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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and friendly demeanor, often highlighting specific individuals for going above and beyond. The service provided is frequently described as fantastic, with many appreciating the smooth and easy process, quick delivery, and excellent aftercare. People also commend the company for its great value and good communication, making their interactions pleasant and stress-free. However, some customers were not happy with the product quality, mentioning issues like defective items, cheap materials, or incorrect parts being dispatched. A few other people also felt that the customer service was lacking in certain instances, citing problems with returns, short shelf-life materials, or receiving used products instead of new ones.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional assistance provided by... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being... See more

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction, highlighting good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and prompt... See more

Order

Customers had positive experiences with order. Many reviewers praised the smooth and stress-free ordering... See more

Based on these reviews

Rated 5 out of 5 stars

VSDent have been fantastic in helping us buy a new Air Flow machine and offered us a free trial to allow us to try the equipment before buying. The experience from start to finish has been first class... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with VSDent for some time now. Ever since I have needed any items for our Woodpecker Hygiene Centres, I have only ever contacted VSDent. Cannot fault them! Sejal has been excellent... See more

Company replied

Rated 5 out of 5 stars

I just wanted so say a big thank you to Sejal and Manali in customer services and also Danny and Matthew for technical support with my X-ray sensor. I am really very grateful to have received my n... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service – Thank You Manali! I had such a great experience – Manali was absolutely brilliant throughout the whole process, really helpful, friendly, and kept me in the loop every step o... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manali was very helpful

Manali was very helpful , the service was quick and efficient no hassle at all - Will use again

March 12, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi team, High Street Dental, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great service handled professional and…

Great service handled professional and quickly by Manali, what a great team member. Thank you

March 12, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Ryan, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

I would highly recomend the company

I would highly recomend the company. They are always on top of everything and looking after theirs customers. Sejal and Danny are amazing. Thank you for a great service!

March 11, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Natalia, Thank you for taking time to share your experience! We're delighted to hear that you had a good experience with our customer service team. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Sejal is always very helpful and tries…

Sejal is always very helpful and tries her best.

March 10, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi team, Avonsmiles Dental Practice, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Fi-P and Fi-G

Excellent customer support from Sejal. I was kept well informed about my order while it was on backorder, and the communication throughout was clear and helpful. The order was dispatched promptly and delivered on time as promised. Really appreciate the great service!

March 10, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Piotr, Thank you for taking time to share your experience! We're delighted to hear that you had a good experience with our products along with the support of Sejal. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Thank you to my relationship manager

Thank you to my relationship manager, Jenish, for contacting me today and for her continued support.
Every time I have ordered from VSDent, the process has been very easy and ordered goods have been delivered very quickly.
Thank you.

March 9, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Ian Robertson, Thank you for your review! We’re delighted to hear about your positive experience and Jenish's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent service from Danny as always

Excellent service from Danny as always, super helpful and great customer service. Thanks again. Eagle House Dental

March 5, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Team Eagle House Dental! We are delighted to hear about your positive experience and Danny's support. We are always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Lovely company

Lovely company, great dental products.

They have always been helpful and supportive.

We had a recent interaction with Manali, she was great, helped us a lot and solved the problem we were having.

Thank you

March 6, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Team Pearl Dental, Thank you for taking time to share your experience! We're delighted to hear that you had a good experience with our products along with the support of our customer service team. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Fantastic customer support with very fast response

I just wanted so say a big thank you to Sejal and Manali in customer services and also Danny and Matthew for technical support with my X-ray sensor. I am really very grateful to have received my new sensor so quickly and to have it up and running and also for the ongoing assistance with my old sensor.
VSDent are a pleasure to deal with!

March 6, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi James, Thank you very much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. It is great to know your new X-ray sensor is up and running smoothly. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great service from VSDent

Great service from VSDent , ordered lots of equipment. What didn't arrive was sorted quickly by Manali. Please with the service she gave when ordering.

March 4, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi A. Chaudhri, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent customer service

Manali was very good in resolving our issue with Apex locater. Prompt reply to query and issue got sorted fairly quickly.
Thanks for your service

March 4, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Imtiaz, Thank you for taking time to share your experience! We're delighted to hear that you had a good experience with us along with Manali's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I’ve been a customer for a while have have always been so happy with the quality and especially with the service provided by Sejal. Highly recommend, thank you Sejal for always being so kind and helpful

March 3, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Gledis, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great Company and Excellent Staff!

I have been dealing with VSDent for some time now. Ever since I have needed any items for our Woodpecker Hygiene Centres, I have only ever contacted VSDent. Cannot fault them! Sejal has been excellent, and always goes way beyond her duty. Dentistry is stressful as it is. Why make it harder on yourself? I make it easier by only dealing with Sejal and VSDent!

February 13, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Dr. Vithani, Thank you so much for your review. We truly appreciate your kind words about Sejal's support. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

I recently purchased Woodpecker…

I recently purchased Woodpecker obturating machines through VSDent. The customer service lady Sejal was very professional, courteous and diligent in following it up and promptly delivering the products.

February 12, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi R Pillai, Thank you for your review! We’re delighted to hear about your positive experience and Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Excellent

Excellent. Friendly and prompt service by Sejal. Keep up the good work.

February 19, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Irfan, Thank you so much for your review. We truly appreciate your kind words about Sejal's support. We look forward to supporting you again in the future. Warm regards.

Rated 4 out of 5 stars

Danny at VSDent is a fantastic customer…

Danny at VSDent is a fantastic customer service agent . Nothing he can't help with. Made our ordering easy especially helping us through our trial before we buy.

February 18, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Team Airedale Dental Practice, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great service.

February 3, 2026
VSDent logo

Reply from VSDent

Hi Ewelina, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Sejal is excellent.

Very professional work by sejal.
Always there to help and guide with the correct equipment. Highly recommend.

February 11, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Anitha, Thank you for taking time to share your experience! We're delighted to hear that you had a good experience with us along with Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

We had a great experience with VSDent

We had a great experience with VSDent, Danny was super helpful in securing our order and ensuring it was delivered on time, even if there were issues with RoyalMail.

February 4, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Westbury, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

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