VPN Secure Reviews 727

This was already the slowest and poorest VPN, but the new company decided to enter into very dodgy territory. They chose to cancel subscription plans they didn't like, from their side without offering any form of compensation (other than some "new good deals" which they will probably cancel just as well if they decide they do not like it)- they are looking for ways in grey legal area to maximise profit while utterly neglecting consumers because and in their own words "that’s literally what the legal structure allows." This is by far the saddest excuse I have ever heard in my life, no form of empathy or responsibility to be expected from this company.

Avoid! A Shoddy company now.
I am another lifetime subscriber with VPNSecure.me, who finds his VPN service discontinued with the excuse it was bought so won't honor it. I wonder if there will be a class action at some point.....

I used ** VPNSecure** for a while, and honestly my experience was disappointing on multiple levels.

The first issue I encountered was the poor quality of the servers. Connections were unstable, with frequent drops, and speeds were significantly slower compared to other VPN services I’ve tried. At times browsing became frustratingly slow, and latency was high even when connecting to geographically nearby servers.

The number of available servers also felt limited, and the actually usable ones were even fewer — many appeared overcrowded or simply underperforming. I also had trouble accessing services that a VPN should normally help bypass restrictions for.

Customer support was one of the worst aspects of the experience. It took more than a week to receive a response to my inquiry, and when I finally got one, it was generic, unhelpful, and didn’t address the issue at all. There was no meaningful follow-up or attempt to resolve the problem, which gave the impression that user concerns aren’t taken seriously.

The application itself needs improvement. I experienced recurring glitches, and sometimes it failed to connect without any clear explanation. The interface isn’t terrible, but it lacks advanced configuration options and fine control that technical users would expect.

Other drawbacks include:

* Noticeable system resource usage
* Lack of transparency regarding server status or outages
* Delays when initiating connections
* Infrequent or unclear updates
* Overall value that doesn’t justify the cost compared to alternatives

In summary, the experience was unsatisfactory, especially for anyone seeking stable performance and responsive support. Based on my personal experience, I cannot recommend this service.

Bought a lifetime membership in 2016 or so and had my membership pulled in April 2025 because the company was bought by another company that apparently didn't do due diligence and claims they were unaware of the lifetime memberships. Avoid these people like the plague. They cannot be trusted to honor promises.

TL;DR The original VPN Secure got bought out, but the new owners sold out. Skip this VPN service if you want something secure and trustworthy.

I had bought a lifetime membership. It was, honestly, a great deal in an age where so much is either shitty shovelware or freemium subscription. I pad a good amount of money for something I only very occasionally used and it provided me with stable and trustworthy service. Until the new owners came along and basically ripped up our deal unilaterally.
I read their reasoning (communicated retro-actively and very passive aggressively): a 3-person business with high operating costs. Well, I am sure it is tough to run a small business with legacy contracts that you are entrusted with honoring, but guess what: that's what you have to do if you are in a trust-based business.
With all the VPN services out there, why would I renew a contract with a party that has already breached my trust? In fact, why would anyone enter into a contract with a VPN service that cannot honor its deals.

It's a fine service that does what it says it does. Like many others, I had a lifetime agreement. Lifetime agreements are a ridiculous thing to offer from a saas company. So am I bummed that they change the rules? of course. Did I think that it would last even a 1/10th this long? Not at all.

im invest this vpn for future.
rarely using but they scam us for lifetime.
i need compensation! need full refunds

Cancelled my lifetime membership. What a terrible service. You sell a lifetime membership and then arbitrarily terminate it, with NO compensation to those who paid and were guaranteed it. And offer us a "Deal" that literally anyone can go sign up for. I already bought a lifetime subscription.

I'm not questioning the legality of what you did. I'm questioning the issue of doing the next right thing. Anyone reading these reviews should take note of the squirming around and explaining why a commitment was not kept and why due diligence wasn't done before buying the thing to know what commitments have been made. Regardless of the experience those of us who had been given the commitment have had, anyone reading these reviews and trying to decide which VPN to use should take note of what happened in the past. It's an indicator of what will happen in the future. I would suggest moving on as I have done.

In reply to VPNSecure's reply:
Please do not blame those of us who were promised a lifetime experience for your lack of due diligence. If you could not make it work, you should not have bought the service.

First, I purchased a lifetime license for VPNSecure. When InfiniteQuant Ltd bought VPNSecure, the company did not honor what it had bought; it surely knew the agreements it had made, and if it did not wish to honor the commitment, it should not have purchased the company. The company did extend the license for three years, but after that, payment would be required. After all that, problems with the service began. After closing the app, it was impossible to reopen it. After years of working flawlessly, it suddenly started failing. I corresponded with support, and that was a miserable experience. Among other things, the support person had never heard of Revo Uninstaller and claimed using it had "destroyed the app." I have never had a worse interaction with support. I have cancelled the renewal set for three years from now and downloaded another VPN that works.

They cancelled my lifetime membership that I paid for when they were just getting going and this money was needed to build our company, blah blah blah. I am now a happy user of Proton! At $14.99/month you get way better features anyway and a better jurisdiction, Switzerland!!!!

I was one of the lifetime subscribers who had issues with their service before they cut me off. They no longer reply to emails, or honor the commitment that was originally made to their customers. Absolutely no one should do business with this organization.

Very bad company, They cancelled lifetime packages recently, And explain something which is not acceptable for the customer.

!!!DON'T BUY ANYTHING FROM THEM ANYMORE!!!

Well, they have moved on from their last fiasco to a smaller new one.

I guess to try and regain the trust of some of the old lifetime members (and an addition income stream) they have offered some reactivation pricing available until the end of this month.

They can't even get this right as the 1 year pricing provided in the email is not the 1 year pricing shown on the website when you go to sign up. I noticed this a few weeks back and mailed their support team, but have not received a reply.

