Just bought another car from Volvo Leatherhead and dealt with Nicholas Cowley who gave me a great experience was helpful and interested in what he did. Can thoroughly recommend this gentleman.
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Nearby pick up station, easy to start the ride and also start heater 15 min before the trip starts. Drop off can also be extended if no one books. Volvos are always secure to drive in Nordic condition... See more
Company replied
Convenient, ease of use, frictionless UX. Some points to fine tune - share key feature should allow key holder to end reservation (picture upload + ending car hire) - missing cables - Aimo tak... See more
Company replied
Availability of vehicles in our area is mediocre. One car park which is always booked out, requiring us to take a long public transit trip to pick up and drop off. Cleanliness and maintenance of the c... See more
Company replied
Company details
Written by the company
At Volvo On Demand, we‘re all about unlocking mobility by making Volvo Cars shareable and providing users easy access to them. How? With smart car-sharing tailored to your needs. Download the app and get started in minutes. Just let us know when and where you need a car and which model you prefer. We'll take care of the rest. And with hundreds of stations in Sweden's largest cities, there's always a car nearby. Drive for an hour, day, weekend, week, or month-to-month. Book, manage, unlock – all in one app.
Contact info
Mäster Samuelsgatan 20, 6 floor, 111 44, Stockholm, Sweden
- 08-58097454
- help@volvocarmobility.com
- volvocars.com/se/on-demand
4.3
Excellent
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good but more expensive than others
Good but more expensive than others. Unfortunately, if you work for Volvo, you don't get any discount, which means you pay 30% more if you take Kintoshare. SO I only take Volvo if there is no other car.
February 27, 2024
Reply from Volvo On Demand
Hi Diego,
Thank you for your feedback!
We appreciate that you like our service, even though it is more expensive than others. We understand your frustration about the lack of a discount for Volvo employees, and we will take this into consideration and hope to offer better solutions in the future.
Thank you for sharing!
/Team at Volvo On Demand
Cars not available in enough locations
Good service but cars not available in enough locations. Only one V60 available in our region (SW Skåne) that I could find, and it is almost an hour by public transit for me to reach it. Please bring a car (any type) back to Lomma!
February 27, 2024
Reply from Volvo On Demand
Hi Ishi,
Thank you for your feedback!
I appreciate your feedback regarding the limited car availability, especially in the Lomma area. I want to assure you that we hear your concerns, and we are actively working to enhance our service by expanding our network of locations, including Lomma.
Your insights are crucial in guiding our efforts, and we are committed to making our services more accessible for everyone. To work towards this we have made our app track the searches of each customer and the more addresses looked up for a specific location with no stations is definitely one we will prioritize. I hope more active users in your area desires the same as you!
Kind regards,
Elsa - Team at Volvo On Demand
Reply from Volvo On Demand
Hi Jan,
Thank you for your feedback!
We are constantly working to improve the convenience and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Reply from Volvo On Demand
Hi Simon,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Smooth af
Smooth, safe, reactive customer service. Love it. It's a somewhat on the pricey end so I would use it more often if was a bit cheaper.
February 27, 2024
Reply from Volvo On Demand
Hi Oliver,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Volvo on demand is the best among all…
Volvo on demand is the best among all other car sharing platforms. They have perfect costumer service and user friendly app with brand new cars that maintained perfectly
February 27, 2024
Reply from Volvo On Demand
Hi Mehrdad,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Easy to use, high quality vehicles
App is easy to use, cars are easy to hire. I appreciate the high quality of cars available compared to competitors
February 27, 2024
Reply from Volvo On Demand
Hi Waltteri,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Great Experience - Innovative Service - Thanks Volvo Cars
Very convenient, trustworthy service!!
great value for the money.
February 27, 2024
Reply from Volvo On Demand
Hi Leo,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Customer service is 5 stars
Customer service is 5 stars. Excellent.
Very responsive and professional.
Cars are Volvo, ça va sans dire.
Perfect.
February 27, 2024
Reply from Volvo On Demand
Hi Matteo,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Everything perfect.
