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Vonder Reviews 645

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting individuals who go above and beyond. People also appreciate the excellent locations of the properties, finding them convenient and well-situated. However, some people were dissatisfied with the service, mentioning issues with maintenance requests taking a long time to be resolved or being ignored. A few other people also felt that the facilities were not well-maintained, citing problems like non-working lights and lifts, and some experienced slow response times to their concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise individual staff members for their... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the professional and helpful staff, with... See more

Facilities

Reviewers mention ambiguous feedback about facilities. While some customers praise comfortable, well-equipped... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight the convenience of... See more

Response time

People report ambiguous experiences with response times. While many customers praise quick responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 4 out of 5 stars

A very great landlord who provides nice flats, good community management, masterclasses, sports facilities, and fun events to meet your neighbours. Don't hesitate to sign a contract with them and expe... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied

Rated 5 out of 5 stars

A really pleasant place to live, it has a nice, calm atmosphere, I've met a marketing manager the other day and even though I've heard weird stuff about Coombe buildig I am quite satisfied, she explai... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.1

Great

TrustScore 4 out of 5

645 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had viewing with Joseph

I had viewing with Joseph , he was very supportive and explained ever single details very well .

April 2, 2025
Unprompted review
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Reply from Vonder

Thanks so much for your kind words! We're really glad to hear that Joseph was supportive and explained everything clearly. We'll be sure to pass on the feedback to him!

Rated 5 out of 5 stars

Exceptional Service from Joseph Ahiel – Highly Professional and Friendly!”

I had a fantastic experience working with Joseph Ahiel. He was incredibly friendly and highly professional throughout the entire process. Joseph took the time to show me multiple flats, always demonstrating great knowledge and professionalism. His team was also extremely helpful and efficient, making the entire process smooth and stress-free. I highly recommend Joseph and his team to anyone.

February 10, 2025
Unprompted review
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Reply from Vonder

Hey Rodrigo,

Thanks for your review. Great to hear that Joseph and the team provided a smooth and professional experience. We appreciate your recommendation!

Rated 5 out of 5 stars

Great viewing experience

Thanks to Joseph, I believe we are one step closer to renting out a new apartment. He was great at explaining and answering any questions I had, even went above and beyond to show us what more options they had in the complex.

March 27, 2025
Unprompted review
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Reply from Vonder

Dear Patrick,
Thank you for your kind words. We're glad to hear you had a great experience with Joseph—he always goes the extra mile to ensure everything is clear and tailored to your needs. We hope to welcome you to the Vonder community soon.

Rated 5 out of 5 stars

Great community spirit!

I’ve had the pleasure of working with Vonder UK for the past three years, hosting cocktail masterclasses at both their Wembley and Parkside locations. Throughout this time, I’ve experienced nothing but positivity — from the fantastic facilities to the welcoming atmosphere created by both staff and residents alike.

The sense of community at Vonder is truly special. The residents are always friendly, engaged, and enthusiastic, making each event a real pleasure to host. The strong relationships I’ve built with Aggie and Sorcha over the past three years have been invaluable — they’ve consistently been supportive, professional, and a joy to collaborate with.

The facilities are excellent; the 14th-floor members’ lounge at Vonder Wembley offers a stylish and spacious setting with incredible views, while the shared kitchen facilities at Parkside provide a warm and inviting space perfect for social events. Both locations are thoughtfully designed, making them ideal for group gatherings and activities. Over the last year they have announced a number of new locations in the London area and beyond, it’s a very exciting time for the business!

I’m grateful to be part of such a vibrant community, and I always look forward to returning. I highly recommend Vonder UK to anyone looking for a welcoming environment with top-tier amenities and fantastic people.

March 28, 2025
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Reply from Vonder

Hello, Paul!
We’re really glad to have you as part of the Vonder community. It’s always great to see how these events bring people together, and Aggie and Sorcha truly appreciate working with you too. Looking forward to many more!

Rated 1 out of 5 stars

Highly unprofessional, time wasting and embarrassing

Avoid this 'agents' at all costs! 18 months after my tenancy ended, they suddenly emailed demanding over £1,200 in “unpaid rent.” When questioned, it turned out this wasn’t even rent but alleged damages—none of which were ever mentioned at the time of moving out. No check-out report, no inventory report, just an out-of-the-blue demand and threats of court action. We also received our security deposit back in full.

