Vueling Reviews 310

The app gives you the option to add more baggage at check in. Forgetting I already had paid for extra luggage. I paid an additional £90 for hold luggage. The next page showed me my error.
I called Vueling to correct this and return but £90, and was informed that they could not remove baggage from order or refund, as was against policy.
That is the most ridiculous money grabbing policy I have ever come across.

Awful airline. Made us pay $195 to carry on our luggage but forced us to check it anyways. They proceeded to lose the luggage. When we finally got it back, 250 euros and items were stolen.

They forced me to pay 60 euris pay at the door entrance. Fo a small hand luggage. They bullied me and verbally ordered me about. I was scared and stressed. They wouldn't even give me a cup of water. They left us In the plane for 45 without moving. They didn't say a word. It is the oldest aeroplane I have ever flown in It didn't sound good, or even to make landing.
They should not be allowed to fly
DL62NN BCNA 1551 ,xh do801671
Bcn 6th sep vy7830
Damien Patrick Martin

Sw18 5le

The worst customer service ever the first agent put the phone down on me and the second offered no solution, i paid for our adult seats expecting our toddler to be seated next to us as promised on the website but at check in he was assigned a seat at the back of the airplane since when a 2 year old can fly on his own! when contacted customer service they wanted us to sit separately when my husband flew specially to help me with the second baby, avoid this airline if you wish for a smooth journey

The worst experience possible! We flew with Vueling from London to Barcelona and this was a disaster. We were denied boarding based on our passports nationality and flew 14 hours after the initial time. We spent 17 hours in the airport in total.

If you want to be treated like a trash, spoil your holiday and stress a lot, please feel free to chose vueling :)

Their cheap tickets are not worth it all. It’s better to fly with Ryanir or wizz air tbh

Apparently if you do not have eu or uk passport you cannot check in online and this airline always always oversell tickets.

Practically it means that we came to the registration desk and were told that there are no avalaible seats for us ( and 12 more people) and we should wait in a live queue if someone does not show. Of course, we didn’t get the seat. Then all our group of 12 people were escorted back to uk border, waited on the border, waited on the customs, baggage line and were put at the help desk. Where someone was rebooking our flights, without proposing us compensation, food or any expenses and rebooking for the next available flight. At some point they forgot about us waiting for them for two hours to do it. We had zero communication or feedback from staff. They literally haven’t had a clue what to do.

Overall the treatment was inhuman and discriminatory, if you have a different passport, they treat you awful.

I would not recommend this airline to anyone ever.

Awfull airline,cant speak to them on the phone and they dont read emails.our flight was canceled with only a few hours notice,then sent us to a hotel 10 miles away and told us we woukd have our meals,etc covered,only problem was they had never made a booking for us,and only partly refunded us.

I recently flew from Cagliari to Barcelona on August 21st, and it was a very disappointing experience. The flight was delayed by 30 minutes at takeoff, which was just the beginning of the trouble. Upon arrival in Barcelona, we were informed of a technical issue, forcing us to remain on the plane for an additional 25 minutes. Overall, the flight ended up being over an hour late.
Because of this delay, I missed my train connection and had to take a taxi, costing me 43 euros for 15 km. To make matters worse, the flight attendants were not friendly or helpful throughout the journey—they didn’t smile at all, adding to the unpleasantness of the experience. This is not the level of service I expected.

Great flying

Cabin bag size smaller than most others so can't book with them ever.

Most airlines are 56x45x25 but vueling only 55x40x20

Dear Vueling,
I am writing to express my disappointment regarding a recent flight experience from Brussels to Barcelona on July 31, 2024, departing at 14:50.
While I have been a loyal Vueling customer for two years and have always enjoyed my flights, my recent experience was unfortunately marred by the attitude of one of your air hostesses. I believe her name was Regina, a slim woman with short hair.
I was attempting to make a purchase when I politely asked for her attention. Instead of assisting me in a professional manner, she displayed a disrespectful attitude by waving her hand without acknowledging my request. This behavior was quite surprising and disappointing, as it contrasts sharply with the excellent service provided by your supervisor, who welcomed everyone on board with a warm smile.
I would like to commend your supervisor for their professionalism and for taking the time to listen to my complaint. Their actions are a testament to Vueling's commitment to customer satisfaction.
I hope that by bringing this matter to your attention, Vueling will take steps to address the behavior of this particular air hostess and ensure that all passengers receive the high level of service that the airline is known for.
Thank you for your attention to this matter.
Sincerely,
Youssry Khalaf

This is the worst airline ever, always pick Ryanair and EasyJet above this crap airline. Ground staff rude, lazy and incompetent. Horrible experience with Vueling.

