Washington Brown Reviews 1,161

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many people highlight the prompt response times and the reasonable pricing of the services. Consumers also appreciate the clear, detailed, and comprehensive reports provided, often noting the ease of the user experience. However, some customers also noted that the company was quite pushy when it came to "signing up" for their service. A few other people also felt that follow-up emails were sometimes required to track the progress of the report preparation.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and expertise.... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt... See more

Price

Reviewers consistently express satisfaction with the pricing. Customers frequently mention competitive and... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, accommodating and professional staff at competitive prices, were just the icing on the cake at Washington Brown. The cake itself is glorious. They will not charge you if what you claim is le... See more

Company replied

Rated 5 out of 5 stars

Staff at Washington Brown were easy to contact, clearly understood my requirement and were proactive during the time of any interaction that I have had. I wanted to get my dep schedule and this was my... See more

Company replied

Rated 5 out of 5 stars

Fast, easy process with good communication from staff via phone calls. It was great that they were able to conduct their assessment without a site visit and passed on the savings in the report fee.

Company replied

Rated 5 out of 5 stars

Washington Brown is very helpful and prompt responding to my email or calls. Everyone from the team helps me to complete the depreciation report in a timely manner also guide me through what documents... See more

Company replied


Company details

  1. Quantity Surveyor
  2. Property Investment
  3. Real Estate Surveyor

About Washington Brown

Written by the company

Get Your Free Depreciation Quote

Washington Brown are experts in preparing depreciation schedules across Australia.

Each year, we prepare more than 13,500 reports, delivering $1.5 billion in depreciation savings.

Whether your property is a house, apartment, office suite or factory, Washington Brown can prepare the right depreciation schedule for you.

To find out how much depreciation you could be claiming, get a Quick Quote above.

One of our team will send you an obligation-free quote, as well as your estimated deductions if requested.

When Maximising Deductions Matters

Written by the company

Industry Experts
We know how to maximise your depreciation deductions, with over 40 years of experience and more than 227,500 depreciation schedules prepared.
Fast Turnaround
With one of the largest databases of construction projects across Australia, we aim to complete your report in less than a week from receiving your information.
Inspection-Free Options
If an inspection won't increase your deductions, we don't charge you for one! Visit our website to see why an inspection isn't always beneficial.

Upside Only

Double Your Fee or It's Free

Double Your Fee or It's Free
If we can't achieve at least double our fee in the first full year of deductions, then there is no cost to you!

Contact info

Promotion box for Washington Brown

Maximise Your Depreciation Deductions

Our Clients Claim an Average of $55,381 Over the First 10 Years.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

The company provided a concise…

The company provided a concise reporting summary which was accurate. The assessor went the extra mile to complete the report . Although follow up emails required on progress of preparation of the report.

March 17, 2026
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Reply from Washington Brown

Hello there,

Thank you for your review we appreciate it!

We’re glad to hear the reporting was concise and accurate, and that the assessor went the extra mile to complete your report. We also appreciate your note regarding follow-up communication during the preparation stage — this kind of insight is valuable and helps us continue improving the overall client experience

Providing thorough, reliable reports is always a priority, along with ensuring clients are kept well-informed throughout the process.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Simplifies Depreciation for investors

Simple. Easy. Cost-effective. Clear communication and patience. All demonstrated by the team over the course of the engagement

March 19, 2026
Unprompted review
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Reply from Washington Brown

Hello Rohit,

Thank you for your kind feedback. We appreciate it!

It’s great to hear that the experience was simple, clear, and cost-effective, with strong communication and patience demonstrated throughout the engagement. Delivering a smooth and supportive process is exactly what we aim for at Washington Brown, and we’re pleased this came through in your experience.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Clear Communication

Communicated regularly and requests were clear.

March 3, 2026
Unprompted review
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Reply from Washington Brown

Hello Kent,

Thank you for your review. We appreciate it!

