Warranty Administration Services Ltd Reviews 260

This is the second time I have used crystal clear warranty and Tara the lovely lady on the phone has been very helpful with my claim and gone the extra mile to settle it . Very good experience

This company (providing a warranty under the name of Crystal Clear) was used by a dealer when selling me a car. Within the default 6 months I had to call on them for 2 separate issues. Having never dealt with warranty companies before, I called to discuss 'how it all works' and I have to say that the help on the phone, the email communications and the overall handling was perfect. Immediate, clear and sufficiently detailed in answers and work all the administration of dealing with the claims. A special thank you to Tara who was the main contact for me (a credit to 'Customer Service' which is very important to me).

Great communication and personal touch from Tara at Warranty Admin in connection with a claim

Excellent service from start to finish. Prompt at replying with any questions or issues dealt with. Would 100% recommend.

It is rare to deal with a company where they try right at the start to help and to resolve issues as opposed to saying no and being difficult.

Whilst I have not had cause to deal with them too many times (as one would hope with a warranty) the few times I have (including very recently) were very positive. I would. not hesitate to recommend this company to anyone

Great comms throughout and resolved very quickly

I needed to make a warranty claim recently for a faulty TPMS sensor. The service department in my local dealership told me that it was all very straightforward getting the repair authorised. I phoned up Warranty Admin Services afterwards to check how I claimed back the cost of the work and a very helpful person told me where to email the receipt etc. My email was responded to very quickly and I now await the refund from Hendy themselves.

I am very happy with the service provided so far.

Excellent service given to negotiate a query with the car firm after requiring repair work on my car. This resulted in money refunded after a down payment was requested for exploring the problem which should have been covered under the warranty.
Professional and excellent customer service by Tara who mediated with the car firm!

Tara has been so helpful throughout the whole process and was so understanding for each parties needs. Thank you

Our warranty did not cover the unit which went wrong in our car leaving us facing a substantial bill , only 32 days after buying a second hand Astra . This was something which could not have been forseen and rather stressful ,
Fortunately, Tara from WAS quickly and without being prompted negotiated a goodwill payment from the dealership which covered 80% of the bill .
A great result and many thanks to Tara and WAS .

We’ve been facing a huge bill from BMW to get my car fixed. It was extremely stressful experience to say least… all until I phoned and spoke to Tara! What an amazing lady she is. She helped me to relax and explained that we will get reimbursed in full as all was authorised. After talking to her I stressed no more and indeed we received all amount we paid first back into our account! Highly recommended!
Tara provides fantastic customer service! Thank you once again!

I have had a really hassel free expereience when using WAS. Always prompt with comunucation and great customer service would highly recommend.

Thanks to Tara and Bryan for helping me with my claim. They have gone the extra mile and managed to sort out my hefty Bill for the cost of parts replacement while the level of my warranty doesn't cover it.

Tara and Bryan are both Super Stars and should get promoted with a salary raise.

Thank you both

Even though the issue was not covered under the warranty they told me this should have not come the way it did and told me to send them the receipt for the work done and they would talk to the dealer and try get me refunded which they did fast and promptly also.

Tara was terrific from start to finish. Kept us informed, advised on the process, sent follow up emails to advise on the course of action. The best extended warranty package I have ever taken out. Thank you Tara

A big thank you to Tara who was able to process my claim. Everything was handled really quickly (all the same day) which made the experience stress free. Thanks again. Would highly recommend.

I rang the company after a stressful day with my new car; got through to Tara and she put me at ease straight away by explaining the process and breaking down the technical jargon. Tara was helpful and efficient throughout the entire process, ultimately ensuring the dealership covered the costs of the repairs. I am very grateful for Tara’s help and expertise!

Great communication and ownership, very helpfull and my issue was resolved and dealt with very quickly. Thank you

Thank you Tara for quickly handling warranty claim. Polite and efficient service overseeing claim and approved within 1 day. Highly recommend , breath of fresh air to receive such great service, thanks again.

Had problem with a car that we had bought very recently. Tara was very helpful in explaining the claims process, and chasing it all through for us. We received the full payment for our claim the day that we submitted it. Much appreciated, good job, and thank you Tara !