Wardrobe Direct Reviews 301

Communication excellent and time scales followed even with me moving delivery date back . I found the instructions hard to follow suggest a sticker on parts with it's ID on it as that was the biggest battle

Very happy with the wardrobes. Lovely colour. Friendly delivery men & delivered on time.

Brilliant wardrobe delivery and installation was very good

Delivered very quickly by helpful and courteous driver. Wardrobe was undamaged and quite straightforward to assemble.

our 3 wardrobes arrived on time after I chased delivery date. Each wardrobe had 6 boxes only difficulty delivery driver not helpful husband had to stack boxes outside our home then get them inside.
Make sure If you are putting them together yourself you read through instructions first, but they are fairly clear to understand.
Once up they are study with great inside storage space. The addition of soft close drawers works well for our needs, the drawers are ample depth so plenty of space.
Only downside is the length of hanging space for longer dresses, however shirts, trousers and suits all hang well.
The shelving points are great for handbags, t-shirts etc and surprisingly spacious allowing further storage solutions.
Lighting is not a standard plug so you will need an adaptor (shaver style) if you want to have functioning lighting.
For the price we paid exceptionally pleased with the quality and look of the wardrobes so would highly recommend, just be mindful that they take time to put together if you use the build yourself option.

5 Stars all the way for my experience with Wardrobe Direct. Good quality Petra wardrobe. All queries excellently handled very quickly. The fitting team excellently handled the fitting. Overall a very good experience. Would certainly use again.

I recently purchased two items from this company, including a chest of drawers that has a very strong chemical smell. Even after more than a week, the smell is still present, making it completely unsuitable for storing clothes and potentially posing a health risk. The odor was so bad that it caused me an allergic reaction, and I am unable to use the product at all.
Despite raising my concerns with the company, they have ignored my complaints and have not offered any resolution. I would advise others to be very cautious when purchasing from this company, especially if you are sensitive to strong odors or chemicals.

Wardrobe is of exceptional quality and was erected by extremely professional installers. Having seen them at work do not consider trying erecting this yourself unless you are an extremely capable DIYer.

We are delighted with the look of this wardrobe which has finished off our bedroom to a T.

Easy to order delivered and installed great service clean and tidy guys and wardrobes are good quality i am very pleased.

I brought a wardrobe from Wardrobe Direct back in July, when it was delivered it had been damaged in transit so fair enough so was offered replacement (min 2 to 3 weeks for replacement!)
I declined replacement and asked to return & have a refund, simple enough you would think.
I finally got a refund this week so 8/10/24 & that was me having to contact them weekly for 2 month!
Customer service & after care is a joke!!!!!!

Amazing love it great price great quality

From delivery to assembly everything went smoothly. The wardrobes are of good quality and I am very pleased with them.

Just don't bother with this company, ordered a wardrobe with a 7-14 day delivery date.

That passed, was told a further 2 weeks.

That passed, was told they were arriving the next day at the point of contact and that it'd be arranged to be delivered. That was over a week ago.

The only way to contact them is via email, which now seems to have stopped responding so quick and a live chat that never sends you to a human.

Suffice to say I'll be getting my money back one way or another.

Edit - so they promise a refund, nothing appears for a week. I chase them up and they only then issue it a week later.
Am I surprised, no not really. Seems this company doesn't want to listen to the feedback on this site.

First of all, this wardrobe looks great, second the price is unbeatable. Quality is not great, but OK, bearing in mind the price is Good. Was missing couple screws and bolts, but it didn’t affect a construction. I must say good word about customer service, they reply quickly and solve my problem without hesitation ( door mirror was cracked during delivery ) So yeah, can recommend and definitely will buying from them again

Brilliant service from start to finish. The delivery was fast and the on site installation service superb, and what lovely staff too. Oh, and a very nice double mirrored wardrobe, which my teenager has yet to start filling off her floordrobe!

Really pleased with my service from wardrobe direct! Petra looks amazing and everything I wanted in a wardrobe, joiner was polite and got to work straight away, delivery perfect, one happy customer

Delivered on time - nice guys too.
Good quality - solid!

Firstly, I'd like to say the wardrobe set I ordered was good quality. But the delivery time, not so much. I was trying to get our bedroom re done while my wife was away, so I choose wardrobe direct as it said 12-14 days delivery time on the website. So I ordered 2 weeks before she went away. I also emailed them to ask them if I could have it over some particular dates, to which they replied they would try, but its down to the dispatch team. It ended up arriving 4 weeks after the original order date. I wouldn't have ordered it from them if I had known it would have taken that long. And it totally ruined the surprise for my wife that I had planned. As stated, I am happy with the quality and price, but I think 4 weeks to get delivered is far too long!

Bit lacking in communication.
Pleased with wardrobe large and spacious.

Guys who installed were brilliant and dealt with lack of instruction so well

Fantastic customer service. Had a few questions about product specification and assembley room clearance. Prompt and polite customer service responses answering all my questions in full