Ordered in January a Map, never got it. They demanded a re-shipping payment once I claimed, which I refused. After several emails with delayed answers (2-3 weeks each), I just claimed through my cre... See more
Wanderland Designs
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See what reviewers are saying
I received my order after 12 weeks of waiting and emails. Products are good and packing was efficient. Customer service was quite responsive. But it didnt go as smoothly as it should be. Shipping too... See more
Ordered 4 items, they took the money from my cc and never sent a thing and now they are non-existent on the web!
This company is an absolute scam! Absolutely agree with the other reviews. My product has not arrived and I've requested a refund in accordance with their refund policy, but rather than take my reques... See more
Company details
Information provided by various external sources
Premium custom handmade jewelry and accessories for those that have Wanderlust.
Contact info
East Grand Avenue 201, 92025, Escondido, United States
- wanderlanddesigns.com
Scam?
OMG! Based on the replies on here I'm scammed too. Ordered in Feb 2018 and still did not receive my map and it's already May! I've read past reviews that they changed the name from Lady lux or something like that and emerged as something new now? I see that they have a new site going on again! Is there any way to complain and sue these people? I mean what can we do? They've already charged my credit card! Surely there should be protection for buyers from scammers like this!
Professional thieves
Professional thieves, months receiving the same email fake prescripted response, sorry I dont pay attention to this reviews before
Happy me ! Got all the 5 items I ordered !
I seriously dont understand why everyone is so negative ?
I ordered 5 items , included the globetrotter map and got everything after a few weeks in perfect condition...
Only one item was not the right one but i dont care because i can use this one better then the one i ordered haha.
Thx wanderland !!! You made me happy :)
FAKE WEBSITE!
FAKE WEBSITE!
MORE THAN 6 6 MONTHS AND NO MAPS! BOTH 2 AND NOTHING RECEIVED AND THEY KEPT SENDING MESSAGES IT WILL SHORTLY ARRIVE BUT NOTHING! COMPLETELY UNNACEPTABLE!!!! FACEBOOK AND INSTAGRAM SHOULD NOT ALLOW THIS KIND OF FRAUDS IN THEIR WEBSITES!!!!
Same thing here
Same thing here. Ordered a scratchable map. Tracked it on China Post. Seemigly dismantled and sent back to the company. Now they want me to pay 10 bucks for the reshipment as they claim the address was either not correct or it could not be delivered at my address (in Slovenia). BS! Probably it would be 10 more bucks down the drain. Nothing like that has ever happened to me although I do shop on line (even from "Sunny California" where they claim they are).
No product, no refund
It's been 4 months since I purchased 4 itens and I still haven't received them and I asked for a refund that I also haven't received. The communication with Costumer Service is pretty much non-existent. When I do get a response, it's to wait a little bit more. Stay clear from this company.
Merchandise never received!
I ordered the scratchable map online in January 2018 and have not received anything yet (order number:WD83951)
The support@wanderland email keeps telling me the product will arrive the following week, and when it doesn't, I query where the product is and I get the same excuse that the product is on the way.
I then requested a refund, but keep receiving an email that apologizes and promises the product will arrive. Absolutely ridiculous. I would recommend this company to no-one as the service is terrible to say the least!!
My husbans ordered a map for me for…
My husbans ordered a map for me for christmas 17. 4,5 months later no map and no money refund. Customer service always answer very politely but no solution. Deeply disapointed.
You won't receive your order
Yup, just like others - haven't received my order (made 5 months ago) and the support's answer is the same "thank you for your patience.. wait for 2 more weeks". So glad I didn't spend a lot of money on their website because I'm sure I won't get a refund.
Ridiculous how such website advertise…
Ridiculous how such website advertise on Instagram (nobody checks weather it's a legit business?) and attracts people into a fraud / scam. Although everything seems fine first, it turns out that you will definitely end-up robbed by this "smart" guys.
Later Update 20/04/2018
3 weeks ago I've approached my bank to stop the transaction and recover the money from them as they have exceeded the delivery term long-time. Right afterwards they contacted me both on e-mail and sms to communicate that the product will be shortly shipped. (this was already 8-9 weeks after ordering the product
Still, today I received at the Post Office a package with my ordered products sent from China. I went to pick-up my order and the products were there. The print is quite qualitative, the box was a little scratched due to wrong packaging and handling in delivery.
I would still not buy anymore from this website, and not recommend anybody else to. Probably if I wouldn't have approached my bank, I would still have my messages unanswered by "client service".
Terrible. Fraud company
Terrible. I had checked their website first and added things to the cart. But then seeing the worldwide shipping rate, i closed the page.
Their customer service then emailed me saying that they noticed i kept things in cart and didn't make purchas and thus they are going to give me some further discount. I was happy seeing their immediate correspondence and attention to customer purchases.
I purchased many items from them in July 2017 and they promised me worldwide delivery to uae. N since then haven't received the items. Its being 8 months now (its March 2018) and still they reply saying items are probably delayed due to bad weather conditions and such lamest excuses. Even after telling the dem many times i want my refund, they keep replying asking to wait. I wish i had seen this page before making the purchase.
Its a fraud company
10 weeks to deliver the World Map
10 weeks to deliver the World Map, damaged on delivery from China. No response from “customer service” !
Fraudsters!!
Fraudsters!!! It's been more than two months - still haven't received my map. Messaged them after 5 weeks and they were like oh we will get back to you. Then no replies to any messages. Just stole my money! Never buy from these people! Even on their website they kept the good reviews. No space for the bad reviews apparently! THEY WILL JUST TAKE YOUR MONEY AND NOT SEND ANYTHING. They will only learn if they close down for good!
Terrible product - fake
Terrible product. Necklace arrived gold color. 1 week later gold color gone and it's now copper. 1 week!! Also ordered 2 maps. 1 badly wrinkled. Waste of money. Stay clear!!!!!
the 2 maps we received are all wrinkled…
the 2 maps we received are all wrinkled and twisted. the package in which we received each of them was dented everywhere. after several hours under big books the maps are always the same, so directly to the trash. I totally discourage ordering wanderland designs.
Fake website
Fake website. They will never deliver your order. They are heavily advertising on Instagram. I ordered a watch and have been coordinating with them for more than 2 months now. When I asked for a refund, they asked me to wait for another week.
Someone should take a strict action over this scam.
Don't waste your time and money
Don't waste your time and money. They are a scam.
no poster no nothing
no poster no nothing. not even answering e-mails after sending three to cancel the order. Only after contacting the credit card company I was able to get my money back
Save your money from those thieves
Take care everybody's because they are thieves.
I made an order and I didn't receive it and no one is answer my emails
And till now i can't refund my money
Similar experience to other reviewers!
Similar experience to other reviewers. I placed an order and only after was told the product was out of stock and would arrive in 4-6 weeks. I immediately canceled the order but the company did not respond for three days...then told me I could not cancel. At this point, they said I would receive it in 3 weeks. I demanded a refund and when I did, they suddenly claimed the product had already shipped. They could not give any tracking information however.
Nothing has arrived, I have opened a dispute with my credit card.
Avoid this merchant!
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