Just bought another car from Volvo Leatherhead and dealt with Nicholas Cowley who gave me a great experience was helpful and interested in what he did. Can thoroughly recommend this gentleman.
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See what reviewers are saying
Nearby pick up station, easy to start the ride and also start heater 15 min before the trip starts. Drop off can also be extended if no one books. Volvos are always secure to drive in Nordic condition... See more
Company replied
Convenient, ease of use, frictionless UX. Some points to fine tune - share key feature should allow key holder to end reservation (picture upload + ending car hire) - missing cables - Aimo tak... See more
Company replied
Availability of vehicles in our area is mediocre. One car park which is always booked out, requiring us to take a long public transit trip to pick up and drop off. Cleanliness and maintenance of the c... See more
Company replied
Company details
Written by the company
At Volvo On Demand, we‘re all about unlocking mobility by making Volvo Cars shareable and providing users easy access to them. How? With smart car-sharing tailored to your needs. Download the app and get started in minutes. Just let us know when and where you need a car and which model you prefer. We'll take care of the rest. And with hundreds of stations in Sweden's largest cities, there's always a car nearby. Drive for an hour, day, weekend, week, or month-to-month. Book, manage, unlock – all in one app.
Contact info
Mäster Samuelsgatan 20, 6 floor, 111 44, Stockholm, Sweden
- 08-58097454
- help@volvocarmobility.com
- volvocars.com/se/on-demand
4.3
Excellent
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very easy to use and have never had…
Very easy to use and have never had issues. Best app on the market, all competitors struggling with bugs and under developed apps. Tires on the cars are great, at least on XC90. Safety first!
February 27, 2024
Reply from Volvo On Demand
Hej Erik,
Tack för din feedback!
Vi arbetar ständigt för att förbättra, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Good option to owning a car
Great cars (at least if you pick the hybrids), easily accessible and great service if you need support on the chat.
On the negative side, rather often dirty when picked up, and common with non-reported scratches. Charging cable is very often missing, unfortunately.
February 27, 2024
Reply from Volvo On Demand
Hi Helen,
Thank you for your feedback! We're glad to hear that you find our cars great, especially the hybrids, and that our service via chat is helpful when you need support.
We apologize for the negative aspects you mentioned, such as the cars being often dirty when picked up and the common occurrence of non-reported scratches. We also understand your frustration about the charging cable being frequently missing. These issues are important for us to address, and we will work on improving our cleanliness standards and ensuring all equipment, like charging cables, is consistently available. Your feedback helps us to enhance our service.
Thank you for sharing your thoughts with us!
/Team at Volvo On Demand
Easy to book and a great drive
Easy to book and a great drive. Important to see if extension is available. Also, that that the car is not carrying advertisements is pleasing. If not for On Demand, I would have to buy a car. Because that's how society is built. For example, visits to Building Warehouses (e.g. Hornbach och Bauhous) and Recycling Centers are geared towards people having cars.
February 27, 2024
Reply from Volvo On Demand
Hej David,
Tack för din feedback!
Vi arbetar ständigt för att förbättra och överträffa våra kunders förväntningar, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Very convenient option for temporary car rentals
The app is very good and useful, and at the same time very easy to use.
The cars are very high level, powerful, spacious and clean.
February 27, 2024
Reply from Volvo On Demand
Hej Jeremias,
Tack för din feedback!
Vi arbetar ständigt för att förbättra, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Reply from Volvo On Demand
Hi Anton,
Thank you for your feedback!
Of course, we want everyone to feel that they get value for their money. One reason Volvo On Demand may seem a little more expensive than others is that we include fuel in the price. When you rent a car, for example, that cost is often added without you seeing it when you book. For longer bookings, it can be a lot of money.
We also offer Volvo cars that are better equipped than many other rental cars. And we are open 24 hours a day, so you can always call us or chat in the app if you need help with anything.
Kind regards,
Elsa - Team at Volvo On Demand
Reply from Volvo On Demand
Hej Amanda,
Tack för din feedback!
Vi arbetar ständigt för att förbättra, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
the price per kilometer
I hope that the price per kilometer will be reconsidered a little to make it more suitable for long trips
February 27, 2024
Reply from Volvo On Demand
Hi there,
Thank you for your feedback!
Depending on your booking pattern we recommend different price plans where the price per kilometer differs from each one.
You are more than welcome to contact us at customer service for guidance regarding this and we will help you.
Best regards,
Sven - Team at Volvo On Demand
Works really well for me
Works really well for me. Simple and rarely a problem. Smooth service.
February 27, 2024
Reply from Volvo On Demand
Hej Vanessa,
Tack för din feedback!
Vi arbetar ständigt för att förbättra, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Reply from Volvo On Demand
Hej Vlasta,
Tack för din feedback!