I’m more than happy to attend court just to expose their incompetence and time-wasting tactics in person. This is either sheer negligence or a blatant attempt at intimidation. Either way, stay clear if you value transparency and professionalism!

March 25, 2025
Unprompted review
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Reply from Vonder

Hi Vidas,
Thank you again for taking the time to speak with us the other day. It was a pleasure catching up and we’re glad we had the chance to clarify everything.

We can confirm that you don’t owe anything and the matter was due to a delayed miscommunication with an external agent, which has now been resolved.

We appreciate you bringing it to our attention and allowing us to sort it out.

Rated 5 out of 5 stars

I had an issue with the Internet…

I had an issue with the Internet connection in my flat and Sorcha was amazing in helping fixing.
She is amazing and willing to help.
Thank you again, Sorcha!

March 20, 2025
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Reply from Vonder

Hey Daniela, glad to hear Sorcha could help! Thanks for your feedback!

Rated 5 out of 5 stars

I experienced a very smooth and safe…

I experienced a very smooth and safe transition when moving to my new flat. The staff is very cooperative, kind, and supportive. In a nutshell, I have received great service.
This company is also well in communication.

March 20, 2025
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Reply from Vonder

Hello,
Happy to hear your move went well! We appreciate your feedback.

Rated 3 out of 5 stars

The reception staff are unavailable

The reception staff are always taking long breaks lasting hours during the night shift. Especially Nico. The fire alarm rings frequently, even sometimes in the middle of the night! The room itself is good, A bigger sink would be a big plus as washing the dishes in the small sink is a nightmare.

February 18, 2025
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Reply from Vonder

Hey Mo,

We appreciate your feedback. Our team does its best to be available at all times, but there are moments, especially during the night, when our night shift staff patrols the building. There are also situations that we cannot predict, but any absences are always brief. During these times, we have CCTV in operation for additional safety.

Regarding the fire alarm, it is a safety feature designed to activate if there is excessive smoke, such as when something is cooking, smoking etc. Unfortunately, we cannot control this, as it is in place to ensure safety in case of an emergency.

Noted about the sink—we understand how a larger one could be more convenient.

Thanks for sharing your thoughts!

Rated 5 out of 5 stars

Better service at faster time

The service is awesome they replied my every mails within a minute, and I have been their apartment, no problems occured in my 8 month stays, I look forward to book an apartment with them.

March 14, 2025
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Reply from Vonder

Hello Fawas,
Thank you for your feedback. We're glad you had a smooth stay and that our team was responsive.

Rated 5 out of 5 stars

Helpful staff

The overall environment was really pleasant loved how the staff here treats you soo well sorcha, aggie and eitam all really great people. Loved the experience over at Vounder Wembley.

March 14, 2025
Unprompted review
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Reply from Vonder

Hello,
Thank you for sharing your experience. It’s great to hear that Sorcha, Aggie, and Eitam made a positive impression during your stay at Vonder Wembley.

Rated 5 out of 5 stars

Great experience

Great experience. Aggie has been so great helpful and kind too!

March 14, 2025
Unprompted review
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Reply from Vonder

Hello Yumi
We appreciate your feedback. It's great to hear you had a great experience, and we're glad Aggie could make a positive impact during your stay!

Rated 1 out of 5 stars

I have responded to the previous answer in my review.

Wow. Just wow. I must have completely misunderstood what it means to live in a residential building. I thought I was paying for a safe and secure home, but apparently, the real goal here is to turn the place into a budget version of a social club. My bad! Clearly, I should be more appreciative of the free pizza nights while dealing with broken doors, strangers coming and going like it’s a hotel, and residents sleeping on couches in common areas because that’s just normal in a building like this, right?

Just so we’re clear: the issue here is not Guy—despite your desperate attempt to make this about him. My concerns are about:
1. The building turning into an Airbnb hub, with unknown people constantly coming in and out. I’m not interested in “networking” with random short-term guests who don’t respect the place, fight in the halls, or refuse to leave and threat the concierge and myself. Until I called the police to take action as she was not registered on the system.
2. Safety concerns that only seem to be addressed after public complaints. What a magical coincidence that the front door was finally fixed right after my review. Almost like it wasn’t a priority until it was embarrassing for management.
3. People sleeping on couches in common areas—happened three times this week alone, as I’ve shown in my attached pictures (goggle review). But sure, let’s focus on community spirit instead (pizza free, brunch free, yoga free and so on). As Maria Antonieta used to say to her French people: "give them brioche!!!”
4. Serious maintenance issues being ignored. Should we talk about the resident who has been without water for a month while management does absolutely nothing? Or is free brunch supposed to make up for that too?
5. The complete lack of communication. We have asked for a resident meeting multiple times. Why is management refusing to meet with us? Why do emails go unanswered for months, yet suddenly, when I leave a review, I get a generic, copy-paste response?

