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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and friendly demeanor, often highlighting specific individuals for going above and beyond. The service provided is frequently described as fantastic, with many appreciating the smooth and easy process, quick delivery, and excellent aftercare. People also commend the company for its great value and good communication, making their interactions pleasant and stress-free. However, some customers were not happy with the product quality, mentioning issues like defective items, cheap materials, or incorrect parts being dispatched. A few other people also felt that the customer service was lacking in certain instances, citing problems with returns, short shelf-life materials, or receiving used products instead of new ones.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional assistance provided by... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being... See more

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction, highlighting good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and prompt... See more

Order

Customers had positive experiences with order. Many reviewers praised the smooth and stress-free ordering... See more

Based on these reviews

Rated 5 out of 5 stars

VSDent have been fantastic in helping us buy a new Air Flow machine and offered us a free trial to allow us to try the equipment before buying. The experience from start to finish has been first class... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with VSDent for some time now. Ever since I have needed any items for our Woodpecker Hygiene Centres, I have only ever contacted VSDent. Cannot fault them! Sejal has been excellent... See more

Company replied

Rated 5 out of 5 stars

I just wanted so say a big thank you to Sejal and Manali in customer services and also Danny and Matthew for technical support with my X-ray sensor. I am really very grateful to have received my n... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service – Thank You Manali! I had such a great experience – Manali was absolutely brilliant throughout the whole process, really helpful, friendly, and kept me in the loop every step o... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service from Manali

great service from Manali, excellent product

February 3, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Peter, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

The staff are very helpful and…

The staff are very helpful and efficient, especially Danny who is our account rep. He is always prompt and provides quality customer service.

February 3, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Nevelson, Thank you so much for your review. We truly appreciate your kind words about Danny's support. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

Great service from Danny

Great service from Danny, he went above and beyond with the order and after-sales service. Highly recommend! 5*

February 2, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi AM, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Danny provided an excellent dental…

Danny provided an excellent dental handpiece service. communication was clear throughout, Very reliable and professional — highly recommended. danny

January 28, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Laxmi, Thank you so much for your review. We truly appreciate your kind words about Danny's support, and we are delighted to hear that you were happy with our service. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

I recently contacted VSDent customer…

I recently contacted VSDent customer service to ask about one of the dental equipment products they sell, although I was not sure whether the practice bought it from the company. Manali in the customer service team was incredibly helpful, responded quickly to my inquiry, and connected me with Mathew, who explained everything in detail—many thanks to everyone at VSDent.

January 22, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Mr. Mahmoud, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Manali's and Matthew's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Have used this company for many years

Have used this company for many years. always get a first class service with quick delivery. Manila has always been very informative and helpful.
Vicki

January 28, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Vicki, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Recently we have placed an order with…

Recently we have placed an order with Danny at VSDent amazing service. Danny is very helpful.

January 26, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Harpreet, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

5 stars for Danny

Danny at VS Dent is always very helpful, polite, keeps you well informed and is a pleasure to deal with

January 28, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Lynn, Thank you so much for your review. We truly appreciate your kind words about Danny's support, and we are delighted to hear that you were happy with our service. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

all is good

royal mail emailed the arrival time of 7-30 pm, it arriv
ed one day later apart from that all is good thankyou

January 2, 2026
VSDent logo

Reply from VSDent

Hi Denis, Thank you so much for taking the time to share your feedback. We’re always here to help with anything you need in future. Warm regards.

Rated 2 out of 5 stars

No instructions

No instructions, one of the bottles appeared to have been opened.
No replies from them using the email provided.
Used it based on guesswork in mixing it up and holding at the moment.
But a shocking service.

January 2, 2026
VSDent logo

Reply from VSDent

Hi Ian, Thank you for bringing this matter to our attention and for sharing your order details. We will check this with our team and contact you shortly to resolve this as soon as possible. We take this feedback seriously and will ensure it is addressed promptly. We’re always here to help with anything you need. Warm regards.

Rated 4 out of 5 stars

Wrong time to order.

Wrong time of year to order as mail gets held up and weather is not helpful during the festive period. The 24/48hr delivery time went out the window. Package arrived damp, tape open and moisture inside the box. Contents ok. Tried one glove and fits fine. Suggest a stronger tape for sealing the box.

January 2, 2026
VSDent logo

Reply from VSDent

Hi Andrew, Thank you for taking the time to share your experience! We appreciate your understanding regarding festive-season delivery delays and are glad to hear the gloves arrived in good condition and fit well. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Good product.

Good product. The resin works well. Used with curing light and my veneer is back on super-firmly , hopefully permanently.

January 2, 2026
VSDent logo

Reply from VSDent

Hi Martin, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Received the order quickly after…

Received the order quickly after placing.

December 1, 2025
VSDent logo

Reply from VSDent

Hi MKK, Thank you for taking the time to share your experience! We're delighted to hear that you had a good delivery experience with us. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great experience

I had an outstanding experience thanks to Sejal’s exceptional customer service. From the moment she assisted me, she went above and beyond to ensure everything was taken care of with genuine care and professionalism. Sejal was patient, attentive, and truly made me feel valued as a customer. Her warm attitude and dedication turned what could have been a routine interaction into something genuinely pleasant.

Thank you, Sejal, for your fantastic service—you’re an asset to your team!

November 28, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi David, Thank you so much for your review. We truly appreciate your kind words about Sejal's support. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

Manali was very helpful and replied…

Manali was very helpful and replied very promptly with any queries I had.

November 13, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Chelsea, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Bought some instruments from VSDent

Bought some instruments from VSDent. Good price, great quality and delivered in good time. Would definitively use again and recommend to others.

November 11, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi there, Thank you so much for your review. We are delighted to hear you were happy with the quality, pricing, and delivery of your instruments. We truly appreciate your support! We look forward to serving you again in future. Warm regards.

Rated 5 out of 5 stars

Dental cement

Good product good company

November 3, 2025
VSDent logo

Reply from VSDent

Hi Heather, Thank you so much for taking the time to share your feedback. We look forward to serving you again in the future. Warm regards.

Rated 5 out of 5 stars

Sejal was amazing

Sejal was amazing! Excellent customer service and very friendly. Thank you!

October 30, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Yalda, Thank you so much for your review. We truly appreciate your kind words about Sejal's support. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

Had a great experience with VS Dent

Had a great experience with VS Dent! Jenny was extremely helpful, professional, and friendly throughout. She made the whole process smooth and easy. Excellent customer service highly recommend

October 28, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Mehak, Thank you so much for your review. We truly appreciate your kind words about Jenny's support. We look forward to supporting you again in the future. Warm regards.

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