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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its effectiveness in improving gut health and addressing various digestive issues. Many people have found it to be a life-changing solution, noting significant improvements in their conditions and overall well-being. The delivery service is frequently commended for its speed and efficiency, with products often arriving promptly and well-packaged, maintaining the required cold conditions. However, some customers experienced issues with their orders, including missing items, incorrect products, or delayed deliveries. A few people also reported problems with the packaging, noting that some products arrived damaged or not adequately chilled, raising concerns about the quality of the product upon arrival.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise its effectiveness, with some reporting... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many praise the quick and efficient... See more

Quality

Customers had positive experiences with product quality. Many reviewers found the probiotics to be effective,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the ease of ordering online and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more

Rated 5 out of 5 stars

This probiotic is absolutely amazing, is saving my life for the last year. I have ulcerative colitis plus food allergies it was severe hard life before starting my use. I was suffering with a cons... See more

Rated 5 out of 5 stars

Everyone suffers with digestive problems sometimes when eating different food on holidays abroad or even in certain restaurants here. A daily capsule of VSL3 stops any problems and is so easy to take... See more

Rated 5 out of 5 stars

I had been giving VSL#3 to my epileptic dog after a recommendation from his neurologist. He is on many drugs but still had multiple seizures every week and terrible stools. After a gut test confirm... See more


Company details

  1. Vitamin and Supplements Store

About VSL# UK

Written by the company

VSL# UK Specialises in high-quality, evidence-based probiotics trusted by healthcare professionals. VSL# Supplements deliver high-concentration's of diverse bacteria to where they're needed most - YOUR gut!

The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

699 reviews

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1-star

Replied to 4% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Have a phone number

Have a phone number
Wanted to change delivery address and the written request says someone will be in touch within three days by then it should have been delivered!
How frustrating

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

An error made good!

There was a mistake made by VSL#3 in sending the wrong product. They quickly turned things around to get the correct delivery to a different address at no extra charge. Thank you.

October 21, 2025
Rated 2 out of 5 stars

Very Disappointing.

Due date 17th monthly.
Arrived late pm 20th October 2025.
VSL Sachets supposed to remain COLD!
Supposed to remain at ambient temperature, out of the fridge for 24hrs ONLY !
If the monthly due date falls on a Friday, surely computer can be set to advise for the Thursday, then VSL sachets would not be left for best part of 4 days at the wrong temperature.
If I am paying 44.99 per month, I expect the best service and the VSL to be in top quality condition.

October 17, 2025

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