very upfront and honest as well as a stress free sale. Money transferred straight into my account for an overall great experience. Would highly recommend

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

I sold my caddy van to vogue Auto…

I sold my caddy van to vogue Auto Group.
You couldn’t of ask for a more easier transaction.
No quibbling about the price and money transferred straight into my bank.
Van was picked up by a very polite and friendly driver called Kelly.
Outstanding service.

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Brought a VW caddy off these 2 weeks…

Brought a VW caddy off these 2 weeks ago.... meet Carl..this bloke is top notch.... proper friendly & helpful.... would defo recommend vogue auto group & would not hesitate to buy from them again... cheers lads.👍🏼

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

What a Great Service!!

What a Great Service!!!
From first contact to collection of the vehicle..fantastic communication. Really efficient team, made the sale an easy transition. Fast payment made, voluntary deposit to secure sale 👍 Cannot fault these guys, very reliable. Cheers

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Buying my vw caddy from vogue motors

I would like to take a second to thank vogue auto group for my newly purchased vw caddy van. Everything from viewing the van to taking it for a test drive and then buying the vehicle was spot on. The lads there have some special vans and cars. If your wanting a 5☆ vehicle check theses guys out. Cant complain about anything. Hats off to you all at vogue motors. Will 100% be back for my next van at some point in the near future. ☆☆☆☆☆ 100%

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience of Vogue Auto Group

Very happy with my experience of Vogue Auto Group. Danny contacted me via my advert, was very pleasant, and we were quick to agree a price that I felt was fair to both sides. He turned up promptly, took a look around the car and then we went for a quick spin. Once he was happy, he transferred me the money which then arrived in seconds. Great guy with a keen interest in cars. I’d recommend Vogue Auto Group based on my experience. Thanks Danny for a smooth sale and hope you find a good next owner for my car!

April 2, 2021
Unprompted review

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