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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its effectiveness in improving gut health and addressing various digestive issues. Many people have found it to be a life-changing solution, noting significant improvements in their conditions and overall well-being. The delivery service is frequently commended for its speed and efficiency, with products often arriving promptly and well-packaged, maintaining the required cold conditions. However, some customers experienced issues with their orders, including missing items, incorrect products, or delayed deliveries. A few people also reported problems with the packaging, noting that some products arrived damaged or not adequately chilled, raising concerns about the quality of the product upon arrival.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise its effectiveness, with some reporting... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many praise the quick and efficient... See more

Quality

Customers had positive experiences with product quality. Many reviewers found the probiotics to be effective,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the ease of ordering online and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more

Rated 5 out of 5 stars

This probiotic is absolutely amazing, is saving my life for the last year. I have ulcerative colitis plus food allergies it was severe hard life before starting my use. I was suffering with a cons... See more

Rated 5 out of 5 stars

Everyone suffers with digestive problems sometimes when eating different food on holidays abroad or even in certain restaurants here. A daily capsule of VSL3 stops any problems and is so easy to take... See more

Rated 5 out of 5 stars

I had been giving VSL#3 to my epileptic dog after a recommendation from his neurologist. He is on many drugs but still had multiple seizures every week and terrible stools. After a gut test confirm... See more


Company details

  1. Vitamin and Supplements Store

About VSL# UK

Written by the company

VSL# UK Specialises in high-quality, evidence-based probiotics trusted by healthcare professionals. VSL# Supplements deliver high-concentration's of diverse bacteria to where they're needed most - YOUR gut!

The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

699 reviews

5-star
4-star
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1-star

Replied to 4% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The product is great but

The product is great, but there is no pre warning about the next month delivery and therefore no option to delay if i haven't used as much as planned.

July 25, 2025
Rated 1 out of 5 stars

I was very surprised and disappointed…

I was very surprised and disappointed how the parcel was left in the Sun outside my house without letting me know when it is arriving I’m really disappointed. Yes it had some melted ice. I paid for the shipment but I would like a refund.

July 23, 2025
Rated 5 out of 5 stars

The only product that really helped.

The only product that really helped.
I suffer from IBS which might be caused by hypermobility syndrome, plus many intolerances.
VSL really helped my gut and the effects were seen quite soon.
I have tried so many expensive brands but none of them helped me.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

A Poo or two a day to keep ill health at bay! 💩

I decided to put myself on this product prior to having significant surgery. Wow! I can honestly say that I haven’t poo’d so well in years. I actually believe that VSL#3 has helped the healing process as well as restoring a regular and healthy bowel function. I think everyone should take this! Thank you 😊💩

June 27, 2025
Rated 5 out of 5 stars

This is my 3rd purchase and I am not…

This is my 3rd purchase and I am not pleased. The packaging was very bad, it was in a packaging plastic bag the cooled pack is already warm and the product might not safe to take anymore. I took photos when I opened it. Before on my 1st and 2nd purchase I was amazed because the packaging was very good, it is in a cooler bag.
I am very disappointed!

July 3, 2025
Rated 5 out of 5 stars

Delivery and packaging of product…

Delivery and packaging of product excellent.
I have only just started taking the product.
I do find emptying the capsule and adding into a yoghurt for example is preferable for methan swallowing the capsule.
Which I have found difficult to swallow without sticking.

July 3, 2025

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