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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and friendly demeanor, often highlighting specific individuals for going above and beyond. The service provided is frequently described as fantastic, with many appreciating the smooth and easy process, quick delivery, and excellent aftercare. People also commend the company for its great value and good communication, making their interactions pleasant and stress-free. However, some customers were not happy with the product quality, mentioning issues like defective items, cheap materials, or incorrect parts being dispatched. A few other people also felt that the customer service was lacking in certain instances, citing problems with returns, short shelf-life materials, or receiving used products instead of new ones.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional assistance provided by... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being... See more

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction, highlighting good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and prompt... See more

Order

Customers had positive experiences with order. Many reviewers praised the smooth and stress-free ordering... See more

Based on these reviews

Rated 5 out of 5 stars

VSDent have been fantastic in helping us buy a new Air Flow machine and offered us a free trial to allow us to try the equipment before buying. The experience from start to finish has been first class... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with VSDent for some time now. Ever since I have needed any items for our Woodpecker Hygiene Centres, I have only ever contacted VSDent. Cannot fault them! Sejal has been excellent... See more

Company replied

Rated 5 out of 5 stars

I just wanted so say a big thank you to Sejal and Manali in customer services and also Danny and Matthew for technical support with my X-ray sensor. I am really very grateful to have received my n... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service – Thank You Manali! I had such a great experience – Manali was absolutely brilliant throughout the whole process, really helpful, friendly, and kept me in the loop every step o... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering issue resolved

After an issue with our initial order, Manali was extremely helpful in sorting the problem out and ensuring we got it next day. Thank you!

April 23, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great Service by Danny who helped us in…

Great Service by Danny who helped us in purchasing an implant motor.
Thank you for all your help 🙂

April 23, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Bogdan, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

I had a great experience with VSDent

I had a great experience with VSDent. The team was professional, responsive, and very helpful throughout the process.

A special thank you to Manali from the sales team for the excellent support and clear communication. Highly recommend!

April 22, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Eric, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

I wanted to take a moment to share some…


I wanted to take a moment to share some positive feedback regarding a recent experience with this company, particularly the exceptional service provided by Danny.

We encountered an issue with a lost dental stock order, which understandably could have caused significant disruption. However, Danny handled the situation with professionalism, efficiency, and genuine care from start to finish. He responded promptly, kept us fully informed throughout the process, and took clear ownership of resolving the issue quickly.

What stood out most was his calm and proactive approach. Rather than simply addressing the problem, he ensured that we felt supported and reassured at every step. Thanks to his efforts, what could have been a stressful situation was resolved smoothly and with minimal inconvenience.

This level of customer service does not go unnoticed, and it reflects very positively on your company as a whole. Danny is a real credit to your team.

Please pass on my thanks and appreciation to him.

Kind regards,
Lakhvinder Singh

April 17, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Lakhvinder, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

A very quick repair service provided by…

A very quick repair service provided by our accounts manager Sejal. She is always very helpful when calling.

April 16, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent company good prices and…

Excellent company good prices and customer services

April 16, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you very much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team and products. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Very quick delivery

April 2, 2026
VSDent logo

Reply from VSDent

Hi Mateo, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent support

Great service and customer service, especially Manali who helped me to choose new products for the dental practice

April 2, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Manali

Manali placed our order with ease and granted us a discount, the order was delivered very quickly with no issues.

March 30, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi team, Highgate Dental Practice, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Happy customer

I've bought a few tings from VSDent (sensors, files, even a scanner). I've always been very pleased with the service and aftercare. Feels like they really value our custom, much more than the big names.

April 1, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Miles, Thank you very much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

I’ve had a great experience with Danny

I’ve had a great experience with Danny. He has been incredibly helpful in assisting me with ordering ialways making the process smooth and stress-free. He’s reliable, patient, and goes out of his way to make sure everything is correct and arrives on time. I really appreciate his support and would highly recommend him to anyone who needs help with orders or coordination.--
karisma M20 dental

April 1, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Karisma, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

From abroad

Costumer from abroad for more than 4 years. This time Danny fulfilled all the needs to deliver my O-Light II during my stay in London. Many thanks

March 27, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Gil, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Incredibly helpful and efficient

Danny was incredibly helpful and efficient, particularly given the short notice from our side. He responded quickly, kept everything on track, and made the whole experience seamless. Would definitely recommend.

March 30, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi team, Rosslyn Dental, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Wonderful Customer service

I had a great experience with Vsdent and wanted to highlight their excellent customer service. From the very beginning, the process of ordering a trial machine was smooth and well-managed, and the transition to the new APA Airflow machine was handled efficiently.

A special thank you to Manali for her outstanding support throughout the entire journey. She was always responsive, helpful, and professional, ensuring that every step was clear and stress-free. Her dedication and effort truly made a difference, and I really appreciate the time and care she put into assisting me.

Overall, I’m very satisfied with both the service and the product, and I would highly recommend Vsdent to others.

March 30, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi team, Lowe House Dental, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great support and team

Great service
always supportive. Danny was really helpful and ensured I received my order as quickly as possible. That was a great support. Thank you
we truly appreciate it.

March 25, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent service and support

I recently had the pleasure of meeting the VSDent team at the BDIA Dental Showcase and placing an order for an ultrasonic scaler. The entire experience was seamless and highly professional from start to finish.

I would particularly like to thank Sejal Kotak for her outstanding support. She was approachable, knowledgeable, and ensured that everything was handled efficiently, including clear communication, prompt follow-up, and a smooth ordering process.

Overall, a very positive experience, I would not hesitate to recommend VSDent and look forward to working with them again in the future.

March 19, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Polina, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service we recieve from sejal she is always on hand to help

March 12, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Kate, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

VS dent are the new providers I have come to really value

VS dent has proven to be a professional and well run business with great people that look after me over the last years. I have come to appreciate the great value and good service they provide.

Thank you Jamsheed and Sejal in particular .

March 14, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Vimal, Thank you very much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. We’re always here to help with anything you need. Warm regards.

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