A & A Walters Funeral Directors (Est. 1850) Reviews 351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and caring approach during difficult times. Many highlight the exceptional service, noting that nothing was too much trouble and that the company went above and beyond to provide support and guidance. Reviewers frequently mention the excellent customer service, appreciating the empathy, respect, and clear communication received from the team. People found the contact process smooth and efficient, with staff always available to answer questions and provide reassurance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional care, professionalism,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight the compassionate,... See more

Customer communications

Customers had positive experiences with contact. Reviewers consistently praise the kindness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used A&A Walters for my mom Christine Willetts’s funeral. From start to finish the service they provided was exceptional. It didn’t matter how many questions we asked it was never a problem. From... See more

Rated 5 out of 5 stars

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away. From the first phone call to start making arrangements Andy offered guidance & supp... See more

Rated 5 out of 5 stars

AA Walters are an extremely professional company. Their staff are very supportive, caring and cannot do enough to help at such a difficult time in people's lives. A special mention to Stacy who suppor... See more

Rated 5 out of 5 stars

David Patrick Ward Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class. We’d like to specifically mention Karen who arranged the funeral... See more


Company details

  1. Funeral Director

Written by the company

A & A Walters - a caring, award winning family owned and run Funeral Directors serving the people of Dudley, Sandwell and Wolverhampton Boroughs since 1850


Contact info

5.0

Excellent

TrustScore 5 out of 5

351 reviews

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Rated 5 out of 5 stars

David Patrick Ward

David Patrick Ward
Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class.
We’d like to specifically mention Karen who arranged the funeral, we were treated with dignity and respect at all times, she kept us updated at all times, nothing was ever too much trouble for her, she’s a 5 ⭐️ employee,
and a wonderful, compassionate person.
Everyone involved in the care/ funeral of Dad were first class, our family has used Walters’ services for many years, because they are excellent. Thank you so much for making an extremely difficult time, a little easier, Karen you’re the best !
Pam, Luan and Lindsey
Family of David

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot praise A & A Walters enough

I cannot praise A & A Walters enough. From my initial contact on the day of my mom’s passsing. Right up until the funeral. Their care and compassion was second to none. Stacey was knowledgeable and helpful all the way through the process. Always willing to help, listen and be respectful.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

A & A Walters review

Hi Karen



Carol Anne Long .



We just wanted to say that the whole process from beginning to end was very professional and also very friendly.



From the undertaker who collected mom (carol) on 1st November 2025 to the funeral on 4th December 2025.



Every single person involved was kind and considerant of my mom's wishes and our thoughts and feelings at such a sad and difficult time.



Karen you were very professional very friendly and with your help and guidance to make the process of arranging the funeral not so daunting as we were all dreading it ,as it was the first time we had to do this.

Every detail and request was done without any problem at all.



The flowers were beautiful, the order of service and the photos were all done with care.



Angela never met my mom, she spoke about her with respect and everyone said that it was a beautiful service, she was really great.



The undertakers on the day were respectful and helpful and did their job very thoughtfully on a difficult day.



We would like to thank all involved for helping us through the last few weeks and how professional A & A Walters are, so glad our mom picked you.



Thank you very much



On behalf of



John Long



Michele Long & Paul Long

and family.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

A A Walters are amazing

A A Walters recently looked after my mum Michelle Brookes when she passed away on the 2nd November and we cannot thank them enough with how kind and considerate they have been with us as a family and with my mom, making sure everything was perfect for us visiting her in the chapel of rest and the way Stacey helped us to arrange the funeral and explaining everything clearly with compassion at such a sad time. They were so helpful with absolutely everything and on my moms funeral day they made sure everything was arranged perfectly and we would like to also thank Tony who has been amazing throughout with us as a family taking his time to talk to us as a family and my little girl too thank you all so much for everything

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank A&A Walters in…

I would like to thank A&A Walters in Tipton for the care and compassion from they were called after my father’s passing to collecting his ashes this afternoon. Karen who dealt with things on our family’s behalf was wonderful allowing us to deal with our grief without having to worry about anything to do with the funeral as she made sure everything thing we asked for was catered for and this made things so much easier for us. Also special mention to the gentlemen who dealt with the funeral on the day, nothing was to much trouble. We as family wouldn’t hesitate to use A&A Walters again should the need arise. Thank you again on behalf of the Duffield family.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

