Vooglam is a scam; glasses are often wrong and despite advertising wonderful return policy- when the glasses are wrong it takes ages to get the issue sorted - if ever.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... See more
I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... See more
Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... See more
Company replied
Company details
Written by the company
Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
Contact info
251 Little Falls Drive, 19808, Wilmington, United States
- (302)309-7808
- support@vooglam.uk
- vooglam.uk
3.5
Average
509 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One happy 68 year old bunny.
Just received my second pair of prescription glasses from Vooglam. I love the range this site sells. I'm 68 and have never been happy with the UK range of boring specks, just got the best of a bad bunch before. Even the designer ones are boring. Goodness knows what young British customers think of the choice. The prescription and fit is fine, and I feel so chuffing trendy. Oh, and they are so affordable. Thanks so much.
May 13, 2024
Unprompted review
I love my glasses
I love my glasses. fast shipping and delivery. I will keep ordering from vooglam. would highly recommend
April 29, 2024
Unprompted review
NEW FAVOURITES.
Love these glasses currently my favourite out of all of them. Fully intend to buy another pair ASAP.
May 9, 2024
Unprompted review
The colours in my frame is nothing like…
The colours in my frame is nothing like the colour I have ordered the colour is not as bright as the picture, quite disappointed.
May 7, 2024
Unprompted review
Very fast delivery
Very fast delivery. Perfect prescription. Looks exactly like the picture. Very very happy
May 4, 2024
Unprompted review
Bought prescription frames
Bought prescription frames, input correct prescription, got incorrect lens, reported it to vooglam, after extensive toing a froing, vooglam says I input incorrect prescription, I have screenshots and original prescription both exactly the same, offering me discount for another fran=mimng and telling me it would be expensive for me to return faulty frame back to china, AVOID LIKE THE PLAGUE!
April 27, 2024
Unprompted review
Perfect👍 I really recommend it.
May 2, 2024
Unprompted review
Omg I read the reviews of others but…
Omg I read the reviews of others but wasn't filled with as much confidence as I am since receiving my pairs of glasses omg I totally totally love them they are absolutely gorgeous
April 30, 2024
Unprompted review
Flimsy toy type
Delivered in a lovely box, however the glasses were either something you get from a 3D cinema or a prototype. Very flimsy and just flopped behind the ears without rigid stability. These would just fall off if I walked. Very bendy and I cannot believe this as a legit product for which I paid over £40. Was looking forward to a bright colourful design, but turned out quite mute. Definitely will be returning as these aren't fit for purpose.
April 28, 2024
Unprompted review
Bifocal lens too high up so when head…
Bifocal lens too high up so when head is correct position you are looking at the line makes you feel sick. also reading bit not great fuzzy what a waste of money can ill afford for 2 pairs of useless glasses rip off merchant's.
April 16, 2024
Unprompted review
Reply from Vooglam.uk
Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please email us a copy of your paper prescription from your eye doctor at support@vooglam.uk? We need this information to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.
Absolutely amazing
Absolutely amazing, easy to order, super fast delivery.. will be buying a second pair
April 16, 2024
Unprompted review
I hate them
I hate them. I cried. They are so big they look like clowns glasses
April 16, 2024
Unprompted review
Reply from Vooglam.uk
Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. We noticed that our agent has sent you an email, please check your inbox to see if you received it. If not, please feel free to contact us again at support@vooglam.uk. Thank you and have a nice day!、
Upset…
Glasses are very nice & seem good quality. Took 19 days to arrive.
Ordered two pairs, quite obviously same prescription.
One pair are wrong - made with + instead of -
Values on order are correct.
Awaiting response ..
IT IS VOOGLAM WHO MAFE THE MISTAKE WITH THE + and _ NOT ME AND NEED TO FIX IT! MY INSTRUCTIONS WERE CLEAR AND CORRECT AND I HAVE PROOF OF THIS WHICH I HAVE SENT TO THEM! YOU NEED TO REFUND YOUR MISTAKE!
April 16, 2024
Unprompted review
Reply from Vooglam.uk
Hi there, sorry for bringing you a bad shopping experience. We are really willing to help you with this issue, but the "+" or "-" signs were very important for prescription and it was also selected by customers while ordering, we are not able to change anything without your permission after the order has been placed. Our agent has sent you an email with our solutions, would you mind checking if you have received it? If not, please feel free to contact us again at support@vooglam.uk. Hope you have a nice day!
Ordered 2 sets of glasses and they…
Ordered 2 sets of glasses and they weren't the right prescription. They said they would refund the cost but as yet no money has arrived into my account.
Do not order from here - customer service is rubbish!
April 1, 2024
Unprompted review
Reply from Vooglam.uk
Dear customer, thanks for reaching out. we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at support@vooglam.uk with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.
Ordered 2 pairs of glasses
Ordered 2 pairs of glasses, very, very thin flimsy frames and the thinning of the lenses was very poor and didn't fit in the frames.
Also had visible lines on the lenses as were Bifocal which is not like my current lenses. My prescription is recent that I supplied, but the bottom half is too blurry.
Reported the issues only to be offered 30% off coupon, or to remake them at 70% of cost or refund of 30% but need to pay return shipping to China, wiping most of the refund out.
Rip off merchants and con artists. Buyer beware.
Updated: still not getting anywhere with 'customer service' rep Doci and a resolution is still not anywhere near satisfactory. My opinion still hasn't changed. BEWARE!!
April 13, 2024
Unprompted review
Reply from Vooglam.uk
Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. We noticed that our agent has sent you an email, please check your inbox to see if you received it. Also, please reply to that email to let us know your consideration. Our email address is support@vooglam.uk. Thank you and have a nice day!
Prescription upload
Customer services I person said yes I could upload my prescription one other said no I couldn't. Where Is your returns portal
April 4, 2024
Unprompted review
Reply from Vooglam.uk
Hi there, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Do you mean that you are not able to see clearly with the eyeglasses you received? I am afraid that the eyeglasses you ordered were non-prescription lenses, so that is why there is no prescription. Could you please email us a copy of your paper prescription from your eye doctor to support@vooglam.uk? We are willing to make a demonstration about how to fill out your values on our site. Also, our agent has sent you an email with our solutions, would you mind checking if you have received it? Thx!
Brilliant price great quality and fast…
Brilliant price great quality and fast delivery. Really happy
April 9, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.