And now, to top it all off, you have the audacity to act "surprised" by my feedback asking me to write directly to your email instead of going public?—as if these issues somehow don’t exist because you ignored them long enough? As if I was just supposed to be grateful for whatever crumbs of attention management decides to throw at us?

Since reviews seem to be the only way to get a response, don’t worry—I’ll keep writing them. Over and over again. Until you stop treating this building like a glorified Airbnb and start treating it like the home residents actually pay for.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Omri was fantastic and really helpful…

Omri was fantastic and really helpful with our viewing and progressing with making an offer on a property.

March 13, 2025
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Reply from Vonder

Hi Kalin,

Thank you for your kind words! We're glad to hear you had a great experience. Wishing you all the best with your new home!

Rated 5 out of 5 stars

Great viewing with the build manager in parkside

I had a viewing this week in the parkside site.
To be honest, it is a very impressive buildng and I am moving in next week thank to Guy, the manager of the building who runs the viewing for me.
He is so kind and professional, explains me everything for the little details and he was so patient with me and partner.
More over, he is so responsive also after his work hours (I assume, as we communicated at like midnight haha)
Any way I just wanted to big him up and recommend about this site!!!

March 6, 2025
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Reply from Vonder

Hey Anna,

We’re really happy to hear you had a great experience and are satisfied with our team. We’ll be sure to pass your feedback on to Guy. Wishing you a smooth move next week!

Rated 5 out of 5 stars

Aggie is always smiling

I am living in Vonder Parkside and I love this place! Cool events, brand new amenities! Aggie is always in a positive mood and happy to talk! The team is amazing and can’t wait for the rooftop events!

March 6, 2025
Unprompted review
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Reply from Vonder

Hi Xavier, thanks so much for the kind words! We're so glad you're enjoying Vonder Parkside and all the events. Thank you for being part of our community – we can’t wait to see you at the rooftop events!

Rated 5 out of 5 stars

am very satisfied with this company

am very satisfied with this company, and the most important factor in renting this house was Mr. Joseph. On the first day, he patiently presented the house, and I can say that he is very professional in his work.

March 1, 2025
Unprompted review
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Reply from Vonder

Hi Mozhgan, thank you for the lovely review! We're so glad to hear you're satisfied with the company and your new home. We’ll be sure to pass along your compliments to Joseph – he’s an asset to the team. Thanks again for choosing us.

Rated 5 out of 5 stars

Great management in Vonder Parkside

I made a party in the building for 20-30 people in the communal area for my birthday.
Guy, our building manager helped me to organise everything properly, and more over, he was available even when he was off work, to help me to set up the cinema room when we wanted to watch a movie all together.
Very efficient and appreciates. Great staff

March 3, 2025
Unprompted review
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Reply from Vonder

Hi Martha, thank you for the great feedback! We’re so happy to hear your birthday party went well and that Guy was able to help with everything, even outside of work hours. We really appreciate you sharing your experience and are glad to have you as part of the community!

Rated 5 out of 5 stars

Guy Ofri is a great building manager

I moved to the building four years ago
And in the last year The management company been changed. Finally!!
and our new building manager (Guy) came and took over the building perfectly. He organized amazing events and I really enjoy the yoga classes.
Our roof terrace is very nice big and peaceful.
Very recommended!

February 5, 2025
Unprompted review
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Reply from Vonder

Thank you so much for the wonderful review! We're thrilled to hear you're enjoying everything as well as all the events and yoga classes. It's great to know the roof terrace has been a peaceful spot for you. Thanks for recommending us!

Rated 5 out of 5 stars

The whole team was amazing but I…

The whole team was amazing but I highlight Omri Kanfi did an excellent job, very polite, attentive, kind, friendly.

February 28, 2025
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Reply from Vonder

Hey Maria
Thank you for your kind words! It's fantastic to know that our staff have met your expectations. We're always here to help!

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