My brother

My brother , Keith , recently passed. From the first contact with A&A Walters Tipton, their service has been 5 star. Stacey handled our funeral service and she was just AMAZING . So gentle ,kind and considerate. Our family have always used A&A Walters, always a hood service.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

A&A Walters tipton

My father David recently past away we used A&A Walters tipton Karen newey and the team were fantastic very caring and help greatly with funeral arrangements and picking up of his ashes

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

My dad recently passed away and from…

My dad recently passed away and from the moment of making the phone call to the day of his funeral Karen and the team at A&A Walters in tipton was brilliant.
They was very helpful, professional and caring throughout.
A big thank you to all the team.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

We left Mom in safe hands

We have just used AA Walters for the burial of my mother on November 3. We are previously used this company for the burial of my sister and also my gran.
From the very first moment they were fantastic in every way possible. Phil in particular was reassuring and obviously very experienced in these matters.
What we liked most was the fact they were a traditional old company with a real people feel. They dealt with everything beginning to end in a sympathetic but organised way.
I would have absolutely no hesitation in highly recommending this company.
Neil Newsome

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Kind & Thoughtful

From the moment I contacted A&A Walters to arrange the funeral for my mother Patricia Arnold, everyone I spoke to was very professional & compassionate.Karen was very thoughtful & kind helping us arrange the finer details of the funeral even speaking to us on the day.Dave looked after us very well & we were not rushed at all.
A very well established firm that remains true to its values.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Moms funeral

A&A Walters looked after my dad in 2020 and they did me proud for my mom Brenda recently. Stacey was very helpful and kind throughout this sad time. The guys on the day were kind and thoughtful. Thank you all.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

simply the best

AAWalters have looked after all of my family members over several generations. Recently in July 2025 they cared for my dad including transport from Yorkshire.
I cant praise their services highly enough. Thank you for everything

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

A & A Walters Funeral Directors…

A & A Walters Funeral Directors conducted my Mum - Joan Perry's - funeral recently. They were kind, professional, quick to respond to questions and provided the services of an outstanding celebrant. I have no hesitation in recommending them. Thank you to all involved.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Provided excellent, discrete and seamless service for our mum’s funeral in September. We have always used them for family funerals and will continue to do so.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Caring, dedicated, respectful, professional.

We recently lost my mother Marg, and although not unexpected, having battled bravely with Dementia and Breast Cancer, navigating such a loss can be both a difficult and sad time. Fortunately we had A A Walters to share our burden, hold our hands, and offer guidance born from years of experience. These people care deeply about you, and your loved one who has passed.
I'd like to thank Andy at the Sedgley Office, Phil at the Tipton HQ, Dave who guided us on the day of the funeral, and all members of their first class team that pull together so everything runs like clockwork. Their care, dedication, professionalism, empathy, and eye for detail are second to none.
The range of service offered, from choice of vehicles, designs for order of service for the mourners, through to urns, caskets and floral tributes, made it possible to put together a service that reflected Mom's personality, tastes, and likes. I don't have the words to express how important that is on the day. We're all different in life, and we should have the means to reflect that when we depart. Thank you all for making that happen.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Funeral Review (moms funeral)

A & A Walters Limited, did my moms funeral on, 1.10.25, at 10.20am.
Everything went wonderful, the respect the gentlemen showed towards my mother was wonderful. I cannot fault them at all. David the conductor, went above and beyond, his respect towards me, as a daughter was wonderful and to my mom he gave the upmost respect. Well done David. A & A Walters Limited, should be very proud of your staff, they go above and beyond, I cannot thank them enough. Big thank you to Elisia and page, for helping and guiding me through the funeral arranging process. Wonderful ladies very respectful and professional. You really do deserve this review. Thank you for your kindness and guidance when I really needed it. God Bless You All

October 1, 2025
Unprompted review

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