We’re glad to hear that communication was regular and that requests were clear throughout the process. At Washington Brown, maintaining clear and consistent communication is key to ensuring a smooth, efficient experience for every client.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Staff at Washington Brown were easy to interact and helpful

Staff at Washington Brown were easy to contact, clearly understood my requirement and were proactive during the time of any interaction that I have had. I wanted to get my dep schedule and this was my first time and staff were able to assist me and explain the process. This was very helpful for a first timer and they were very well trained. My experience was very positive and professional. Thanks

February 20, 2026
Unprompted review
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Reply from Washington Brown

Hello Pradeep, Thank you so much for your thoughtful feedback! We’re really glad to hear that your first experience getting a tax depreciation schedule was such a positive one. Navigating it for the first time can feel like a lot, so it’s great to know our team could make the process clear, smooth, and easy to understand for you.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Seamless experience

Seamless experience , and prompt response to all queries.

March 11, 2026
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Reply from Washington Brown

Hi there, Elaine, thank you for the great feedback! We appreciate it! Our team is thrilled to hear we could provide you with a seamless and prompt tax depreciartion services. Making the process smooth, efficient, and stress-free is exactly what we aim for.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Quick a professional service

Quick a professional service, nice price.

March 13, 2026
Unprompted review
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Reply from Washington Brown

Hi Dennis, Thank you for the great review! We’re so pleased to hear you found our service quick, professional, and well-priced. Providing efficient, high-quality service that delivers real value is exactly what we aim for, so it’s wonderful to know we hit the mark for you.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Exceptional Customer Support

I had previously used the services for Washington Brown to prepare depreciation schedules for my investment properties. Recently I needed to make an update to one of the depreciation schedules, and to my surprise, the team not only updated the schedule promptly but without charge! That's fantastic services! Thanks again guys!

March 6, 2026
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Reply from Washington Brown

Hello there!

Thank you for sharing such a wonderful review! We’re thrilled to hear that our team was able to provide prompt support and update your depreciation schedule without any hassle. Going above and beyond for our clients is something we really pride ourselves on, and it’s fantastic to know that it made a positive impact on you.

Thank you for choosing us for your tax depreciation needs!
Regards, the WB team.

Rated 5 out of 5 stars

Was great communication by the whole…

Was great communication by the whole team.

February 20, 2026
Unprompted review
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Reply from Washington Brown

Hello Manjinder,

Thank you so much for your kind words! We’re thrilled to hear that you experienced great communication from our entire team. Clear, consistent updates are something we genuinely prioritise, so it means a lot to know that stood out to you.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

Great Service - Professional & Engaging

This is the second time we’ve engaged Washington Brown for a depreciation schedule, and on both occasions their service has been outstanding.

Communication has been clear and professional throughout, and their follow-up has been excellent, always checking that we understand the information provided and offering assistance if clarification is needed.

I would not hesitate to recommend Washington Brown to anyone requiring a depreciation schedule

February 16, 2026
Unprompted review
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Reply from Washington Brown

Hello Janine,

Thank you for coming back to us again — that repeat trust genuinely means so much to our team. We’re thrilled to hear that both of your experiences have been outstanding.

Clear communication and thorough follow-up are things we take seriously, so it’s wonderful to know you felt supported and confident in understanding the information provided. Depreciation can be detailed, and we always want our clients to feel informed, not overwhelmed.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

Efficient and professional

Efficient and professional. Prompt service.
Very happy will use again.

February 1, 2026
Unprompted review
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Reply from Washington Brown

Hello Brad,

Thank you for your lovely feedback! We’re so pleased to hear you found our service efficient, professional, and prompt — that’s exactly the experience we aim to deliver every time.

It’s wonderful to know you’re happy with the outcome, and we truly appreciate your trust in choosing us again in the future.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars
Washington Brown logo

Reply from Washington Brown

Hello,

Thank you for your wonderful feedback! We’re so glad to hear you found us easy to deal with and appreciated the quick turnaround. Making the process smooth and efficient for our clients is always a top priority for our team.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

The follow up was first class and…

The follow up was first class and support with complicated info was fantastic.

February 26, 2026
Unprompted review
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Reply from Washington Brown

Hello Brett, Hello,

Thank you so much for your feedback!

We’re delighted to hear our follow-up and support made a difference — especially when navigating more complex information. Making depreciation clear and easy to understand is a big priority for our team.

We look forward to assisting you again whenever you need support with your property depreciation.

