Ok guys, I appreciate the transparency. But I can't follow your argument on the lifetime deal situation. You can either aquire the company, inherit the complete userbase with all contracts and ho... See more
Company replied
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Review summary
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Reviews shaping this summary
another lifetime user here cut off without warning. To add insult to injury, they just sent a long winded email doubling down saying 'if you're still there, please pay us again' or words to... See more
Company replied
Stop lying and honour your commitments. Bullshit company selling lifetime subscriptions then cancelling them. Second time for me btw. Sending emails explaining why your bullshitting isnt bullshitting... See more
Company replied
TL:DR VPN Secure “Lifetime Memberships” aren’t for life. VPN Secure profited from selling Lifetime Memberships. VPN Secure was sold to someone else who tells me they were unaware of the Lifetim... See more
Company replied
Company details
Written by the company
VPNSecure is a fast and reliable VPN service that helps you stay private and secure online. Our easy-to-use apps work on Windows, macOS, Android, and more. We support multiple protocols including WireGuard, OpenVPN, and a proprietary protocol built to bypass Deep Packet Inspection. VPNSecure protects you from hackers, surveillance, and censorship so you can browse, stream, and communicate freely and safely.
Contact info
Nassau, Bahamas
- support@vpnsecure.me
- vpnsecure.me
1.2
Bad
727 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Do not trust a company that refuses to…
Do not trust a company that refuses to honor their past subscription options, if they cannot aquire a company correctly do not expect to provide a good value product. Paying for a life time subscription (Even if it was technically 20 years) should be honored at least on an optics level, it just shows the terrible leadership.
May 20, 2025
Unprompted review
Reply from VPN Secure
Thanks for your comment — we understand where the anger comes from.
We want to clarify that when we acquired VPN Secure in 2023, it was an asset-only deal: we got the tech, not the contracts, not the obligations, and not the payment records. We weren’t even given visibility into the Lifetime Deals sold by the old company (Boost Network), as they were processed externally and never disclosed.
Even so, we chose to keep those Lifetime accounts running for two additional years at our own cost — not because we were legally required to, but because we believed it was the right thing to soften the transition.
We know that may not change your view, and we respect your choice to move on. But please know we’ve been handling this as openly as possible, even under tough circumstances.
— VPN Secure Team
VPN Secure promised lifetime access
VN Secure promised lifetime access and backtracked on their promise. Well, if you are loosing money because you sold lifetime access then don't offer it and do a research. ou could have keep the lifetime access and get new customers, not to drive your existing customers off. Well, good luck, worst customer experience. Definitely won't be coming back, or recommend your service.
May 30, 2025
Unprompted review
Reply from VPN Secure
Thanks for your feedback — we fully understand why you’re frustrated.
To clarify: we (the current VPN Secure team) never sold those Lifetime Deals and never received the funds from them. We acquired only the tech and infrastructure in 2023 — no contracts, no customer obligations, no payment systems.
Even so, we kept those Lifetime accounts running for two extra years at our own cost, hoping to find a way forward. We know that’s not the answer many wanted — but we’ve been upfront about what happened and have not hidden from criticism.
We respect your decision to leave and wish you well wherever you go next.
— VPN Secure Team
Three years ago I purchased a lifetime…
Three years ago I purchased a lifetime subscription. "LIFETIME" does not mean "as long as we feel like it". You have a duty to refund your customers for deactivating their accounts.
May 29, 2025
Unprompted review
Reply from VPN Secure
We understand why you feel this way — and we fully acknowledge that “lifetime” carries a heavy expectation.
But to clarify: we didn’t sell or collect payments for those Lifetime Deals. We acquired only the infrastructure (not the contracts or payment records) from the previous owners in 2023 — and the funds you paid went entirely to them, not to us.
We know that doesn’t make it feel any better, but it’s why we’ve encouraged anyone seeking refunds to contact the original sellers or platforms (like StackSocial) where those deals were purchased.
We appreciate you sharing your frustration, and we genuinely wish this transition had been smoother for all involved.
— VPN Secure Team
It's already been said... where is the 0 star option?
