WaggingRights 

Terrible service. Waited a month for my order , then requested to cancel my order by email as it was taking so long. (This was not a pre order and was in stock).This request was ignored and I received the order a few days later after I had purchased an alternative product elsewhere . I then returned my order 2 days later and I am still waiting for a refund (received by wagging Rights 7 days ago) not the best experience.

I was hesitant to purchase this for my pup because she rejected a previous (and expensive) dog carrier bed. I went ahead, hoping for the best and am pleasantly surprised! She immediately and independently jumped right into it. She’s comfortable, happy and so much safer. Thank you for this great product! Athena loves it!

***Update no.2***
Great news, the dog dock XL arrived today! Currently I’m fluffing up the pillows in the dryer to see if they will get their shape a little quicker. Then the real test with our Bernedoodle will begin!
My only complaint now, is that even though my label was printed on, the promised, Friday, DPD 24 didn’t make it to the Saturday following. So it was more like DPD 48 (taking Sunday into account).

The bed seems sturdy and of good quality, I’ve given all of the ISO Fix and clips a good pull to ensure their safety and only one has a slight stitch issue, which isn’t a problem seeing as there are four of them!

As a small business, it’s my opinion that they have some improvements to make on customer service. My advice to them would be to under-promise and over-deliver ie. Say “You’ll receive the product in four weeks” but deliver it in three. Make sure you’re not promising anything you don’t know for actual fact, rather than guessing.

And anyone wanting to purchase from them, just be prepared for a wait. But you’ll get it, eventually.

***Update***

So, after emails back and forth to Max, I said if I hadn’t received any tracking info by close of play today (10th July) I would request a full refund. I have, in the last ten minutes, received that notification that the label had been printed and I am now tracking it on Shop. With any luck, I should receive the bed tomorrow, with their DPD 24 hour service.

I am only giving this review an extra star as I haven’t received it yet, but once I do, and the bed has been stress tested I will look at another review.

I placed an order on 15 June and, nearly a month later, I still haven’t received either the product or a dispatch notification.

What has been most disappointing isn’t just the delay—it’s the repeated promises that haven’t been kept.

Initially I was told my order would be included in the next stock shipment. I was then informed they had oversold the product and apologised, promising my order was allocated from the incoming stock and would be dispatched on 3–4 July.

When that didn’t happen, I contacted them again and was told the stock had arrived and was being unpacked, and that I would receive tracking as soon as the shipping label was printed. After chasing again, I was told some orders had gone out and mine would be dispatched “this week”. When I asked specifically whether my order had actually been picked and was ready to ship, I still didn’t receive a direct answer. Instead, I received another assurance that everything was in the final stages of dispatch and that I could expect it to leave “this week”.

Each time I asked for a straightforward update on my specific order, the goalposts moved. The explanations changed, the dispatch dates slipped, and I was repeatedly told tracking would arrive “soon” without it ever materialising.

I appreciate that stock issues happen, especially for a small business. What I don’t appreciate is being given multiple dispatch dates that aren’t met and having to repeatedly chase for information.

Good customer service isn’t about never making mistakes—it’s about honest, accurate communication when things go wrong. Unfortunately, that hasn’t been my experience.

If the product eventually arrives, I’ll happily update this review, but based on my experience so far, I can’t recommend ordering if you need any confidence in the delivery times being quoted.

100% scam.

Max is a fraudster. Be aware

I had initially left a bad review as I’d waited 7 weeks without my order. I’d emailed and asked PayPal for a refund. The item has arrived and I can confirm it is extremely good quality, the communication and delivery time hasn’t been great, leading me to think it would be Chinese crap on back log. But it is in fact a very well made and just a new company with teething problems. I hope these are resolved as it is an important product and it’s very high quality.

WARNING- DONT BUY OF THEM!!! It’s a scam!!!
Placed an order- says DPD next day delivery - a week later nothing!! Can only email- so did this multiple times- nothing!! If you go into trust pilot to write a review it warns you that they are using reviews off their site in a misleading way!! I paid by credit card- so can use section 75 after 14 days to get my money back!!! I checked out their company on government website and it’s registered to two people- one apparently here in UK and one in Dubai!!! Save yourself the stress so many are going through and buy somewhere else!!!! Shocking pathetic people!! I will be contacting trading standards and ombudsman!!!

Like every poor review posted on here. Total scam . Max aka ‘probably not the owner but a scammer’ pretends to be concerned but doesn’t respond to any chases . If this is a young start up company , definitely needs to learn a thing or two about customer service

Fab dog bed. Well made. Dog appears to like it too. Took off one star due to slow delivery but max kept us up to date with updates.

