Voiply Reviews 289

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, primarily due to the inability to speak with a real person and the reliance on AI agents that often failed to resolve issues. People frequently encountered problems with the service itself, including issues with voicemail, text messaging, and overall phone functionality, with some experiencing service outages for extended periods. The AI customer support was widely criticized for being unhelpful, creating multiple tickets without resolution, and failing to provide live assistance, leading to frustration and wasted time for users. Some people also felt that the response times for support were extremely slow, with callbacks rarely happening and issues taking weeks to address, if at all. A few other people also felt that the company's practices, such as unexpected charges and the lack of transparency regarding taxes, led to a negative experience.

What people talk about most

Customer service

Customers had negative experiences with customer service, primarily due to the lack of human interaction and... See more

Service

Reviewers express significant disappointment with the service, citing it as terrible and useless, with many... See more

Artificial intelligence

Consumers express significant dissatisfaction with the company's reliance on artificial intelligence, often... See more

Response time

Reviewers highlight significant dissatisfaction with response times, particularly regarding callbacks and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The phone works but its voicemail system sucks. You can never talk to a person to work it out. The AI created three tickets and promised someone will get back to me every time, but no one did, it is... See more

Rated 2 out of 5 stars

I've had this service 2+ years. It was ok until they "upgraded" service in Feb 2026. Now I can not retrieve voicemails, text went away and AI customer support has not been able to give me live support... See more

Rated 1 out of 5 stars

No customer service only AI agents that don't resolve problem. Also, mobile app does not work and can easily hacked by someone else, so if you are using Text message through this service, your inform... See more

Rated 1 out of 5 stars

Voiply has charged me 89% tax on my subscription. That is insane and when I asked for explanations, they simply said it's collected by government and they have no control. I am yet to find out which s... See more


Company details

  1. Telephone Company

Written by the company

Budget friendly‍ home and business phone service provider. Keep your existing number. Free number porting. We can provide you with the telephone service starting at $8.95/mo. Free Hardware. No Contract Required. 30 Day Risk Free Trial. Free Delivery.


Contact info

2.1

Poor

TrustScore 2 out of 5

289 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Incoming Call Issue From Our Cell Phones.

Upon setup of the equipment, we wanted to test VOIPly with a new number before porting our present number over from OOMA. We could call out successfully, but the VOIPly system would not accept incoming calls from our Consumer Cellular cell phones. After many days of trying, tech support was unable to help us with the issue, and ultimately blamed the issue on our cell carrier. We have had OOMA VOIP for nine years with zero issues with our cell carrier. Overall, it was a total failure, and we ended up dropping the idea of a landline and settled for the use of our cell phones only. They did refund our money, though we were charged $5.99 to ship the equipment back. I had high hopes for VOIPly, but it did not work as expected. If you have Consumer Cellular, be prepared to possibly have to work through some issues. I can only hope this was an isolated incident that may be rectifiable. For my wife and myself, we lost confidence in the service and could not continue.

December 29, 2023
Rated 5 out of 5 stars

Simple

Simple to port my phone number. Simple to hook up the equipment. Simple to pay the bills. Simple to use. Great quality phone service, and great value. I should have signed up with Voiply a long time ago.

December 27, 2023
Rated 4 out of 5 stars

The Customer Rep answer the call right…

The Customer Rep answer the call right away ,Practically no waiting .They gave concise answers to all our questions and were very knowledgeable .Though we did not receive a bill we hope it was correct without any hidden charges ,which Many phone companies have

November 24, 2023
Rated 5 out of 5 stars

It's time to get rid of landline phone …

The process of converting landline phone to VoIPly is very simple and easy. Adapter arrived on time, and setting it up could not be made easier. Voiply's responses are top notch, I was able to chat on line with their reps, and even to talk to real-person via phone without much waiting. The reps were polite, courteous, knowledgeable. Although I've just subscribed to Voiply recently, my experience with calls' quality is very good. Only small problem was the time it took to port my number, but Voiply did make adjustment to my bill to reflect that. All good, so far. Thank you, VoIPly

November 24, 2023
Rated 5 out of 5 stars

Happy we changed to Voiply.

It was very easy to transition to Voiply; although it took a few days to receive incoming calls because we wanted to keep the same landline number. It works just as well as our much more expensive ATT phone line.

November 24, 2023

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