On the flight I ordered a whisky and coke, she forgot the coke so I had to ask again, then she said she forgot to charge me for the coke so I then had to pay again

The cup I was given had a leak in it so my drink went all over my table and dropped into my shoes. When I showed the stewardess she came back with some napkins and I had to ask her for another whisky. She came back and tried to charge me for it, to which I replied I’m not paying. She said she would go and speak to her supervisor and come back to me but never did. As far as I know she is still asking her supervisor now. She didn’t come back to collect the soaked through napkins either so I had to press the call button. The stewardess then walked straight passed me so I had to call out and say excuse me can you help me.

Worst service I have received on any flight, I would not recommend using Vueling

I recently flew with Vueling and joined their club to collect Avios. It has proved impossible to do so after the event. Their website just goes round in circles. The help just says that you can do this with no other information. The complaints section limits the input. There is no way to contact them online.

BEWARE!!! Disgusting service by Vueling in Paris. The boarding manager charged an extra 55 euro for our cabin luggage even though my husband was carrying nothing and it was approved by the front counter. He was ridiculously argumentative. I swear these people work by commission.

Make you pay an extra 15 pounds to check in, many hidden costs.

Very bad airline. An airline that does not care about passengers. But they don't accept them on the plane. Because some idiot sent a smaller plane there. And sell more tickets. Not friendly staff on the plane. And especially in Barcelona at the airport.People's vacations are ruined. And the costs increase ... Best to avoid flying with them.

NOT WORTH THE STRESS OR DISGUSTING TREATMENT flew with my son 28th may to Barcelona the check in staff looked filthy were rude took 2 hours to check in when asked why the girl replied blame VUELING they only pay for one check in staff. She looked fed up and then told me my case was over weight and asked for 45 euros when I weighed it one 3 different scales and all were same weight 19kg but their scale said 24kg.

The cabin crew looked as scruffy and didn’t want to be there the rude male crew man after 40 mins after takeoff while eating his dinner that yes there would be food and drink available soon.

10 mins before landing they got to us two hours after take off to be told don’t have what we asked for and can only have one drink quickly as we were landing.

My son was upset and hungry and they didn’t care. Vile service rude dirty looking crew and never ever will I fly with them.

My case damaged no wheels at Barcelona arrival to be told no refund as there was nobody available at the desk upon arriving at Manchester disgusting company DONT RISK IT

If I could give Vuelling 0 stars I would. They handled things terribly when they lost my bag on the way to Paris from London. The communication firstly was awful. I could see via my location tracker in the bag where it was and I let them know several times it's EXACT location, however I kept getting generic emails saying they are still looking for my luggage. After a few days I saw the tracker had finally moved to Paris airport but none of Vuelling staff told me- it still said 'looking for your bag'. Once in Paris they said that to deliver it to my hotel would take at least 4 days (which is ridiculous given I was within an hour from the airport). I only had 2 nights in Paris so this wouldn't work. I asked for it to be delivered to my next location and they said 1 week. Again I was moving from the next place after two nights. As a final option, they said I MUST come back to the airport to pick it up myself and they will reimburse me the transport fees to and from the airport. I was then promised by 3 separate staff members that I would be reimbursed by doing a claim online- this frustrated me because I was initially told they would pay me at the airport which didn't happen.
After many emails, they refused to pay any compensation. I am out $130 in Uber fees and had to reschedule my whole day, transport included, to come collect the bag myself.
It is so stressful not having a bag and they way they treated me throughout the process was appauling.
I felt manipulated into spending too much time, energy and money to do what was their job in the first place.
Additionally, they lost the waterproof cover I had over my backpack, claiming 'things get damaged in the carasel'. That same cover managed to fly 2 long haul flights of 24 hours from Australia to the UK so that is a pathetic excuse. They of course would not reimburse me for this either.
I am a very forgiving person and if they had of gone about this differently, this would have been solved very amicably with no bad blood. I have been so upset and stressed throughout it all and will never be flying with Vuelling again.

Check in counter is terrible.. you have to patiently wait for hours just to check in your bag and if you decide to bring and pay it at the boarding,they charge you triple the price...horrible

Awful experience! Scam of a company! Told to get to the airport 5 hours earlier as they had cancelled our flight (we had only booked 2 days in Barcelona) we were then told they had booked us into an overbooked flight and we needed to pay for another flight! Insane! We were charged for our tiny luggage bags and staff were rude and unhelpful.. completely ruined the holiday and couldn’t care less! AVOID