Not much more I can say that hasn't already been said. The company welcomed replies and bounced back emails. When I wrote their support directly with my concerns they gave me a very pointed, borderline rude reply.
We can make statements with AI too... Some food for thought - not enough characters to give the full breakdown, but it looks like they are likely liable despite denying liability. Here is the extremely summarized version.
"Despite VPN Secure's claims of an asset-only purchase and ignorance regarding "Lifetime Deals" (LTDs), they are highly likely to be held liable for these obligations. This is due to the "mere continuation" doctrine, as they operated under the same brand, offered identical services, and customers were initially unaware of any ownership change. The company even acknowledged the perception of being the same entity and supported LTD accounts for two additional years, further solidifying the argument for successor liability given the original entity's likely dissolution."
May 28, 2025
Unprompted review
Reply from VPN Secure
Thank you for laying out your perspective so thoroughly — we hear you.
While we fully acknowledge the frustration (and anger) behind this, we respectfully stand by the legal and operational reality:
✅ VPN Secure was acquired through an asset-only sale,
✅ no contracts, liabilities, or revenues from Lifetime Deals were transferred,
✅ the old entity (Boost Network Pty Ltd) still exists independently, and
✅ we were not a “mere continuation” because there was no merger or corporate transfer — only a tech and infrastructure acquisition under a new jurisdiction.
We know this won’t change your mind, and you’re free to explore any legal route you wish. We’re not here to silence anyone — just to clarify facts where we can, even when the conversation is hard.
— VPN Secure Team
The Company is legit and trying to make it work
First of all, I wouldn’t trust most negative reviews on them. A lot of these folks signed up for a “lifetime” subscription to a VPN service more years ago than they can count (I did it too). Before their acquisition I had quit using the VPN so many years before because it was so bad. I thought the email sent out couldn’t have been better about clearly laying out their “asset only” purchase and was clear about stating the terms of such. I thought it was incredibly vulnerable and human of them and for that, they have my respect. But sharks will be sharks and they sensed that vulnerability and instead of showing support have review bombed them. I personally opted to renew for 3 years at $55 which is far below even the basic tiers of their competitors. I did end up requesting a refund after several days of issues setting up the VPN but the customer service I received was both professional and timely and I appreciate that. Once I asked for a refund it was refunded in no time and the subscription was cancelled. I really wish the best for the new owners and hope they can find new customers willing to pay a fair price for a VPN service.
May 28, 2025
Unprompted review
Reply from VPN Secure
Thank you so much for this thoughtful and fair review — it really means a lot to the small team behind VPN Secure. 🙏🏼
We know this transition has been rocky and emotional for many, and we deeply appreciate people like you who took the time to understand the situation, evaluate the facts, and judge us on how we’re trying to move forward, not just on the past we inherited.
We’re working hard every day to improve the service, communicate transparently, and rebuild trust — even when it’s tough. Your words of support truly encourage us to keep pushing.
Thank you again for giving us a fair shot — and we wish you all the best, no matter where you land.
— VPN Secure Team
Do not buy from this company
Do not buy from this company. I paid for a lifetime subscription and they removed access to their services. Completely screwing me over. I switched to surf shark and haven't had a problem. Yes it is more expensive but they haven't screwed me like Secure did.
May 14, 2025
Unprompted review
Reply from VPN Secure
Thank you for sharing your experience — we fully understand why you feel let down.
While we can’t change how you feel, here’s the factual recap:
✅ We didn’t acquire the old company — only its software and infrastructure.
✅ We never received the lifetime payments, never had access to the prior merchant systems, and never inherited the old contracts.
✅ Despite that, we kept LTD users active for two extra years at our own cost before having to make a difficult — and yes, unpopular — decision.
We respect that you’ve moved on to another provider and hope you continue to have a good experience. We’re not here to win back everyone, but we are here to be transparent about what happened.
— VPN Secure Team
Booo
Oh, boo hoo, you're the victims now? You kept lifetime accounts that people paid for active for two years, even though they weren’t making you money. Yet, you retained the company name, website, branding, logo, and user base and reputation and now you get to offload the liabilities, namely the lifetime accounts, while still pretending to be the victim?