Regards,
the WB team

Rated 5 out of 5 stars

Washington brown were very professional…

Washington brown were very professional and had excellent communication throughout the entire process. They also prioritised what was best for me financially. I would definitely use them again in the future.

January 28, 2026
Unprompted review
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Reply from Washington Brown

Hello Alesia,

Thank you for your kind words!

We’re so pleased to hear you found our team professional and communicative throughout the process. Prioritising what delivers the best financial outcome for our clients is exactly what we aim to do.

We truly appreciate your trust and look forward to working with you again in the future.

Regards,
the WB team

Rated 5 out of 5 stars

Washington Brown have been fantastic in…

Washington Brown have been fantastic in sorting out the depreciation on several on my rental properties.Quick service along with 5 star knowledge. Great to work with

February 24, 2026
Unprompted review
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Reply from Washington Brown

Hello David,

Thank you for the wonderful review! We’re thrilled to hear you’ve had a fantastic experience with your depreciation reports across multiple properties. Delivering quick, knowledgeable service is exactly what we aim for, and it’s great to know it made the process easy for you.

We truly appreciate your trust and look forward to continuing to work with you.

Regards,
the WB team

Rated 5 out of 5 stars

Professional Service with Quick Turnaround

I recently engaged this company to prepare a depreciation report, and they delivered exactly what they promised. The process was straightforward, communication was clear, and the team produced the report quickly without compromising on quality

January 13, 2026
Unprompted review
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Reply from Washington Brown

Hello Felix,

Thank you for your fantastic review! We’re so glad to hear the process was straightforward and that our team delivered exactly what was promised. Clear communication and fast, high-quality reports are what we aim for, so it’s great to know it made your experience easy and stress-free.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

Great experience with the WB team

Great experience with the team who really know there stuff

February 19, 2026
Unprompted review
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Reply from Washington Brown

Hello Jeremy, Thank you for your wonderful feedback!

We’re so pleased to hear you had a great experience and felt confident in our team’s knowledge and expertise. Delivering professional, reliable service is exactly what we strive for.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

I had a great experience

I had a great experience with my property depreciation schedule. The assessor was on time and very knowledgeable and The admin team was very prompt.

Highly recommend

November 24, 2025
Unprompted review
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Reply from Washington Brown

Hello Kire, Hello,

Thank you for your lovely feedback!

We’re so pleased to hear you had a great experience with your property depreciation schedule. It’s wonderful to know your assessor was punctual and knowledgeable, and that our admin team provided prompt support throughout the process.

Delivering reliable service with clear communication is always our goal, so we’re glad that came through in your experience.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, I was able to get the report I needed with follow up support offered.
Website was easy to navigate and had friendly interactions with staff.

February 12, 2026
Unprompted review
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Reply from Washington Brown

Hello Beth, Hello,

Thank you for the wonderful feedback!

We’re so pleased to hear you found our service quick and efficient, and that the follow-up support added extra value. Making sure our clients feel supported beyond just delivering the report is incredibly important to us.

It’s also great to know you found our website easy to navigate and our team friendly to deal with — we work hard to keep the entire experience smooth from start to finish.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

Superb service

Superb service. Washington Brown do all the heavy lifting. Great communicators and a super streamlined process.

February 4, 2026
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Reply from Washington Brown

Hi there, Thank you for the wonderful feedback!

We love hearing that the process felt streamlined and that our team took care of the heavy lifting for you — that’s exactly what we’re here for. Making things simple, efficient and clearly communicated is a big focus for us, so it’s great to know that stood out.

We truly appreciate you taking the time to share your experience.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

Rated 5 out of 5 stars

Caring and thorough

Responsive - they'll communicate with you all the way. Affordable and reliable, Washington Brown cares.

November 30, 2025
Unprompted review
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Reply from Washington Brown

Hello there :)

Thank you for such a thoughtful review.

We’re so pleased to hear you felt supported and kept informed throughout the process — clear, consistent communication is something we genuinely prioritise. Knowing you found our service responsive, affordable and reliable means a lot to our team.

Most importantly, we’re glad you felt that we truly care — because we do.

Thank you for choosing us for your tax depreciation needs!

Regards,
the WB team

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