Walker Dunn Surveyors Reviews 308

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and the helpful, professional staff. Many people found the user experience smooth and efficient, appreciating the detailed and easy-to-understand reports. The customer service is frequently described as brilliant, with individuals noting the clear communication and supportive approach. However, some people were dissatisfied with the professionalism of the firm, mentioning that certain aspects of the survey felt like a "tick box exercise" and lacked accuracy. A few other people also felt that the company did not commit to specialized tests on gas, electrics, or water, and that the surveyor could not inspect the roof due to weather conditions.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism from start to finish.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff. Customers consistently praise the friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the thoroughness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't really fault my experience. The survey was very thorough and fairly easy to decipher and follow. Was explained well. The aftercare was great aswell. I was able to speak directly to the sur... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service. Everyone was very helpful. Survey was good value and very comprehensive. Quick turnaround for report.

June 6, 2023
Unprompted review
Rated 4 out of 5 stars

the service was really good

the service was really good, the report was thorough and easily understandable only thing is the time it takes to get a booking, maybe the wait is because they are good and need more surveyors.

June 5, 2023
Unprompted review
Rated 4 out of 5 stars

All very efficient and helpful

All very efficient and helpful, particularly being able to see an example report before booking a firm not known to us. Had to follow up to find out when survey was to take place, but then very quick and report prompt and very comprehensive and helpful.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Booking a Level 2 survey

I telephoned Walker Dunn on 22/5/23 asking for a quote to carry out a Level 2 survey on a potential property my son & his partner wanted to buy. The quote was emailed to me very quickly I paid the fee and a date for the survey was scheduled for 1/6/23. Once the survey was carried out the report was emailed to me within 2 days
I feel the service I received was excellent from start to finish. The report was detailed and easy to follow.
I would highly recommend this company to carry out a survey

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We chose Walker & Dunn after it being recommended to us. We were not disappointed. The service was very professional and we received the report shortly after it was done. The report was very thorough and gave an easy to read bullet point to things of inerest

May 11, 2023
Unprompted review
Rated 4 out of 5 stars

Good price

Good reasonable price. Very fast in doing the report after survey. Wasn't expecting to recieve it the same day. Would be of been helpful to have picture evidence of things and more information on certain aspects. For example which windows were not to size, which walls/rooms showed signs of damp and what levels were read to judge the scale of the issue and if the chimney in the roof space was only of big concern if the fireplace was to be reinstated or it poses other potential issues......overall a good report to make informed judgement on

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Wouldn't hesitate to recommend for Level 3 survey

Very pleased with Walker Dunn and would not hesitate to recommend. Very fast, professional and thorough survey. Booked Level 3 survey, it all happened so quickly and was a very helpful document to support our house buying process.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

You completed the survey on the houses we were selling and buying

You completed the survey on the house we are selling and then two surveys on houses we were looking to buy. Each time the booking process was quick and easy. The reports were thorough and in the case of one of the properties we wanted to buy you were able to point out certain things which convinced us not to buy saving us a lot of trouble and money on the future.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Walker Dunn Survey

Walker Dunn were recommended to me. I was in the process of purchasing a property and was at the very end stages, my solicitor advised further checks. Walker Dunn were easy to talk to and listened to what I needed and then advised me clearly on their recommendation. The survey was completed and report sent in the agree time scale. They have been helpful and efficient and I would use them again

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Real value for money,I guarantee a…

Real value for money,I guarantee a level 3 survey all the time,very thorough and every detail is written down in the report. I spoke to the surveyor himself and any questions I asked was answered very honestly, the lady I spoke to for my survey was more than helpful ,thanks guys

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service at a really competitive price.

From enquiry, to completion of the home buyer's survey I received excellent service. The outcome was a very detailed report presented in an understandable way. In the current economic climate the cost of the service proved to be really competitive.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

A good, timely surveyor

Easy to deal with and got the survey done in a timely and detailed fashion. After sales was very good and made sure we were happy with the outcomes

April 12, 2023
Unprompted review

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