It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more
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About VSL# UK
Written by the company
The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.
Contact info
Building 1410, Arlington Business Park, Theale, Reading, RG74SA, Theale, United Kingdom
- customerservice.uk@nordicpharma.com
- vsl3.co.uk
Replied to 4% of negative reviews
Typically replies within 1 month
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Came packaged well with ice pack
Came packaged well with ice pack.. day 4 of using the 10pack order lets see how it goes… but so far so good.. I take 1 sachet per day every morning with water..
Packaging was excellent for the product…
Packaging was excellent for the product and was delivered quickly.
The product is great but
The product is great, but there is no pre warning about the next month delivery and therefore no option to delay if i haven't used as much as planned.
I was very surprised and disappointed…
I was very surprised and disappointed how the parcel was left in the Sun outside my house without letting me know when it is arriving I’m really disappointed. Yes it had some melted ice. I paid for the shipment but I would like a refund.
The only product that really helped.
The only product that really helped.
I suffer from IBS which might be caused by hypermobility syndrome, plus many intolerances.
VSL really helped my gut and the effects were seen quite soon.
I have tried so many expensive brands but none of them helped me.
A Poo or two a day to keep ill health at bay! 💩
I decided to put myself on this product prior to having significant surgery. Wow! I can honestly say that I haven’t poo’d so well in years. I actually believe that VSL#3 has helped the healing process as well as restoring a regular and healthy bowel function. I think everyone should take this! Thank you 😊💩
Prompt delivery well packaged
Very efficient company
Very efficient company, product arrived on time and was well packed.
Very good communication and I was able…
Very good communication and I was able to skip a month when I hadn’t managed to finish my supply.
The problem of a package going missing…
The problem of a package going missing in the post was solved quickly and efficiently and at no extra cost
to me . Thank you.
Wonderful service quality product
I feel much better since introducing…
I feel much better since introducing VSL Probiotics and prebiotic to my diet
I have VSL#3 quite often as it help me…
I have VSL#3 quite often as it help me resolve infections in my internal pouch. It is fantastic stuff and makes me feel great!
This is my 3rd purchase and I am not…
This is my 3rd purchase and I am not pleased. The packaging was very bad, it was in a packaging plastic bag the cooled pack is already warm and the product might not safe to take anymore. I took photos when I opened it. Before on my 1st and 2nd purchase I was amazed because the packaging was very good, it is in a cooler bag.
I am very disappointed!
Delivery and packaging of product…
Delivery and packaging of product excellent.
I have only just started taking the product.
I do find emptying the capsule and adding into a yoghurt for example is preferable for methan swallowing the capsule.
Which I have found difficult to swallow without sticking.
The cold pack it was supposed to be…
The cold pack it was supposed to be delivered in was room temperature inside. Not boxed up anymore either.
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