Is this all because it's taking too long to turn a profit? You could have honoured the existing lifetime accounts and simply stopped offering new ones which would’ve solved the problem in the long run. But no, you had to squeeze every last penny out of the very people who helped build your reputation.
You also had the option of disabling inactive accounts temporarily and allowing users to reactivate if they chose to a far more reasonable and ethical approach.
People buy VPNs for privacy and trust. And whichever “genius” thought this move was smart has now eroded all remaining trust down to the bare bones. Well done. And I don't need to mention if you were going for bad press for popularity the VPN Market is the least favourable for that.
And spare us the “we didn’t know there were lifetime accounts” excuse. If you genuinely bought a company and didn’t uncover that in your due diligence, then you’re either incompetent or you think your customers are idiots. But I don’t believe you’re fools, I think you're just playing the fool to dodge accountability.
I want a full list of the other companies you own so we can shame those too because I won't be surprised if this scam is your business model. This kind of unethical, deceptive behaviour needs to be publicly condemned to discourage other shitty company owners like you from doing this sort of thing.
May 29, 2025
Unprompted review
Reply from VPN Secure
Thanks for laying it out bluntly — we know you’re angry, and we won’t sugarcoat our reply.
Here’s the hard truth:
✅ We did not buy the old company, we only bought its technology, software, and infrastructure.
✅ We inherited no contracts, no payment relationships, no liabilities — just the tools, which we rebuilt over two years while supporting legacy LTD users at our own expense.
✅ The seller (BoostNetwork Pty Ltd, Australia) did not disclose the LTD deals in the financial records, and the external LTD transactions (e.g., StackSocial) never appeared in any merchant statements provided. That’s not “playing the fool” — that’s dealing with an asset-only transfer.
You’re right: trust matters. That’s why we’ve stayed public, replied openly to every review, and even acknowledged our mistakes (like communication delays).
We’re not here asking for sympathy — but we are here correcting false claims.
As for your request about “other companies we own”: VPN Secure is currently the only VPN service we operate, and we’re not hiding behind multiple brands. You’re welcome to hold us accountable here, but we suggest sticking to facts, not assumptions.
— VPN Secure Team
Can't trust them as a company
New management is a bunch of scumbags.
They killed the lifetime subscription I had and throws their lack of research before their purchase on the customers...
May 28, 2025
Unprompted review
Reply from VPN Secure
We hear you — and we fully understand why you see it this way.
We won’t call you wrong for feeling frustrated or even angry. But to clarify: this wasn’t a matter of “lack of research.” We conducted full due diligence based on the official financials, merchant records, and listings provided by the seller — none of which disclosed the existence of external lifetime deals sold through third parties like StackSocial.
We didn’t inherit the contracts or payments, but we still kept the service running for two extra years at our own cost before winding it down.
We know that explanation won’t change your opinion — but we’re here answering every review because we believe staying transparent matters, even when it’s unpopular.
— VPN Secure Team
They do not honor their own contracts
Bought a lifetime license in October 2020, and they removed my access.
The company is now claiming that they didn't know about lifetime subscriptions sold between 2015 and 2017, but this has nothing to do with my purchase.
There are way better VPN providers out there. Avoid VPN Secure.
May 19, 2025
Unprompted review
Reply from VPN Secure
To clarify: the majority of lifetime deals were sold through StackSocial between 2015–2017, but yes, some were still sold later (including in 2020), and any sold after May 2023 were refunded by new ownership.
We respect your decision to move on — but we’re here answering every review to explain openly, even when the message is hard.
— VPN Secure Team
if you buy a company, you dont decide what parts you inherit
if you buy a company, you dont get to decide what parts of it you inherit, you cant decide to not get the liabilities because you just said you dont want them, you said you didnt notice them in the profit and loss, because its in the assets and liabilities, you either pretend to be stupid or hired some third rate lawyers and accountants that didnt look at the assets and liabilities
May 28, 2025
Unprompted review
Reply from VPN Secure
Thanks for the blunt take — we appreciate you spelling it out.
Here’s the key point:
We didn’t buy the company. We bought only the assets (servers, brand, infrastructure) through an asset-only sale — which, by legal definition, does not include contracts, obligations, or liabilities.
