Walker Dunn Surveyors Reviews 308

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and the helpful, professional staff. Many people found the user experience smooth and efficient, appreciating the detailed and easy-to-understand reports. The customer service is frequently described as brilliant, with individuals noting the clear communication and supportive approach. However, some people were dissatisfied with the professionalism of the firm, mentioning that certain aspects of the survey felt like a "tick box exercise" and lacked accuracy. A few other people also felt that the company did not commit to specialized tests on gas, electrics, or water, and that the surveyor could not inspect the roof due to weather conditions.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism from start to finish.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff. Customers consistently praise the friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the thoroughness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't really fault my experience. The survey was very thorough and fairly easy to decipher and follow. Was explained well. The aftercare was great aswell. I was able to speak directly to the sur... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and Reliable

From the moment I contacted Walker Dunn, they could not do enough to help.
Instant reply's via email, great communication and a homebuyer survey completed within the week.
Was expensive for the report, but you’re paying for the 5* service.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Moving from Hertfordshire to the Wirral buying a grade 2 listed building so wanted an expert and detailed survey. We were recommended this company and we were not disappointed. Quick communication, quick date and thorough survey with a deep and detailed report (87 pages) with photos outlining areas of note. The report was thorough and with us within a few days. Extremely satisfied and very grateful to Sandra Manley

August 29, 2023
Unprompted review
Rated 4 out of 5 stars

We came to you by recommendations and…

We came to you by recommendations and found applying for a survey to be done on the choosen property straightforward with no hassle at all. Also once survey complete we heard back the following day which was perfect as we weren't having to wait to long. We got all the information we required and very helpful that everything went into detail

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Home buyers survey

They were quick to get the report back to me with informative information and overall I’m very happy with the customer service I received and an all round professional service

August 31, 2023
Unprompted review
Rated 4 out of 5 stars

Friendly and professional

Very easy to deal with by phone and email. My level 2 survey was completed, wrote up and emailed when they said it would be . Just nice people to deal with . Regards Damian.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

I recently utilized Walker Dunn…

I recently utilized Walker Dunn Surveyors' services for surveying my property, and I couldn't be more impressed with the outstanding level of professionalism and efficiency they displayed throughout the process.

From the outset, it was evident that Walker Dunn Surveyors is a team of dedicated experts who take great pride in their work. Their knowledge and expertise in property surveying were evident as they meticulously assessed every aspect of the property.

Not only did they complete the survey with utmost precision, but they also did so promptly, accommodating my tight timeline for the house purchase. Their ability to deliver such high-quality results promptly set them apart.

Throughout the surveying process, the communication was top-notch. They were attentive to my questions and concerns, providing clear and detailed explanations.

What impressed me the most was their commitment to ensuring customer satisfaction. They went above and beyond to address specific concerns I had about timelines and surveyor report in the shortest time possible not minding it was a level 3 surveyor report.

I wholeheartedly recommend Walker Dunn Surveyors to anyone in need of property surveying services. Their professionalism, expertise, and commitment to excellence make them a standout choice. Thank you, Walker Dunn Surveyors, for your exceptional service, which played a crucial role in making my home home-buying experience smooth and stress-free!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I found the team very helpful and nothing was too much trouble. Always there to help and explain with any queries I had.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Found Walker Dunn after getting a few quotes and these were the cheapest while also having good reviews online. Had my survey done around 10 days after my initial query and I received a thorough report, promptly. Would use WD again if needed and would definitely recommend.

June 28, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look