Vi arbetar ständigt för att förbättra, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Used to be ok
Used to be ok, now becoming more and more cumbersome for each booking. Latest shitification is that you have to take four photos every time you leave the car.
February 27, 2024
Reply from Volvo On Demand
Hi Mikael,
Thank you for your feedback!
I'm truly sorry to hear that our updates are cumbersome to work with.
We understand that it takes a little extra time to take four photos after each booking. We hope you find it worth it, as it reduces the risk of you being falsely accused of damage you did not cause during your booking.
Even if you choose insurance elimination, we always want you to report new damage to the car. It is extremely important for us that the cars are in good condition and safe to drive!
Please do not hesitate to contact us if you have any questions regarding our updates or want an explanation of how we reason behind them!
Kind regards,
Elsa - Team at Volvo On Demand
Convenient service
Convenient service. If it were a little cheaper it would be 5 stars.
February 27, 2024
Reply from Volvo On Demand
Hi!
Thank you for your feedback! We're glad you find our service convenient. We appreciate your suggestion about pricing and will take it into consideration as we strive to improve our offerings.
Your input helps us enhance our service to better meet your expectations.
/Team at Volvo On Demand
Reply from Volvo On Demand
Hej Nicolas,
Tack för din feedback!
Vi arbetar ständigt för att förbättra och överträffa våra kunders förväntningar, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Convenient
Convenient, ease of use, frictionless UX.
Some points to fine tune
- share key feature should allow key holder to end reservation (picture upload + ending car hire)
- missing cables
- Aimo taking on demand spaces
February 27, 2024
Reply from Volvo On Demand
Hi Sinclair,
Thank you for your feedback! We appreciate your positive comments about our service.Your insights are valuable to us as we continue to refine and enhance our service.
Thank you for sharing your thoughts!
/Teamet på Volvo On Demand
The car is not clean inside and outside.
February 27, 2024
Reply from Volvo On Demand
Hi Sam,
Thank you for your feedback!
I am sorry you did not receive a clean car for your booking. As a car-sharing service, we make sure to schedule cleans for each of our cars; however, sometimes we are not able to clean each car inbetween each booking.
But we do not want you to be affected by this. If you ever reencounter this issue please contact us and we will help you!
Kind regards,
Elsa - Team at Volvo On Demand
good and easy
February 27, 2024
Reply from Volvo On Demand
Hej Love,
Tack för din feedback!
Vi arbetar ständigt för att förbättra och överträffa våra kunders förväntningar, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Excellent service and support.
February 27, 2024
Reply from Volvo On Demand
Hej Marios,
Tack för din feedback!
Vi arbetar ständigt för att förbättra och överträffa våra kunders förväntningar, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
VoD is simply amazing 🌟
VoD is perhaps one of the best apps, and service experiences in general, out there. Love it.
February 27, 2024
Reply from Volvo On Demand
Hej Felice,
Tack för din feedback!
Vi arbetar ständigt för att förbättra och överträffa våra kunders förväntningar, och din positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
The ease of use is amazing never had a…
The ease of use is amazing never had a problem and if I did the customer services has been perfect
February 27, 2024
Reply from Volvo On Demand
Hi Kunal,
Thank you for your feedback!
We're glad to hear that you find the ease of use amazing and that you've had perfect customer service whenever needed. Your positive experience with our service is valuable to us, and we're committed to maintaining high standards of convenience and support. If you have any further suggestions or feedback, please feel free to let us know.
We appreciate your input!
/Team at Volvo On Demand
Easy to book, extend and use with quality cars
Easy to book, extend and use with access to quality cars. The only thing I'm missing is to have two different payment methods. One for private and one for business. Now I have to update payment method every time as I can only have one App installed.
Update:
Now you can have a personal profile and a business profile. Problem solved.
February 27, 2024
Reply from Volvo On Demand
Hej Mikael,
Tack för din feedback!
Vi arbetar ständigt för att förbättra och överträffa våra kunders förväntningar, och ditt positiva feedback är verkligen uppmuntrande för hela vårt team.
Om det finns något mer vi kan göra för att förbättra din upplevelse, tveka inte att dela dem med oss.
Med vänliga hälsningar,
Sven - Teamet på Volvo On Demand
Volvo on demand with best support and service
Volvo on demand is one of my favorite applications that I solve my transportation errands with it. It has a very good support team too and recently I got a fast and easy help regarding my premium membership of "Wilma" which I am so thankful for that!
January 25, 2024
Unprompted review
Reply from Volvo On Demand
Hi Arash,
I am happy to hear you enjoy using our service!
We are always here to help; if you have any other questions regarding the app or membership - please do not hesitate to contact us!
Kind regards,
Elsa - Team at Volvo On Demand
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