A complete con. I ordered a bed at the beginning of June. Had no contact until 2 weeks later to be told that they were waiting for a delivery. On they day they were meant to get this delivery I was told they had over sold so I would have to wait till July. I could not wait this long so cancelled my order. I am still waiting for a refund. I have emailed them several times, each time they have replied with pathetic excuses and promised to refund me immediately which they have not done.

Ordered in May with next day delivery had multiple emails to explain why it hadnt arrived and was on next delivery priority. Still no sign of the product. Hugely dissapointed and really looking for a refund.

Ordered in may, nothing received, lots of emails With excuses and lies ,asked for a refund, still not received even though Max stated it would be his top priority, appalling and definitely not worth risking money on, ive had to request a charge back from my bank and have referred it to trading standards. I definitely would not recommend this company at all.

Ordered start of May with immediate shipping. Never arrived, multiple emails full of shipping excuses, changed dates, empty promises and discounts offered if I continued with my order. Eventually after yet another change of delivery date I cancelled my order and requested a full refund. Cue more emails from "Max" begging me to continue with my order and offering me more and more discounts, I declined. Full immediate refund promise then followed, and a sudden DPD shipping note regarding the bed. Another " admin error". On receipt bed was swiftly returned unopened and again apologies and a " 100% immediate refund promised". No refund, now no responses to emails regarding outstanding refund, tracked proof that bed is now back in their warehouse. Many emails from " Max" and chums asking for feedback and also to follow them on Instagram due to " hacking". Absolute shambles of a company, either absolute scammers or about to go out of business with their customers' money. Don't go there, pretty sure " Max" doesn't even exist. Contacted PayPal to try and recover cost and shortly Trading Standards. Pretty sure the rave reviews are from" Max" , his chums and family!

Ordered in May. Website stated next day delivery but apparently this is only when the item arrives in this country. Chased delivery in June and received a chatty email apologising for the delay blaming a miscalculation of products ordered and promising delivery within 5 days. No delivery. Another chatty email promising delivery by 4th July as my order was now a 'priority' or I could request a refund. I requested a refund and guess what... no refund after 10 days. Product may be brilliant but if it doesn't arrive and no refund is made then this indicates a company in difficulty.

Betty and Bruno are loving their new dog dock/bed for the car. It is impeccably made and feels really durable and safe. I only wish it was a little bigger and covered the entire backseat but maybe a future version will. Highly recommend.

I wasn’t too bothered about delivery times and the dock was well received by my dog. After a few weeks, he jumped to get out of the car and the tether came with him. Luckily, I grabbed his collar and prevented him from running away. I would imagine that, if in an accident or shunt, the dog could fly and injure himself or other passengers. The zips also broke.
Max promised an external tether which didn’t arrive. I let him know that this wasn’t satisfactory as the dog would just hop out of the bed and sit on the seat. Max promised a refund. Two reminders later, no refund. My next action will be to report to Trading Standards.

I have just requested a full refund as my order has not arrived. I have had many emails telling me tales of woe and reasons why my order hasn't been sent. Most of them seem to be dubious excuses. On reading the reviews here, it seems this 'company' is very badly run or it's a scam.

16 July
This is a follow up. It went from bad to worse! Having agreed to refund my money for non delivery, a package turned up instead of the expected refund. On opening, one of the filling bags had not been sewn properly so there was filling falling out and the Isofix fittings were not in the package. I decided to try to fit it anyway (there are still no instructions even after the very many comments on Trustpilot) and I've now discovered that the size recommended is too small. I have an eldery 12kg Cockapoo. In order to sort this out, I have been asked for photos to prove that the Isofix fittings are not in the box!! TBH, I can no longer be bothered. It's £139 wasted and a lot of broken promises and frustration. I definitely do not recommend this company.

Awful company. Continued false promises of delivery dates, poor communication and even poorer excuses. Do not make the same mistake!

My item was on preorder just before the shipping date, I received an email changing the date as they had oversold the product.

It was not shipped on the new date and the only other email I received was one claiming their Instagram account had been hacked.

I personally would not ever order anything from this company again.

I have an issue with my order
I have reached out on several platforms
No replies
Do not order from this company

Recently received a dog dock for our Staffy to stay safe whilst travelling in the car. Have to say that the quality of the product is excellent. After having installed the dog dock into the car our Staffy jumped straight in and made herself comfortable. On a ride today she was quite settled and there was no unnecessary movement from her as with previous bedding used.
I would recommend this product.