February 27, 2024
Reply from Volvo On Demand
Hi Sami,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Nearby pick up station
Nearby pick up station, easy to start the ride and also start heater 15 min before the trip starts. Drop off can also be extended if no one books. Volvos are always secure to drive in Nordic conditions. Only thing is bit pricy compare to competitors and some times availability is a problem in our station if you want it adhoc, its only one car to book.
February 27, 2024
Reply from Volvo On Demand
Hi Sai,
Thank you for your feedback!
We're glad you find the nearby pick-up station convenient, and that you appreciate the ease of starting the ride and the heater 15 minutes before the trip. We also value your comments on the flexible drop-off options and the security of driving a Volvo in Nordic conditions.
We'll take the feedback about the price into consideration for future improvements.
Thank you for sharing!
/Team at Volvo On Demand
Its absolutely brilliant
Its absolutely brilliant! So easy to use. Great cars. So convenient. Absolutely brilliant!
February 27, 2024
Reply from Volvo On Demand
Hi Lars,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
It’s the best choice for the city
It’s a very easy to drive around the city with a high class Volvo cars and it’s reachable threw out the city
February 27, 2024
Reply from Volvo On Demand
Hi Simon,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback regarding its easy access is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Reply from Volvo On Demand
Hi Martin,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Feature request
The positive is that the cars seemed to be in a good condition and the availability is rather good as well. One think that would really make things more appealing would be to have the possibility to leave the car on a different station and end the trip. That would allow to travel from the point A to point B without the need of returning to point A (maybe given a minimum fee).
February 27, 2024
Reply from Volvo On Demand
Hi Panagiotis,
Thank you for your feedback! We're glad to hear that the cars are in good condition and that availability is generally good. Your suggestion about allowing drop-off at a different station to end the trip would indeed enhance convenience, especially for point-to-point travel.
We appreciate your input and will consider this idea for potential future improvements to our service.
Thank you for sharing your thoughts with us!
/Team at Volvo On Demand
Good cars and experiennce
Good cars, quite many stations in my area, good availability when I need. Price could be a little more competitive. Overall alway a good experience for 7 years and several name changes.
February 27, 2024
Reply from Volvo On Demand
Hi Francois,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Bit of a lottery
Availability of vehicles in our area is mediocre. One car park which is always booked out, requiring us to take a long public transit trip to pick up and drop off. Cleanliness and maintenance of the cars is a lottery. You might have no problems, you might get to deal with a dirty interior, broken controls, etc.
February 27, 2024
Reply from Volvo On Demand
Hi Arend,
Thank you for your feedback!
I appreciate your feedback regarding the limited car availability, I want to assure you that we hear your concerns, and we are actively working to enhance our service by expanding our network of locations.
If you have concerns regarding the condition of the car you pick up, please contact our customer service team and we will help you.
Best regards, Sven -Team at Volvo On Demand
Luxury at a competitive price
Brand new polestar SUVs standing outside your apartment. A great app that shows exactly what it’s going to cost. Well insured or optionally fully insured for a reasonable price. Renting cars went from signing ten papers with terrible terms to this and I love it.
February 27, 2024
Reply from Volvo On Demand
Hi Niclas,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback regarding its easy booking process is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
Hike in prices per kilometres
February 27, 2024
Reply from Volvo On Demand
Hi Vijay,
Thank you for your feedback! We understand your concern about the hike in prices per kilometer. We continuously evaluate our pricing to ensure it reflects the costs associated with maintaining our service and providing quality vehicles. Your input is valuable, and we will take it into consideration as we review our pricing structure.
We appreciate your understanding and strive to offer competitive rates while maintaining excellent service.
/Team at Volvo On Demand
Reply from Volvo On Demand
Hi Lena,
Thank you for your feedback!
We are constantly working to improve and exceed our customers' expectations, and your positive feedback is truly encouraging to our entire team.
If there is anything else we can do to improve your experience, please do not hesitate to share them with us.
Sincerely,
Wilma - The team at Volvo On Demand
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