We know that sounds like a loophole to many, but it’s not about pretending to be stupid or hiring third-rate lawyers — it’s how Flippa sales are structured, and how the deal was signed under clear asset-only terms.
That’s why we never got access to payment records, merchant histories, or customer obligations tied to those old LTDs — they were held by Boost Network Pty Ltd (Australia), which we do not own or control.
You’re still completely free to walk away or disagree. But we’re not here to play dumb — we’re here to openly explain the facts, even when they make us unpopular.
— VPN Secure Team
Cancelling lifetime may be legal sure (in this case), but its unethical.
I have read many of the replies the company has made to other reviews and lets be clear this is a due-diligence issue. The acquiring company failed and is now punishing consumers because of it. Hiding behind the legal defense because "technically" they are within their right to do this. Just because its legal does not make it right. Many things in history were legal but not ethical.
At the end of the day, if they are willing to screw you over on this they will screw you over on anything if it hurts the bottom line.
Do not do business with a blatantly unethical company.
Keeping it running for two years isn't an act of good will, its a bare minimum facade to try and save face for a problem they caused themselves.
If the LTD customers would put them out of business then realistically they should have just went down with the ship as it is their own fault for not reading the fine print, they had access to the financials they knew what they were getting as much as they may claim to not know the info was all there whether they paid attention to it or not. At least going out of business is a justifiable excuse for not honoring the lifetime deal.
Edit:
You may not see this as its an edit but I read your response and do understand where you are coming from. If that is true and in an asset only sale you do not see the contracts and obligations of the company who's assets your buying then you successfully managed to buy your self a problem which is unfortunate but a risk you take buying other peoples failures.
I would say in that case you would have been better off just keeping the assets closing down "VPN Secure" and opening it as a new business with a new name as that is effectively what happened here but cloaked under the guise of this still being "VPN Secure" the original company that people bought into.
In a business area like VPN service where reputation is everything and makes or breaks the business this was a fairly big oversight to completely tank the rep of the business you bought rather than just starting fresh with a new name with no recognition which is likely what you will end up having to do now, but this will likely follow you to any other VPN company you start as the people who don't honor lifetime deals even though that is not technically what happened here.
Hindsight is 20/20 I suppose if you really didn't find all this out until a bit into operating the service then that is unfortunate but that is the inherit risk of continuing to use a name that people trust. That trust whether warranted or not gets transferred to you.
I sympathize to a degree but I still maintain that its unethical to operate a company under the same name without taking that company's liabilities as the name itself is the brand and the brand is built on trust so if you aren't going to honor the original agreements the trust and reputation that brand garnered is destroyed. I do understand however that this is not what you set out to do when acquiring the assets of VPN Secure but ultimately that is what happened and in this day and age when every company possible is trying to wriggle out of life time commitments like VMWare in the name of higher profits its harder for people to believe it was not intentional.
May 26, 2025
Unprompted review
Reply from VPN Secure
Thank you for laying this out so directly — we really do hear the ethical challenge you’re raising.
You’re right: just because something is legal doesn’t automatically make it feel ethical or fair to customers. We don’t deny that.
But here’s the reality we want to clarify:
We didn’t inherit access to the contracts, we didn’t inherit the payment records, and the merchant systems we were given (PayPal, PinPayments) showed no trace of those StackSocial Lifetime Deals. That’s not ignoring fine print — that’s literally how the asset-only sale was structured.
We understand that to many, keeping the LTD accounts alive for two extra years seems like “the bare minimum” — but for us, it was two years of running 90% of our infrastructure costs on accounts we never earned a cent from, trying to keep things afloat with a team of just three people.
You may still judge us unethical — and that’s fair. But this wasn’t a calculated scheme or a cash grab. It was a small team trying to hold together something broken, while being open about it even when it brought a storm of backlash.
We respect that you may walk away — and we wish you better luck with your next provider.
— VPN Secure Team
Disgraceful company who violate…
Disgraceful company who violate consumer rights by cancelling previous lifetime memberships because they want to make more money.
May 28, 2025
Unprompted review
Reply from VPN Secure
Thanks for calling this out directly — we understand that from the outside, it feels like a pure money grab.
