It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more
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About VSL# UK
Written by the company
The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.
Contact info
Building 1410, Arlington Business Park, Theale, Reading, RG74SA, Theale, United Kingdom
- customerservice.uk@nordicpharma.com
- vsl3.co.uk
Replied to 4% of negative reviews
Typically replies within 1 month
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From ordering to delivery exceptional…
From ordering to delivery exceptional service- very quick and efficient!
Excellent Service
At present I can only review my purchase experience which was excellent.
They offer the product at a substantial discount if you subscribe.
I've only been using VSL#3 for a few weeks and I think it will be several months before I see the benefits.
Next day delivery just what the doctor…
Next day delivery just what the doctor ordered.
Excellent Service!
Very pleased to have the next box of VSL sachets delivered on time - thank you.
VSL3 - prompt action to resolve an issue
I would like to praise VSL3 for their quick actions on my experience with them. The item I ordered did not arrive - all I got was an empty box with an apology from Royal Mail about the condition of the packaging. I tried to contact Royal Mail - queue was 60 mins. Contacted Customer Services at VSL3 and within 8 hours they have responded and will be replacing free of charge - excellent Customer Services.
I have been taking the probiotics for 4…
I have been taking the probiotics for 4 years now after experiencing bouts of inflammation in my joints and as we know from recent studies, gut health contributes to this. The sachets with yoghurt every morning and a balanced diet has helped to reduce inflammation and my achy joints are now a thing of the past!
Ordered on the Wednesday and they arrived on the Friday via Royal Mail, well packaged and still cold.
Thank you.
EXCELLENT PRODUCT
On time and actually not left somewhere…
On time and actually not left somewhere stupid
No cold storage with item
Hi, I paid extra £4.50 for cold storage shipping but when parcel arrived the item was wrapped in paper only. Please refund my extra cold storage cost pls!
Thank you for giving me the opportunity…
Thank you for giving me the opportunity to try VSL probiotic.
Really helpful.
Fast delivery and good product
Very quick service. Plenty of information on the website. Carefully packed. Happy with the product. Thanks
Fast delivery and very good quality.
I have been taking VSL for over 2 years…
I have been taking VSL for over 2 years it has really made a difference to the way I feel.
Very quick delivery and great product!
Subscription discount is great
Subscription discount made it the cheapest place to buy it. Fast delivery too.
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