vyvebroadband.com Reviews 18

If I could leave no stars I would. This is the worse internet company I’ve ever done business with. I was told at first that it was a no contract internet provider, but I tried canceling, they told me I was stuck with a 5 year contract. This internet service is terribly disgraceful. It doesn’t work properly. For $180 a month!!????…. Terrible. I urge all people to stay away from this company, you will regret it if you do business with them

Constant issues with Wi-Fi finally canceled, I’m charged an additional month, they refused to credit me when I told them I was filing a complaint they didn’t care no wonder they have two star ratings how can a business like this stay! Don’t use them

Given....everyone hates cable/internet co's. But Vyve Internet is hands down, 1,000 times worse than any other. We sold house dec 18th. New owners letting us stay until Dec. 30. Dialysis patient in house that needs to transmit number to Transplant Center at 7:AM. On phone now for 1:29. These people are buffoons at an unimaginable level. I wouldn't use them again if it were free.

Call in to let them know that there is a service outage in my area and told oh no your neighborhood has service. However, none of the neighbors have Internet it is out, and then the guy with customer service tries to act like I don't know what I'm talking about. Fix your ish!

Don't waste your time with their service. For 3 weeks now, my internet has not been working almost everyday. I paid for the highest internet service. They claim it's always an outage, but how many outages can there be every single day? And why do they occur at the exact timeframe everyday between 9:00 am to 4:00 pm? there's something very wrong with this service. I don't recommend this internet provider at all. I am requesting that I get all my internet monthly fee waived since I have barely used this Internet service for almost the entire month.

Everytime we go to pay our bill it's goes up. Long term customers pay the most while new customers get lured in under a false belief they have low prices we went from $55 to over $95 in less than two years and all we do is watch television. Customer service unwilling to try to assist to keep a customer

Horrible service connectivity goes out when the wind blows been out service for over 12 hours just ordered star link and hope vyve goes bankrupt

Tried to evaluate service for my elderly mother. During setup call, we received high-pressure sales to upgrade. Multiple times I had to tell them, "NO!" Turns out, they don't even supply internet to her neighborhood. So irritating that they are high-pressure selling what they don't even offer. Ugh.

Inconsistent. Inept customer service. Lack of communication to consumers during power outages. We experienced an outage since 6/26/25 and no representative seems interested or eager to fix the issues. They don't care that people like myself work from home and don't have the luxury to go anywhere else to work.

Fraudulent company. We canceled our service when we were moving. They told us we had to turn in our equipment by May 20th. Today May 1st we were charged for not turning said equipment. This is fraud and we will be pursing legal action against this company.

I would give this business a zero rating off possible they raised my monthly rate by 10 bucks a month and only included the notice on the bottom of a bill that I didn't get in the mail. I called to complain about the change and was basicaply told to suck it up. I told them I want the contract to terminate at the end of the contract period and was told it was too far out for them to put in a cancellation order. Basically trapped in the contract or have to pay full price for another year and a half of service to cancel!

Thieves. I signed up for service, with NO rental hardware, I have my own. The installer used Vyve hardware anyhow, and they crammed in a monthly charge for monthly service. They first argued and lied and said that was not true. I said check the contract. They refused to give me a return box, I had to drive to their office to drop off THEIR equipment. I ended up attempting to cancel service after another call wherein I mentioned they were still charging me monthly fees. This time they read the contract and agreed I never should have been charged. They were going to call me back after checking on some things internally. Never got a call back, but I did get another bill! Cancelled service and they stopped internet, but STILL CHARGED ME for the service they were no longer providing, up to my next billing date. So I returned their equipment. And today, I get an email telling me I am being charged for unreturned equipment for 125$, and a mac address that does not match anything I own, and not the equipment they left, or anything I ever used on their network. So, I expect I will get screwed for another 125$ before I am finally done with these idiots, even though I gave them the tracking number, and the times of pickup and delivery. Absolute garbage as a company. Liars and thieves.

Of note, they do this illegal cramming for equipment rentals with all clients. They are still doing it to new signups as of February, 2025.

Very disappointed; last inclement weather, was without service almost a month. Neighbors with another ISP provider,, they had service. Upon my termination January 28th, I was told by representative my bill would continue until next pay cycle February 14th. Therefore, I'm paying for something I don't have. I'm not please with that at all.

If you can avoid this company, run, do not walk! The worst ever! We've had major issues since the beginning when we moved here in 2021. Since then and up to Helene, they've sent at least 6-7 people/teams of workers here to fix the issues. Believe it or not, each and every one of them have told us something different. We know for a fact that they turn the signal down at night because we checked/charted every night to pinpoint when they're doing it. After Helene we went 26 days without internet, so we got Starlink. When we went in to settle the bill and get our credit, we were given a strip of paper with a link to "figure it out ourselves." When we did our best to figure it out, went in to settle the account, they said we still owed $8! If you send them a check, you get an extra charge. If you give then a credit/debit card, they charge extra. So, to avoid extra charges, you have to walk into their office and pay them there. Every time we are in the office there are majorly pissed off customers leaving. Their employees have poor attitudes (especially the woman in Forest City, NC) and to say they are lazy is an understatement. We pay a lot more with Starlink, but some sacrifices are simply done for peace of mind.

I have been having issues with them since getting it 3 yrs ago. The most recent was hurricane Helene. I was without service for 33 days, but they still took their payment. They stated no credits would be issued until everyone was back online. They don't credit for the first 7 days because of power loss (even though I was without power for less than two). Then they send you to a website to get the credit. 33-7=26 days. They would only credit me for 12 days!!! I work from home, so this was more than just an inconvenience. They state they can't do any manual adjustments and there is absolutely no way to get anyone to talk to. Because of where I live, I have no choice but to use them. They are the worst!!!

I would like to commend TJ, the customer service representative, for his outstanding performance. His extensive knowledge and professionalism were evident throughout our interaction. Within just a few minutes of our conversation, his engaging demeanor brought a much-appreciated sense of humor to the discussion. It would be beneficial if all customer service representatives embodied the same qualities as TJ.

Initially, I called to inquire about a service outage, unaware that I would also learn about one of Vyve's exceptional offers. If you are in search of a great deal, I highly recommend contacting Vyve to explore their 3-year plans.

To whomever it may concern, this man deserves a raise.

Thanks, TJ, for your exemplary services!

Check your monthly bill. My services were automatically transferred to this company from Frontier. I reviewed my monthly bill and I have been paying $42 per month since September 2023 for cable that I don't have. When calling customer service, they advised me that they have a policy that no statements are adjusted beyond 30 days. I was advised that their policies are available on their website and are published once yearly on a statement which was changed to August this year. Prior to the change, it was printed on their April statement. Considering my services began September 2023 and they changed the month which this policy is posted to August this year, I never received a statement with this policy published nor did I receive these policies when their company took over the internet services. So, beware of fraudulent charges for services you may not be receiving.

My small town cable company was silently acquired by Vyve with little more than a note of, "Welcome to Vyve Broadband," on my billing statement. Immediately, the entire town began having Internet connectivity issues where the connection would drop out for 5-15 minutes every half hour or so. Emails have gone unanswered. Calls are routed to their automated system where a message states that they are unable to take calls and to try again during business hours (regardless of time or day).