A & A Walters Funeral Directors (Est. 1850) Reviews 351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and caring approach during difficult times. Many highlight the exceptional service, noting that nothing was too much trouble and that the company went above and beyond to provide support and guidance. Reviewers frequently mention the excellent customer service, appreciating the empathy, respect, and clear communication received from the team. People found the contact process smooth and efficient, with staff always available to answer questions and provide reassurance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional care, professionalism,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight the compassionate,... See more

Customer communications

Customers had positive experiences with contact. Reviewers consistently praise the kindness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used A&A Walters for my mom Christine Willetts’s funeral. From start to finish the service they provided was exceptional. It didn’t matter how many questions we asked it was never a problem. From... See more

Rated 5 out of 5 stars

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away. From the first phone call to start making arrangements Andy offered guidance & supp... See more

Rated 5 out of 5 stars

AA Walters are an extremely professional company. Their staff are very supportive, caring and cannot do enough to help at such a difficult time in people's lives. A special mention to Stacy who suppor... See more

Rated 5 out of 5 stars

David Patrick Ward Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class. We’d like to specifically mention Karen who arranged the funeral... See more


Company details

  1. Funeral Director

Written by the company

A & A Walters - a caring, award winning family owned and run Funeral Directors serving the people of Dudley, Sandwell and Wolverhampton Boroughs since 1850


Contact info

5.0

Excellent

TrustScore 5 out of 5

351 reviews

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Rated 5 out of 5 stars

A huge thank you from the entire family…

A huge thank you from the entire family of the late John Stenson our dad .
Andy and all the staff at Walter’s made the whole process so much easier from start to finish ,
We felt that they really cared and that’s all we could ask for

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much x.

My mom passed away on 30th August but had already booked her funeral in 2009 so everything was already in place apart from a few little touches . Paige helped us put those special touches in place she was marvellous lovely to talk to anything to help.
Our moms funeral was 24th sept and the horse and carriage was magnificent and the bearers from Walters respected her beautifully thank you to you all she would have been so proud , I can’t thank you enough on behalf of all the family x.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customers for over 60 years

As a family we have been using A&A Walters since the 1960s and although we are no longer particularly local it was my mum Brenda's express wish that they would act on her behalf and we were not disappointed.
At such a difficult time it is a great help to have such an excellent company to guide you through.
Stacey was thorough and professional but at the same time friendly and reassuring and made the whole experience less daunting.
On the day of the funeral Dave was a huge support and struck just the right tone of dignity and respect.
We will always be grateful to A&A Walters for making such a sad time a little easier and we would thoroughly recommend them.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

A&A Walters Funeral Directors

We had used A&A Walters Funeral Directors for my father's funeral 10 years ago and so did not hesitate to use them again for my mother's (Judith Dunn) as their service was excellent. I would highly recommend them as they are very professional and respond so promptly to any questions and requests you may have.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

My husband’s, Tim’s funeral.

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away.
From the first phone call to start making arrangements Andy offered guidance & support & nothing was too much trouble.
At such a difficult time it was a huge comfort to my son & I to know that Tim was in safe hands & you helped us get through a very upsetting time.
I would highly recommend Walter’s & cannot thank them enough.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Re:-John Nicklin

Many thanks to all at A & A Walters, from our first meeting with Karen all my dad’s funeral arrangements were taken care of in a professional and caring way.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

For your loved ones final journey

From the very first meeting with Stacey of A&A Walters Tipton, what had been a truly devastating time for myself and my family became a little easier.
Stacey was extremely professional,very knowledgeable,patient and we were shown genuine empathy.
Our loved one was treated with the upmost respect at all times,we were able to make changes to the Eulogy,
the cortège looked after us and the horses were stunning.
For your loved ones final journey,myself and my family
highly recommend A&A Walters.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Funeral

Paige from. A&A Walters recently helped us arrange my husbands funeral. She helped us choose everything we needed to say goodbye in a professional and caring manner. The transport and service sheets were also excellent. I wouldn't hesitate to recommend their services. They did an excellent job.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Truly a Celebration of Life

Dottie Parker.
Karen couldn't have been more thoughtful and accommodating in helping me arrange a Celebration of Life for my dear Godmother. It was everything I wanted it to be for her and I couldn't have arranged it without Karen's guidance, help, experience and reminders. Everything was done with thought and professionalism. This is the fourth Celebration of Life A&A Walters have organised for our family and I can't recommend them enough. Thank you!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thomas Poxon

Re - Thomas Poxon
A & A Walters, provided a excellent service from start to finish. The whole experience was upsetting, but Karen & rest of the staff where very caring, understanding & helped myself & my mom through this emotional time.

I would recommend the team to anyone who has to say goodbye to a loved one.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Kind, Empathetic and respectful Service

From the very first phone call to start making arrangements, A&A Walters were there to support, guide and just be there for us during our incredible painful time for the passing of my wife Karen Smith. Th funeral arranger Karen, showed great empathy, and allowed us time to make decisions that we were not ready to make. Karen also made our Order of Service bespoke to our requirements and it was thanks to her, that Kaz was given the perfect send off. The funeral conductor on the day was also amazing, and showed Kaz, my family and I the most upmost and greatest of respect. Thank you all. I would absolutely recommend A&A Walters if you are ever in our unfortunate situation.

August 27, 2025
Rated 5 out of 5 stars

Mom’s funeral

A&A Walters arranged my mom Hazels funeral beautifully from start to finish, Andy was very helpful, drivers on the day were superb

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

A&A Walters were fantastic.

A&A Walters were great from start to finish arranging my Dads funeral. Karen was fantastic with helping with arrangements, keeping us informed etc
The drivers on the day were thoughtful and professional, really looked after us.
Great service, helped us get through a very tough day.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Kind

From the very first phone call, Phil at A&A Walters was kind, supportive, and professional. He guided us through everything with care and compassion. The service for my Nan was dignified, elegant, and beautifully arranged — a truly fitting farewell. We are so grateful to the whole team and would highly recommend their services.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Husbands funeral

We used AA Walters for my husband Kens funeral, Andy was very kind and supportive and sorted everything out,they we very professional and nothing was too much trouble,we had used this company before for my Moms funeral 5 years before and the service that we received then was exceptional as it was for my husbands,thank you Andy and AA Walters team

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

The staff are very professional and…

The staff are very professional and friendly nothing is too much trouble for them whatever you're loved ones wishes was. these funeral directors have done almost every member of our family
I'd like to say a big thank you to Stacy who organised my dad's funeral

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Used for several Family Funerals wouldn't use any one else highly recommend there very friendly helpful and compationate it was a pleasure dealing with Sam in there Bilston Office

April 10, 2025
Unprompted review

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