Wardrobe Direct Reviews 301

TERRIBLE QUALITY, BAD INSTRUCTIONS!! We were not expecting an amazing quality at that price but all unexposed parts and sides are sub-standard materials, which break easily when being constructed. The chipboard is very brittle!! The sliding doors have dropped immediately after being built. The instructions are a Joke!! None of the parts were labelled, we had to work them out!! Company does not exist that address is shown and you can't even call them, there is no any assistance!! Don't waste money! Consider investing a few pounds more for a better quality! We regret the purchase!

Easy to order. Hoping the wardrobe arrives with the same ease and is as good quality as advertised

The site was easy to use and it was useful to view the optional extras.

Wardrobe looks excellent and way bigger than I thought it would be given that I purchased the 1500mm wardrobe. Only downside was the lack of numbers on the separate parts as per the instruction manual. This meant that it took us longer to assemble as had to work out what part was what. Overall solid wardrobe and looks great.

Despite me initially baulking at the cost of delivery, assembly and having it carried up to my flat, I have to say that we are delighted with the product and service. Getting it delivered and installed before Christmas, despite having to turn down a delivery slot in early December, has been a wonderful bonus. The installer/driver did an excellent job and just got on with it - for nearly 3 hours. Very happy indeed.

Wardrobe delivered quickly and assembling service was very professional

Good to get a discount code

The wardrobe is very solid and beautiful. Valentino has incredible talent and made all installation efficiently and professionally. Thank you for your service.

Wardrobe is great although rail side does not accommodate hangers at right angles. Sliding doors bit sticky but it looks great and matches our existing ones very well.
Originally told deliveries would be Mond- Fri which was good for me and then turned out that I had to be in and up early on a Saturday.

my girls absolutely love the wardrobe. fitters were great and professional.
the only negative was not having a direct line to ring Wardrobe Direct. ps would definitely use again 🤙

Easy to navigate site, excellent value.

Great communication to questions I had prior to purchasing a wardrobe. Thanks.

The bedroom wardrobe is great it is my second one of this kind.
The guy who assembled it was very good and precise.
What let you down was this fee for carrying the flat packed boxes up 12 stairs in my small house. I was working away and my wife rang me to say that they wanted £20 'CASH' to carry them up the stairs.
It is a bedroom wardrobe where do you think it is going to go.
I told my wife to pay with a card and get a VAT receipt.
Of course this didn't happen and the huge boxes sat in the hallway for ten days until the assembly guy could come. When the guy came to assemble it I still had to pay £25 for him to take the bits upstairs.
I am sorry but this wasn't a £175 IKEA Wardrobe. It was nearly a thousand pounds, I can't believe that your guys couldn't just carry it up a small flight of stairs in our little terraced house. NOT GOOD!

Very prompt service, delivered when requested. Product quality is excellent and easy to assemble. Finished product looks great, lovely finish, a very stable wardrobe.
Fantastic value for money.

Good quality very sturdy and easy to assemble

It turns out that I must pay £75 for a new contractor to view the wardrobe. That was their final offer. No ifs no buts, take it or leave it. I queried why I should have to pay, and was told, them's the terms or we close the case. 'Thank you for your understanding' And that was that! I don't think I've acted unreasonably. I provided WD with plenty of photographic evidence the wardrobe was faulty and/or poorly assembled. With the manufacturer also unwilling to accept responsibility, their policy of making the customer pay £75 for a 2nd opinion has worked. I'm sure I won't be the last to experience this form of customer service, and hope it acts as a salutary lesson for anyone else who's purchase isn't what they expected or deserved!

The reviews and advice really helped us make a decision on what company to use.

Brilliant service.Ordered bedroom set. Delivered within a week by 2 lovely delivery men who carried upstairs for us. Paid for assembley and that was done a week later. Assembler were polite, quiet and even took their shoes off! Would definitely recommend

Very poor after care have sent numerous emails had 1 reply have sent photos of the broken plastic handle which broke the same day was fitted, the cushioned strip on side of sliding doors is coming of, very flimsy back panel, the wardrobe looks the part but poor quality.i stick by my review but since writing it I had an apology for the company not getting back to me regarding my problems,they have now been sorted the guys came out and replaced and mended my issues ,