Warranty Administration Services Ltd Reviews 260

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and stress-free. The service is consistently described as excellent, with many highlighting the efficiency and ease of the claim process, from initial guidance to prompt payment. Reviewers particularly appreciate the quick response times and the smooth handling of warranty issues. However, some customers were dissatisfied with their warranty claims being refused, specifically citing issues where claims were denied due to technicalities like service schedules not being explicitly communicated or understood. These individuals felt that the warranty policies were not always clear regarding maintenance requirements, leading to unexpected claim rejections.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and brilliant... See more

Claim

Customers consistently note positive experiences with claim. Many reviewers highlight the professionalism,... See more

Warranty

Clients share positive opinions on warranty. Many reviewers highly recommend the service, praising the... See more

Response time

People report positive experiences with response times. Customers consistently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast feedback, excellent service, excellent staff. I would have no hesitation in recommending this firm. The lady we dealt with (Tara) was very helpful. Unusual these days to find a UK business as we... See more

Rated 5 out of 5 stars

We just experienced the best customer service ever. Before submitting our warranty claim we read the many Trustpilot reviews in praise of Matthew & Tara. They almost seemed too good to be true, bu... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very happy with Warranty Admin

Very happy with Warranty Amin Services/Rob - they advised and sorted the claim with my local garage, who themselves said “they certainly are one of the best warranty companies they have dealt with”.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Rob was really helpful at processing our claim, even if our local dealer garage was not. Got the claim approved from the original dealer and helped guide me through the trials with our local garage who were doing the repair.

Many thanks.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Contacted Warranty administration…

Contacted Warranty administration services about a claim on a car I bought from Hendy Eastleigh it was quick and easy just sent off the invoices and proof of payment and they sorted everything out was kept updated throughout by Tara and Rob the claims advisors thank you

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar Service from Warranty…

Stellar Service from Warranty Administration Services

I recently had an issue with my truck, and I can't say enough good things about this company. From start to finish, their service was exceptional. Here are the highlights:

1. **Efficiency and Speed**: When my truck needed repairs, they wasted no time. They swiftly assessed the problem, coordinated with the repair shop, and got my truck back on the road faster than I expected.

2. **Effective Communication**: Throughout the process, Tara kept me informed. She explained the repair process, estimated timelines, and any additional steps required. Their transparency made me feel confident that my truck was in capable hands.

3. **Professionalism**: Tara demonstrated professionalism. She treated me with respect, answered my questions patiently, and ensured a hassle-free experience.

In summary, if you're looking for a car warranty company that delivers efficient service and quick issue resolution, I highly recommend Warranty Administration Services and Tara especially. They exceeded my expectations, and I'm grateful for their prompt assistance.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Absolutely blown away by the service received from Tara at Warranty Admin Services. Incredibly efficient and helpful. Our whole claim turned around super quick and without any fuss.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Tara’s amazing. Knowledgeable supportive and kind. Helped me navigate a really difficult situation and made it far less stressful than it could have been. I recommend incredibly highly.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

First class service from Warranty Administration Services

I bought a vehicle from the Hendy Group approx 8 months ago and it came backed with a warranty that is administered by Warranty Administration Services but funded by Hendy Group themselves.

Unfortunately during my ownership of said vehicle, I've already encountered 2x rather expensive issues (the first being just over £1k to resolve and the second being just under £4k) and in both instances, I received first class service from Warranty Administration Services.

Both claims were authorised within 1 working day and both were settled via bank transfer within a further 2-3 working days.

I must confess that I was a little worried that the warranty I had been given would be worthless but am pleased to confirm this has not proven to be the case at all!

A special thanks to Tara and Andrew who handled said claims.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome service, and Kudos to Tara

After an initial mess around because of incorrect details provided by the car reseller (no fault of the warranty company), i managed to get through to Tara. SHe has been exemplary on both the warranty claims I have had to make claims for.

She is prompt efficient and always ready to help.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Professional and highly efficient. Tara is a STAR and it is a real pity there are not more like her in this world!!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very helpful, they answer the phone very quickly, couldn’t ask for more from them.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Tara the magnificent!

As soon as I spoke to Tara, she was magnificent!! spoke to both the supplier and garage and arranged full payment!! The supplier of the vehicle only wanted to pay for certain parts, however Tara sorted it all out!! Would highly recommend Tara, as she was professional, courteous and on the ball, Thanks for all your help!

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

As soon as I called they were on the case !!

The moment I called with an issue with my car, it was dealt with swiftly and professionally. No issues at all, a special thank you to Tara, what an asset to the company, her customer service is absolutely superb. If I could award 10 out of 10 I would, and would highly recommend this company.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

ONE NAME TO TRUST TARA PAULSON

Great experience with this company especially with Tara I bought a Tesla from Henry's had a few problems BUT ALWAYS THERE TO HELP ON THE OTHER SIDE was Tara always so fast in replying to call AND emails EXCELLENT!! she will never let me down if this could give a 10 star I would.

January 19, 2024
Unprompted review

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