The phone works but its voicemail system sucks. You can never talk to a person to work it out. The AI created three tickets and promised someone will get back to me every time, but no one did, it is... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've had this service 2+ years. It was ok until they "upgraded" service in Feb 2026. Now I can not retrieve voicemails, text went away and AI customer support has not been able to give me live support... See more
No customer service only AI agents that don't resolve problem. Also, mobile app does not work and can easily hacked by someone else, so if you are using Text message through this service, your inform... See more
Voiply has charged me 89% tax on my subscription. That is insane and when I asked for explanations, they simply said it's collected by government and they have no control. I am yet to find out which s... See more
Company details
Written by the company
Budget friendly home and business phone service provider. Keep your existing number. Free number porting. We can provide you with the telephone service starting at $8.95/mo. Free Hardware. No Contract Required. 30 Day Risk Free Trial. Free Delivery.
Contact info
301 Grant St, Suite 4300, 15219, Pittsburgh, United States
- (844) 843-4175
- support@voiply.com
- voiply.com
2.1
Poor
289 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Works Well After Set Up
It took some tweaking but once the System was set up properly it worked grea
November 24, 2023
The online ordering process and Number Porting.
The online ordering process and assistance with porting my number was fast and easy!
October 28, 2023
so far working great
October 29, 2023
Very Happy
I am 66 years old and was worried about trying to do the installation myself. It went very easy!
October 28, 2023
Some issues but overall pretty good...
I paid for Voiply for 1 year and chose one of the phone numbers available from their menu. Long story short, we could call out but couldn't receive them. After several texts and calls to customer support they resolved the issue...the number in question was a number that had been used but was no longer active (seems to me they should know that, maybe not). Also, I indicated that we had Starlink and would like to use the Starlink router-I was told that wouldn't be a problem but it was. We had to purchase another router to make it work. I'm giving 3 stars but am thankful for the people in customer/tech support that resolved the issues...especially Anna.
October 25, 2023
Your timing for the number port and…
Your timing for the number port and customer service was great.
October 25, 2023
Love this phone service
Love this phone service! Love the savings which is important when one is on a fixed income!
October 28, 2023
The purchase and ease of
The purchase and ease of, was very easy and straight forward. However, there was an issue with the Port Out of our phone number, which we had for 30 yrs. During the purchase we were advised that the Port out could take 7-10 days. The link to the Port Out page never appeared, in fact, I was taken back to the Dashboard page several times. We waited for several days and then someone said they could no call us, we had Dial tone throughout, so I mistakenly returned all the previous supplier's equipment.
October 29, 2023
Everything was on time and well…
Everything was on time and well explained, even for a technologically impaired person like me.
October 28, 2023
Setup was simple and uneventful.
October 28, 2023
Took forever to port number
Took forever to port number. Your iPhone app is terrible. Waiting to try ATA device. If I can’t FAX through it I will cancel service.
October 28, 2023
Good customer service
Good customer service. Willingness to help in getting the device hooked up. It was so easy I didn't need any help. I was ELATED at how easy it was. Have had so much trouble with other companies, this was a welcome relief!
October 27, 2023
Customer support
Although I had difficulty hooking it up with my TMOBILE internet, your customer service rep spent a great deal of time helping getting it working. Works perfectly now.
My only disappointment is the $5.00 tax on the monthly payment.
October 27, 2023
Everthing went smoothly
Everthing went smoothly. No problems at all. I got to keep my same telephone number. I was thankful for that. I gave 5 stars. Everybody was kind and helpful.
October 26, 2023
Easy to use and reliable
October 26, 2023
Terrible company
Their app is terrible and their customer service is worse. They don’t seem to understand simple request and so I had to cancel before I even got started. Of course, I have to wait for my refund, which I paid for the full year.
October 26, 2023
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