Dishonest company masquerading as an honest company with positive reviews using all of the assets and reviews of the original company they purchased on their website (meaning the VPN•Secure website, not TrustPilot) as if they are current, accurate, and honest reviews reflective of the new owners. All of which are conveniently 5-Star reviews which predated the change in ownership.

I don't need to rehash any of the previous reviews made by other users, there's hundreds of others saying what doesn't need to be repeated.

The service was bad before the takeover, zero customer service, and an ever dwindling number of servers. Now my account (like many others) has been officially closed and the first I get to know is today via what I would call a chirpy & sarcastic everything's still rosy email, that tells me they're closing my lifetime paid upfront account, yet also doing me a big favour whilst asking me to pay again for a service I'd already paid for. I deem my old contract to still be valid and they are in breach of that contract, so no way would I want to accept new payment terms that'd then form a new contract, relieving them of all previous obligations. Before they reply to me on here in their scratched record technique to feebly attempt damage limitation, I am stating some facts: Lifetime means lifetime, and the repetition of "we've honoured lifetime deal customers for 2 years" quite frankly doesn't wash. In that case start again from scratch guys, I guess you'll change the name soon enough if you don't go bust. They acquired the assets in 2023 and continued to use the same company name, provide the same service, same software and rely on the same paying customers then clearly they bought the business as a going concern warts and all. This is simply the new owner's way of trimming unwanted inherited costs, probably when it goes bad it'll then become a tax write off. Customer trust is essential in their industry and they've blown it, and they probably realise that. I do get their argument in one sense but LTDs were part of the customer base which they must have known about as all users have to log in with user names and passwords... so there's a database of everyone on their system along with payments etc. Saying there's no records of the lifetime deals is rubbish, we all log in and the days tick down on the interface so they knew alright... No amount of "we're owning this" is going to restore that damaged trust, it sounds just like they're using the politician's repetition technique of "we've inherited an economic black hole", it's not our fault, tough decisions have to be made, so hand over more money to keep what you've already paid for. Luckily I moved away to another provider a while back because I had a gut feeling things were getting bad and I was right, still it's the principle. For me, this company is on a par with 99% of politicians as far as promises and trust is concerned. It seems they'll then offer a reply, using bad reviews to repeat their same old lines, it's not fooling anyone, not winning them any new business, and it's certainly not going to ameliorate the situation. Basically I translate it as "oh yes, saying we get it, but basically tough luck anyway because we honestly couldn't care less... bye" A great way to rebuild, or should that be build back better?

It's completely unacceptable that my 'lifetime' subscription was cancelled without a single word of notice. This isn't just poor customer service—it's a deceptive and disrespectful business practice. The company has completely destroyed the trust of its long-term customers. Given the growing number of one-star reviews and the valid criticisms across many platforms, it’s clear that their reputation is suffering. They created this situation, and it seems likely that this kind of business conduct will lead to them not lasting much longer.

I purchased a lifetime subscription to VPN Secure through a reputable deal site, expecting that "lifetime" meant what it said. After using the service for a while, I recently received an email stating that all lifetime accounts were being shut down due to a change in ownership. No meaningful compensation was offered, just a "special discounted" plan that essentially asks me to pay again for a service I already bought.

This is not how you treat customers. If the original deal was unsustainable, that’s a business issue—customers should not bear the cost of poor planning or mismanagement. Ownership changes do not void customer agreements. The fact that they chose to cancel all lifetime accounts instead of honoring prior commitments shows a complete lack of integrity and accountability.

This is especially frustrating because many people, like me, bought this deal in good faith. Now we’re being told that the deal just no longer exists, and our only option is to pay more.

Avoid this company if you care about long-term trust or keeping what you paid for. They’ve shown they can change the rules at any time and leave you with nothing.

I purchased a lifetime VPN and having taken my money they decided they would not honour what I had paid for (if they won’t honour that what else won’t they honour). The company is a complete scam operation and I, along with many customers have been betrayed. Avoid at all costs

I purchased a lifetime subscription from VPN Secure in good faith, only to discover they abruptly terminated all Lifetime accounts as of April 28, 2025. When I contacted them, they gave a prepared response saying the company was sold in 2023, and that the new owners only acquired the technology, domain, and customer database — but not the legal obligations, including Lifetime Deals.

They will probably respond to this review with the same explanation, claiming they generously gave users two extra years of access “out of goodwill” and that similar things happened when companies like MyHeritage acquired Geni.com.

But let’s be clear — these claims don’t hold up:
✅ If they acquired the customer database, used it to send marketing emails, and continued operating the service under the same brand, they inherited the value created by customers, including paid Lifetime accounts.
✅ Selectively inheriting only the profitable parts while discarding obligations is not only unethical but may violate consumer protection laws, depending on the jurisdiction.
✅ The comparison to other companies doing the same does not make it legal or fair — it just shows this practice unfortunately happens in the industry.

In short, they used our money to build the business, then invalidated the agreements when convenient. I strongly recommend avoiding VPN Secure if you care about fair treatment and honoring commitments.

Avoid this company!!
They have not honoured previous subscriptions so why will they honour future ones!!

They are extremely anti-consumer and will try everything to get you to pay more.

They cancelled our lifetime licenses. That's not how lifetime licenses work.

They claim to only have bought "assets", but cleary have kept the subscription costumers.

They also make contradicting claims to wiggle out of any responsibility. First they say the change is now because they just found out about the lifetime licenses. Then they claimed to have "graciously" allowed us for two more years. You can't have it both ways.

And to top it off, there is some marketing rep replying to all these reviews, saying dumb stuff to try to fix it.

The ONLY fix you can do, is to honor the lifetime licenses that were already sold or refund them.