Walters Motor Group Reviews 

107
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who guide buyers through every step of the journey without any pressure. Consumers also note that vehicles arrive in fantastic condition, supported by thorough safety checks, new MOTs, and clear communication throughout the transaction. Some reviewers were not happy with the aftersales support, mentioning frustrating experiences when trying to get assistance or resolve vehicle problems later on. A few people also reported unexpected mechanical issues, undisclosed damage, or feeling dissatisfied with the overall condition of the car after driving away.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff who keep... See more

Customer service

Customers had positive experiences with customer service, consistently praising staff members for being... See more

Product

Consumers find product quality and vehicle condition to be a source of great satisfaction, frequently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the first time I have bought a car without physically seeing it. I contacted Damon and he made the process so simple and detailed every stone chip on video so there were no shocks when it was... See more

Rated 5 out of 5 stars

Very pleased with the service and car. My daughter, a new driver, bought a budget priced trade in. Despite it being a trade in, a new MOT was issued. We could only collect on a Saturday because of wor... See more

Rated 5 out of 5 stars

The whole approach from when I first test drove a car through to picking it up was very professional. Although I waited a while before I was able to collect my car I was kept informed and updated on a... See more

Rated 5 out of 5 stars

This is the second time that I have used Walters,and the service is amazing. Debbie was very helpful and let my wife and I look over a couple of cars and when we final picked one the transaction went... See more


Company details

  1. Car Dealer

Information provided by various external sources

Walters Motor Group have been a Family Run Business Since 1977, and operate from 2 Norfolk locations: Loddon and Norwich. Celebrating 40 years of excellent service, and thousands of happy customers, we pride ourselves in stocking only the best used cars. As an AA affiliated dealer, we are part of the dealer promise scheme assuring peace of mind with every purchase. contact us today and find out what sets us apart from other motor dealers, and why our customers rate us so highly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(107)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunning Mercedes SLK

The experience shopping for a car at Walters was excellent. Daniel was courteous and knowledgeable about the car that I purchased - a Mercedes SLK.

The car was serviced and cleaned and looked stunning on pick up.

All dealt with without any fuss will definitely use again in the future if needed.

December 23, 2020
Unprompted review
Walters Motor Group logo

Reply from Walters Motor Group

Hi Dawn,

Many thanks for your lovely review!

We hope you get some nice weather to get the roof down and enjoy your SLK!

Kind regards,

Daniel @ WMG

Rated 5 out of 5 stars

Purchases of Volvo V40 auto

Recently purchased a Volvo V40 from Walters Motor Group and was really pleased with the whole process!
The amount of information and number of pictures provided online was invaluable in shortlisting potential vehicles. Then the buying process, including the part-ex of my old vehicle, was seamless, friendly and very professional throughout.
The vehicle was immaculately presented, exactly as pictured. The service and warranty provided gives added confidence to the purchase.
Would highly recommend this company to any potential purchasers.

December 13, 2020
Unprompted review
Walters Motor Group logo

Reply from Walters Motor Group

Hi Den,

Many thanks for your review - we are pleased to hear you are happy with your Volvo!

Kind regards,

Daniel @ WMG

Rated 5 out of 5 stars

MAZDA Cx-5

MAZDA Cx-5 fast, efficient and friendly can't fault the sale. Just a bit scary parting with so much cash, but if you do the right checks, you will see there is nothing to fear, but please do your checks correctly, don't skip any it's important. Car is fantastic.

December 10, 2020
Unprompted review
Walters Motor Group logo

Reply from Walters Motor Group

Good morning, thank you for your kind review!
I am really pleased to hear you are happy with your lovely new Mazda CX-5 and the buying experience.
Kind regards,
Daniel @ WMG

Rated 3 out of 5 stars

Not a smooth experience

Bought an Audi Q7 from these people during the covid time, car was viewed online and as it was a decent price and the spec I was looking for I reserved online straight away, there were a few hiccups along the way regarding the car not being taken off sale even though they had my reservation deposit. This was eventually rectified. They put the car through an MOT sent a video walk around highlighting one small issue on the bodywork which I accepted.

They waited for a rear light to arrive which needed changing after their inspection of the car, I advised I wanted the car by the end of that week as it was already three weeks from the point I paid a deposit, the car was delivered on the day we agreed.

Upon receiving the car there were a few more body marks than the video highlighted, some light scratches which are expected as it’s not a new car but some that should of been pointed out I think.

I quickly noticed the battery was failing and contacted them, after a few weeks of them somewhat messing around they finally agreed to buy a genuine Audi battery if I fitted it, the car needed a genuine battery as it required to be coded to the car, this I feel was only agreed as I threatened to return the car for a full refund.

A few other issues have come to light that with the vehicle, the front discs have a vibration and are clearly slightly warped, these need changing and are not cheap, the air con has a faulty flap motor as the rear air con on the drivers side blows hot when the rear of the car is fine, this is a dash out job to sort so not happy this was not noticed, in fact one part of the actual heater vent was complete missing so you couldn’t even shut off the hot air in these current hot temperatures we are having.

Would I buy a car from them again? If I were local to them and could properly inspect them maybe, a distance sale relying on them to check the car thoroughly and be honest no.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

First Class experience with Walter's

First Class experience with Walter's.
I bought a Jaguar XF Luxury and the process from start to finish with Ross was so straight forward.
The company even got my car ready a couple of days earlier when I asked.
Would highly recommend them and when I decide to change this car they will be my first visit.
Superb!

August 7, 2019
Unprompted review
Walters Motor Group logo

Reply from Walters Motor Group

Thank you so much for your extremely lovely review Mr Fryers! It really does mean the world to us to hear such lovely words from our customers. It was of course my pleasure and I really do hope that you keep enjoying your XF for many years to comes. All the best, Ross and the WMG team.

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