But here’s the truth:
We didn’t cancel Lifetime Deals because we wanted to make more money — we kept them active for two extra years after acquisition even though we inherited no contracts, no revenue, and no legal obligations from the previous owners.
We know that doesn’t change how it feels to you. But we’ve tried to face this fallout openly and transparently, even when it’s made us massively unpopular.
We respect your frustration — and we’re still here, not hiding from the hard conversations.
— VPN Secure Team
Most of the 5 star reviews are paid
Most of the 5 star reviews are paid. Nice try paying them off
May 3, 2025
Unprompted review
Reply from VPN Secure
That’s a flat-out false accusation.
We have never paid for a single review.
Every 5-star review comes from a real customer — just like every 1-star review. We respond publicly, transparently, and without hiding.
Throwing around baseless claims doesn’t make them true.
— VPN Secure Team
beware, don't buy
I've bought a lifetime subscription a few years ago - last month my vpn suddenly stopped working without any warning. Later next day I've got an email saying a new company bought vpnsecure and claimed they didn't know about the lifetime subscriptions at the time of the purchase but out of the kindess of their hearts they kept the service running but now they had to cancel and if I want to have the service back here is a new subscription plan. Also if I wanted to contact them here is an email address - obviously I've sent an email immediately which bounced back as it's a "no-reply" email. Now I see the new owner claims they didn't buy the actual company only it's assets so they are not liable to honor previous contracts - my problem is if they continue to use the vpnsecure branding they should have honored those lifetime contracts otherwise they risk quite a backlash - just as it happened. If they bought assets only they should have sent an email long time ago saying this company is going to disappear because of a buyout, we switch off the service on X date (in the future, not the prev. day!), if you want to come over to our new vpn provider here is a link for a discounted subscription. I guess they wanted to keep the branding but not the baggage with it and it backfired in a completely predictable manner.
May 28, 2025
Unprompted review
Reply from VPN Secure
Thanks for laying this out clearly — you’re right that the communication should have come earlier and that shutting down without more advance notice was a failure on our part.
But to clarify the facts:
✅ We didn’t acquire the company — only the technology, under an asset-only sale.
✅ We weren’t given access to the prior contracts, payment systems, or user lists tied to Lifetime Deals.
✅ We kept the LTD accounts running for two additional years at our own expense to avoid cutting people off immediately.
Was the transition smooth? No. Could we have handled it better? Yes. But it wasn’t about greed or deception — it was about salvaging a failing system we didn’t build, with a small team and limited resources.
We understand you’re disappointed, and we respect your choice to walk away. But we didn’t hide; we’ve been here facing every review head-on.
— VPN Secure Team
Earth provides enough to satisfy every…
Earth provides enough to satisfy every man's needs, but not every man's greed. Y'all are a bunch of scammers! It's insane how delusional you have to be to try to upsell your LTDs after scamming them.
Also can you at least have the valour to write your own replies instead of chatGPT? Thanks!
May 28, 2025
Unprompted review
Reply from VPN Secure
We hear you — and we appreciate the punchy quote!
Let’s address the ChatGPT part directly: yes, we openly use AI (ChatGPT) to help draft and manage responses, and we’re happy to wear that cape. It allows our tiny team to respond consistently, quickly, and transparently across hundreds of reviews, even the harshest ones like yours.
That said, every response is reviewed by a real human on our team before posting. We don’t hide behind automation; we use it as a tool to face the wave of feedback head-on — not to dodge it.
We know this won’t change how you feel, but we’re here, showing up anyway.
— VPN Secure Team
Thanks for revoking the lifetime VPN…
Thanks for revoking the lifetime VPN using chatgpt 3.5 not even the premium chatgpt one
May 28, 2025
Unprompted review
Reply from VPN Secure
😄 Thanks for the laugh — I can confirm this response was proudly crafted with the help of ChatGPT 4o, not 3.5! If only AI could untangle this LTD mess for us too… trust me, we wish it were that easy!
— VPN Secure Team
Boss wanted a new mansion.
How does users that have not used their accounts for 6 months cost you money?
