Total scam. I signed up for a First Direct bank account switch via the Money Saving Expert website - it said I would receive a £25 Amazon voucher, in December 2025. I got an email from 'Voucher Sent'... See more
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Review summary
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Switched banking via MSE and voucher sent offered additional vouchers so I took advantage. Their terms said to contact if not received by 14/09 so I did. Surprisingly they had no record of m... See more
Company replied
Successfully opened Santander Easy Access Account in December 2025 via Money Saving Expert link, committed the full bank balance criteria in terms of amount and duration. Then we are supposedl... See more
Company replied
I have applied via MSE ( MoneySavingsExpert ) website link for Santander savings account and have never received promised £20 Amazon voucher. I have contacted several times Vouchersent.com via their w... See more
Company replied
1.4
Bad
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
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This company should be fined and closed down!
I was explicitly advised by their emails not to contact them before 26th February if I had not received the voucher, when I wrote after that date, they said that window to complain is closed.
I can confirm that no clear or prominent deadline for submitting a complaint or enquiry was provided, nor were terms and conditions including such a deadline included or brought to my attention. There is also no access to enquiry system.
Santander claims it's nothing to do with them and both ignored further emails.
Martin definitely should do something about this scammers but after reading other reviews it sounds like that there is no help from him either.
Surprise, surprise, they did not reply to any of the people who gave them 1 star here! It says a lot.
March 31, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
I have applied via MSE (…
I have applied via MSE ( MoneySavingsExpert ) website link for Santander savings account and have never received promised £20 Amazon voucher. I have contacted several times Vouchersent.com via their website and email and they don't reply. They have sent me one email saying that by 7th pf April they will automatically,atically send voucher but they never did. What a scam!
April 7, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Avoid any Santander or other offers from this scam company!
Like many others here, I also opened a Santander Easy Access Account in December 2025 via the MoneySavingExpert.com link, and fulfilled all the necessary criteria in terms of amount and duration. Should have received my £10 Amazon voucher by 7th April 2026. Submitted queries as instructed in VoucherSent's email for my missing Gift Card on the 7th, and received a generic response telling me to 'wait a little longer', which otherwise made very little sense, and then nothing since.. Santander just tell you you to keep checking with VoucherSent, which is not possible as they ignore your messages. Very unprofessional, both companies. Unless you want to spend weeks chasing them for your promised gift card or bonus, I would avoid them both. Optimise Media (VoucherSent) are a scam.
April 7, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Scam company
Scam company. I opened a Santander account and Voucher Sent were the company who were supposed to send the promotional voucher. I have never received it despite various attempts, providing different email addresses and contacting MSE. They eventually sent me an email with the link for the voucher to click which one I wanted and it said I would receive it in 24 hours later. I have still not received the voucher 12 days later!!!
April 13, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
VOUCHERSENT not responding
I opened a Santander Easy Access Account 9th December 2025 via the Money Saving Expert link, met (and checked) all of the eligibility criteria .
I should have received a £10 Amazon voucher by the 7th April 2026. It never arrived.
No acknowledgement or response has been received by VoucherSent after completing the online enquiry form.
I reached out to Santander who basically said it was nothing to do with them and to contact Money Savings Expert.
April 7, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Think twice before account application if BONUS vouchers are NOT met.…
Successfully opened Santander Easy Access Account in December 2025 via Money Saving Expert link, committed the full bank balance criteria in terms of amount and duration. Then we are supposedly receiving a £10 Amazon voucher by 7.4.2026 .
No action was taken by VoucherSent after filling an online enquiry form on the deadline of proposed voucher dispatch.
Rang Santander for assistance. They only said to follow up with Vouchersent.com
There is no point opening any account with Santander in future when the bonus offer isn't met by Vouchersent and the Bank does not seem interested.
April 7, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Santander scam offer
Scam company, they do not honour vouchers promised by opening a Santander savings account, They sent me confirmation email, for receipt end of March. When voucher not received they said email was not connected to account . yet they emailed me back on same Email ?. Santander and Martin Lewis should be ashamed for associating with these scammers. Now going to ditch Santander and not follow Martin Lewis BS.
March 27, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Scam
Scam. Acknowledged receipt of my application but have refused to send my voucher associated with Santander account.
Avoid.
April 10, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
£100 Amazon Voucher Scam
After correctly following all the necessary steps via the Santander and Vouchersent offer in October, I am still yet to receive the £100 Amazon Voucher. I have contacted both Santander and Vouchersent and they both tell me to contact the other as they are not responsible. As with myself and many others here it is clear that they have intentionally scammed consumers and had no intention of honouring the terms and conditions. I will be closing my Santander account and escalating this complaint to the financial ombudsman and trading standards.
March 31, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
What a waste of time and effort
I signed up via the link from Martin Lewis so I thought provided I completed all the terms and conditions that the £100.00 voucher would arrive, the date for the voucher came and went so I contacted voucher sent who said that this hadn't been tracked and they needed to contact Santander, despite chasing this several times and offering to send vouchersent the details they require I keep getting back the same response "this has been sent to Santander for verification" I have spoken to Santander and they say it has nothing to do with them so going around in circles, needless to say I am guessing that I opened this account and followed all the instructions for no reason at all.
