Warranty Administration Services Ltd Reviews 260

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and stress-free. The service is consistently described as excellent, with many highlighting the efficiency and ease of the claim process, from initial guidance to prompt payment. Reviewers particularly appreciate the quick response times and the smooth handling of warranty issues. However, some customers were dissatisfied with their warranty claims being refused, specifically citing issues where claims were denied due to technicalities like service schedules not being explicitly communicated or understood. These individuals felt that the warranty policies were not always clear regarding maintenance requirements, leading to unexpected claim rejections.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and brilliant... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers highlight the professionalism,... See more

Warranty

Clients share positive opinions on warranty. Many reviewers highly recommend the service, praising the... See more

Response time

People report positive experiences with response times. Customers consistently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast feedback, excellent service, excellent staff. I would have no hesitation in recommending this firm. The lady we dealt with (Tara) was very helpful. Unusual these days to find a UK business as we... See more

Rated 5 out of 5 stars

We just experienced the best customer service ever. Before submitting our warranty claim we read the many Trustpilot reviews in praise of Matthew & Tara. They almost seemed too good to be true, bu... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient

Very efficient! The warranty on my Peugeot 3008 was supplied by Arbury Solihull and handled by WAS. They were quick at answering emails and I found Tara a pleasure to deal with. She is a perfect balance of professionalism and friendliness in all communication.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Tara handled my claim, she done the work from start to finish. Excellent customer service. Reimbursement received thank you very much Tara you’re a star

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Never had to claim on a car warranty…didn’t know how to proceed

Never had to claim on a car warranty before.didn’t even know how to start .got in touch with WAS Ltd first point of contact was Tara explained our situation.tara immediately said don’t worry.igot this for you and will sort it all out with the dealer ,Tara was brilliant sorting everything out took all the worry off us .informed us of every step .very knowledgeable in every step our claim was confirmed Tara is very easy to talk to and very polite .a credit for this company 100%.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

The claim was managed by Tara, who was polite, courteous and extremenly helpful. Tara was also very customer focussed and and wanted to help. If only evenyone displayed similar values and qualities.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional - Thank you!

Tara has been exceptional from the very start. Approachable, honest, and genuine. An absolute pleasure to work with, going above and beyond to provide support. The case was resolved quickly and efficiently – thank you!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased an extended warranty with…

I purchased an extended warranty with my second hand Nissan. A few months later a few things needed to be fixed, so I asked for a quote at the Nissan garage and submitted it to Warranty Administration Services. They accepted the quote, I had my car fixed, paid for the repairs, and was refunded within a few days. Excellent and very friendly service, I would highly recommend.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

A lady called Tara helped me through…

A lady called Tara helped me through the whole process, she was so kind, listened to me, was very knowledgeable and helpful. Phoned me back when she said she would. This lady went above and beyond, really wish there was more like her. Thank you Tara.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

First class speedy response

First class response which was very helpful during a stressful time trying to get my vehicle repaired. The claim was dealt with speedily and courteously. I couldn't be more satisfied.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

hassle-free service

hassle-free service, fast resolution
Easy contact by phone direct to a person with no menus or other nonsense, clear instructions, prompt (almost immediate) reaction to the claim when I got the estimate as requested.
No hassle even though I happened to be in France when I had the breakdown and needed to make the warranty claim.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Warranty claim

Robert was very helpful and made the process of making a claim effortless. Provided information very quickly to both myself and the garage carrying out the repairs.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Being without my car for over two months due to an on-going issue which required the involvement of two garages was very frustrating but this was countered with the first class service provided by Tara and the rest of the team at Warranty Administration Services Ltd who kept me updated through every step of the process. Tara was very supportive throughout the process and provided timely and efficient communications along with a superb customer-focused approach to dealing with my claim. As such I would have no hesitation in recommending Warranty Administration services Ltd (and I hope you get Tara assigned to your claim!!).

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and efficient service with…

Fantastic and efficient service with brilliant customer-focused approach to dealing with claims. Our claims advisor was experienced, thorough and very knowledgeable. I would recommend Warranty Admin to anyone without hesitation.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and efficient

This was my first time working with a third party warranty company and I have to say I was very pleasantly surprised. Tara handled my claim from start to finish and was great to work with. Would use again!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly rated !!

I found the whole process, once I got through to Rob, worked seamlessly. He approved my claim after speaking to the VW dealership that were doing the repair to my car. He then explained the process of what I then needed to do. All sorted in a couple of days. Many Thanks.

August 8, 2024
Unprompted review

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