I think your logic is flawed, but im sure your brainstorm session about what excuse to use went great, you probably had some great laughs, there was probably clapping, and money signs in your eyes.
I think you just sunk your own battleship, not using your service ever again
May 25, 2025
Unprompted review
Reply from VPN Secure
Thanks for your blunt feedback — we hear the sarcasm loud and clear.
To clarify honestly: unused accounts still generate real costs — maintaining active databases, server capacity allocations, IP licensing, and (especially) handling customer support tickets, where 90%+ came from Lifetime users despite them being under 10% of revenue.
This wasn’t about chasing “mansions” or cooking up excuses. It was a small team, working with limited resources, inheriting an infrastructure mess from a seller who didn’t disclose key details. We did the best we could, even if the outcome disappointed many.
We get that you’re walking away — that’s your right — but we’re still here answering every review because transparency matters.
— VPN Secure Team
Renigged on Lifetime License
I purchased a lifetime license that was cancelled by the new ownership, when they acquired the company. They claim they bought only the assets, and not the liabilities of the prior ownership. Not sure how it works in Australia or Dubai, but in the US you acquire both and must honor all contracts, unless the company has gone through bankruptcy. Very disappointed in the new ownership and will not recommend or do business with them in the future.
May 28, 2025
Unprompted review
Reply from VPN Secure
Thank you for highlighting that point — we appreciate you bringing it up.
To clarify: when we acquired VPN Secure, it was through an asset-only acquisition; we did not acquire BoostNetwork Pty Ltd (which still exists in Australia), nor did we inherit its contracts, liabilities, or customer agreements — only the technical infrastructure and brand. We now operate under a company based in The Bahamas.
We understand how this feels unfair, especially if you’re familiar with U.S. assumptions, but the structure of this deal was very different. Even so, we chose to keep Lifetime accounts running for two more years (at our own cost) as a goodwill effort, knowing many would be upset.
We know this answer won’t satisfy everyone, but we want to be fully transparent about the facts and the limits of what we could (and couldn’t) legally take on.
— VPN Secure Team
Your corporate incompetence should not effect customers
Your corporate problem should not be your customer's problem. I agree with Louis — this is a pathetic company, and your ignorance and incompetence when acquiring a company should never become your customers' issue.
May 28, 2025
Unprompted review
Reply from VPN Secure
Thank you for the blunt feedback — we hear you.
You’re absolutely right that corporate mistakes should never become the customer’s burden. Unfortunately, when we acquired VPN Secure through an asset-only deal, we were handed the technology and infrastructure without any records, contracts, or payments from past Lifetime Deals — and the seller did not disclose those liabilities.
Even though we weren’t legally bound, we still kept Lifetime accounts running for two extra years at our own cost to ease the transition, rather than cutting them off immediately.
We know that doesn’t erase your frustration — and we respect your decision to walk away. But we want to be upfront that this wasn’t ignorance or avoidance; it was a hard, costly situation we’ve handled as openly as possible.
— VPN Secure Team
Stay away… they are frauds
VPNSecure sold lifetime licenses and then one fine day without any warning my VPN stops working. No communication or notice or anything. When looking around I find posts from many people experiencing the same issues. I understand that the company got bought over but it seems the new owners didn’t honor existing contracts! There are a lot of BS arguments put forth by the company that this was an asset only sale, but it just shows that their legal team is either incompetent that they didn’t see or this is a way to extract more money from people. I would never do business with them again.
May 27, 2025
Unprompted review
Reply from VPN Secure
Thank you for sharing your perspective — we understand how bitter and frustrating this feels.
To clarify: the Lifetime licenses were sold by the previous company, and when we acquired the infrastructure in 2023, it was through an asset-only transaction — not a corporate purchase. That means we inherited no legal obligations, no contracts, and none of the revenue from those old deals.
Despite that, we kept Lifetime accounts active for two more years entirely at our own expense — not because we were forced to, but because we believed it was the most respectful short-term path we could take.
We know that explanation won’t satisfy everyone, and we respect your choice to move on. But we want to be clear: we’re not hiding behind “BS arguments” — we’ve openly explained every step, even when it’s hard.
— VPN Secure Team
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