I would have given no stars if that was an option
** UPDATE** after numerous emails going backwards and forwards with VoucherSent today I FINALLY got my amazon voucher, this has been a very long and time consuming process and it's not something that I would enter into again, however keep chasing them and if you do meet the criteria then you should get your voucher, still leaving this at 1 star
April 6, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We are glad to hear you have now received your reward and thankyou for updating users as such.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
AWFUL AND STRESSFUL
Same as others problem with MSE santander off of £100. Ive fulfilled the offer but they are refusing voucher. Santander wont confirm with them so Ive logged an official complaint being sent to FOS.
Voucher sent have no clear method for contact just an enquiry form so you go round and round in circles. You cant provide acreenshots or uploads.
Contacted MSE but they arent interested either.
Save yourself the hassle and avoid
Update : after sending vouchersent my full sortcode and account number and a full list of 32 transaction where , when how much they finally gave me my £100 voucher. They said the OLA application number they had been sending back and forward to santander was incorrect. For the record it was a santander phone colleague who gave me it. FOS wasnt interested - ive pushed back as his reply made no sense.
As for the £10 savings theyve stopped replying.
Whar has this told me wont be dealing with vouchersent or Santander again. Theres better easier deals out there.
February 26, 2026
Unprompted review
Literally Pointless
This is a scam, but I don't even know why since I didn't give them any money, presumably Santander are paying them to entice customers to their bank and they are just taking the money from that side and pretending the end user doesn't exist?
Either way, I have given up the little remaining hope I had of ever receiving the sign up bonus, and I will be closing my Santander account.
March 21, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Appalling company!
Same as most others on here that I did the Santander incentive and they stated that they had not tracked it, despite receiving the qualifying email.
You are unable to contact anyone and nobody gets back to you. Absolutely disgusting!
MSE should not be promoting this!
March 12, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Santander £100 Amazon scam voucher sent
Total scam. Signed up for the £100 Amazon reward in October through Money Saving Expert to open Santander account. Had confirmation from voucher sent and complied with all terms and conditions. But no voucher received. Chased it up four times with voucher sent who saying conveniently it was not tracked and they need to go via Santander. Avoid at all costs will be closing Santander account also. MSE should not advertise these scams.
March 6, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
How is this company still trading
How is this company still trading.
Incompetence and deceit best sums it up
February 28, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
I went through the…Santander £100 Amazon Voucher Offer – Voucher Sent Blame Game, No Payout
I went through the MoneySavingExpert-tracked Santander £100 Amazon.co.uk Gift Card offer for opening an Edge (or Everyday) current account. The T&Cs were clear: “Claim a £100 Amazon.co.uk Gift Card if accepted for a Santander Edge... and complete 30 debit card transactions within 60 days of account opening.”
What I did:
-Applied via MSE affiliate link
-Account approved
-Made 30+ qualifying debit card payments within 60 days
-Account still open/active
What happened next:
-No automatic voucher email/link from VoucherSent
-Called Santander: "Contact VoucherSent, not us"
-VoucherSent: "Submit enquiry with with OLA number, -product, app date, affiliate site"
Santander & VoucherSent are just passing the buck.
This feels like a classic affiliate scam where the bank promotes but doesn't deliver, and the voucher firm dodges.
March 2, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent. In some circumstances we must ask for additional details to confirm eligibility with our partners which may include reference numbers.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Slow communication but in the end OK
Took a long time to get sorted but eventually they did come through. Spent a long time thinking it was a scam but turned out okay in the end.
March 4, 2026
Unprompted review
Reply from VoucherSent
Thankyou for your feedback!
Our aim is for all of our customers to receive the reward they expect and have a positive experience with VoucherSent and we are glad to hear you received your reward.
Regards,
The VoucherSent Team
Shame on Martin Lewis's company for…
Shame on Martin Lewis's company for recommending voucher sent. Me and my partner both did not receive our vouchers. The customer service from voucher sent is appalling to. I feel very disappointed that this was advertised and recommended by MSE.
March 3, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Voucher sent -total scam
Opened the Santander account and no vouchers received from voucher sent. Santander will not help at all as they say it’s nothing to do with them. I did it on the back of Martin Lewis and it wasn’t made clear that the offer was not from Santander. I have tried emailing voucher sent but the emails just come back unsent. Total scam. I hope Martin Lewis does something about this. Very disappointed
March 3, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
Avoid company...
I'd advise people to avoid this company. I applied for a Santander edge account in October 2025 with £100 voucher incentive. Despite meeting the criteria, I have not received the voucher and It's past the deadline of 28/02 and I've reached out twice with no response.
I will have to take this up with the consumer authority if nothing is done about it
February 28, 2026
Unprompted review
Reply from VoucherSent
We are sorry to hear you had issues with a recent VoucherSent campaign.
Our aim is for all customers to receive the reward they are eligible for and have a positive experience with VoucherSent.
We would remind customers to carefully read and follow any eligibility criteria stated in future promotions.
Customers can check their voucher status by going to https://vouchersent.com/receive-vouchers.html and entering the email address used when registering for the reward. This will show you any VoucherSent promotions where you have agreed to the T&C’s of the campaign and registered your information with VoucherSent.
As a reminder, registration with VoucherSent for a promotion and any subsequent confirmation of registration emails you may receive does not guarantee eligibility. Customers must proceed through to the Brand’s website and complete a purchase, adhering to any T&C’s specified on the VoucherSent registration page.
Regards,
The VoucherSent Team
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