It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more
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About VSL# UK
Written by the company
The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.
Contact info
Building 1410, Arlington Business Park, Theale, Reading, RG74SA, Theale, United Kingdom
- customerservice.uk@nordicpharma.com
- vsl3.co.uk
Replied to 4% of negative reviews
Typically replies within 1 month
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Excellent service and product as…
Excellent service and product as always. Thank you.
VSL3 arrived on time and in good state
Helping my gut
Very fast delivery. These really seem to be helping my gut so I will stick with them.
Genuine product- arrived early
Arrived very promptly
Excellent with choice of cold chain delivery
I like your excellent service but I prefer cold chain delivery.
Have a phone number
Have a phone number
Wanted to change delivery address and the written request says someone will be in touch within three days by then it should have been delivered!
How frustrating
Capsules are great!
The capsules work really well for me. The website made it easy to order and delivery was quick.
It helps with the IBS
I've been using their product every day for a month now and it's incredible how much better I feel.
Delivery made over the weekend meaning…
Delivery made over the weekend meaning items in post for longer than necessary. Have reported this before.
Love the VSL probiotics
Love the VSL probiotics, they are a cut above the rest with a far superior product. Excellent service all round.
VSL3 is a fantastic product
VSL3 is a fantastic product. Would recommend to anyone with any intestinal or immune system problems.
An error made good!
There was a mistake made by VSL#3 in sending the wrong product. They quickly turned things around to get the correct delivery to a different address at no extra charge. Thank you.
Very Disappointing.
Due date 17th monthly.
Arrived late pm 20th October 2025.
VSL Sachets supposed to remain COLD!
Supposed to remain at ambient temperature, out of the fridge for 24hrs ONLY !
If the monthly due date falls on a Friday, surely computer can be set to advise for the Thursday, then VSL sachets would not be left for best part of 4 days at the wrong temperature.
If I am paying 44.99 per month, I expect the best service and the VSL to be in top quality condition.
The product arrived tepid not chilled …
The product arrived tepid not chilled as a result of the product not being wrapped around correctly
Thus fell far short of your normal standards
Great service
Product arrives prompt every month.
Product recommended by a medical professional.
I haven’t received the items
I haven’t received the items, despite paying for them and delivery
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