Washington Brown Reviews 1,161

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many people highlight the prompt response times and the reasonable pricing of the services. Consumers also appreciate the clear, detailed, and comprehensive reports provided, often noting the ease of the user experience. However, some customers also noted that the company was quite pushy when it came to "signing up" for their service. A few other people also felt that follow-up emails were sometimes required to track the progress of the report preparation.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and expertise.... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt... See more

Price

Reviewers consistently express satisfaction with the pricing. Customers frequently mention competitive and... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, accommodating and professional staff at competitive prices, were just the icing on the cake at Washington Brown. The cake itself is glorious. They will not charge you if what you claim is le... See more

Company replied

Rated 5 out of 5 stars

Staff at Washington Brown were easy to contact, clearly understood my requirement and were proactive during the time of any interaction that I have had. I wanted to get my dep schedule and this was my... See more

Company replied

Rated 5 out of 5 stars

Fast, easy process with good communication from staff via phone calls. It was great that they were able to conduct their assessment without a site visit and passed on the savings in the report fee.

Company replied

Rated 5 out of 5 stars

Washington Brown is very helpful and prompt responding to my email or calls. Everyone from the team helps me to complete the depreciation report in a timely manner also guide me through what documents... See more

Company replied


Company details

  1. Quantity Surveyor
  2. Property Investment
  3. Real Estate Surveyor

About Washington Brown

Written by the company

Get Your Free Depreciation Quote

Washington Brown are experts in preparing depreciation schedules across Australia.

Each year, we prepare more than 13,500 reports, delivering $1.5 billion in depreciation savings.

Whether your property is a house, apartment, office suite or factory, Washington Brown can prepare the right depreciation schedule for you.

To find out how much depreciation you could be claiming, get a Quick Quote above.

One of our team will send you an obligation-free quote, as well as your estimated deductions if requested.

When Maximising Deductions Matters

Written by the company

Industry Experts
We know how to maximise your depreciation deductions, with over 40 years of experience and more than 227,500 depreciation schedules prepared.
Fast Turnaround
With one of the largest databases of construction projects across Australia, we aim to complete your report in less than a week from receiving your information.
Inspection-Free Options
If an inspection won't increase your deductions, we don't charge you for one! Visit our website to see why an inspection isn't always beneficial.

Upside Only

Double Your Fee or It's Free

Double Your Fee or It's Free
If we can't achieve at least double our fee in the first full year of deductions, then there is no cost to you!

Contact info

Promotion box for Washington Brown

Maximise Your Depreciation Deductions

Our Clients Claim an Average of $55,381 Over the First 10 Years.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Professional Outcome

They responded quickly and delivered the reports within 2 weeks - good job

December 1, 2025
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Reply from Washington Brown

Hello Mark, Thanks so much for your feedback!

We’re glad you were happy with our quick turnaround and that your reports were delivered promptly. We always aim to make the process smooth and stress-free for our clients.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Happy Customer

Very easy to deal with, detailed report, and excellent communication. Also I was impressed with their online portal and method of uploading documents - very cool.
Thanks you for helping me out so quickly and affordably.

November 15, 2025
Unprompted review
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Reply from Washington Brown

Hello Nathan, Thank you so much for your kind words! We’re thrilled to hear you found our team easy to work with and enjoyed the online portal — we love making the process smooth and efficient for our clients. Your feedback on our communication and reports means a lot!

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Experience exceeded my expectations

I recently engaged Washington Brown - Property Depreciation Experts for 2 depreciation reports as suggested by my accountant, and the experience exceeded my expectations. The service was very professional. The reports were clear, well-structured, and easy to understand. The turnaround time was impressive, and the quality of the documentation has already proven valuable for my tax planning.
I highly recommend Washington Brown - Property Depreciation Experts to anyone seeking reliable depreciation reports. Their expertise and dedication make them a standout in the industry, and I’ll certainly be returning for future property investments.

October 31, 2025
Unprompted review
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Reply from Washington Brown

Hello Lavina, thank you for the brilliant review — we’re genuinely thrilled to hear that your experience went above and beyond expectations. Our team takes real pride in delivering reports that are not only accurate, but clear, structured, and genuinely useful for tax planning, so it’s wonderful to know they’ve already added value for you.

We’re grateful for your recommendation and even more grateful that you trusted us with multiple reports.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Fast action with the request

The resultis fast service

November 2, 2025
Unprompted review
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Reply from Washington Brown

Hello Gerry, Thank you for your review! We’re glad to hear you appreciated our fast action and prompt service. Ensuring our clients get timely and efficient support is always a top priority for us.

Thank you for choosing us for your tax depreciation needs! We truly appreciate your trust and look forward to continuing to serve you with excellence :)

Regards, the WB team.

Rated 5 out of 5 stars

We recently engaged Washington Brown to…

We recently engaged Washington Brown to prepare a depreciation schedule for our unit renovation, and we couldn’t be happier with the result. The entire process was smooth, efficient, and clearly explained from start to finish. Their team was professional, knowledgeable, and prompt in answering any questions we had.

The final report was detailed, accurate, and delivered quickly, giving us clarity and confidence for our tax return. We genuinely appreciate the quality of their work and the level of service provided.

Highly recommended for anyone needing a reliable and thorough depreciation schedule—Washington Brown made the whole experience easy and stress-free.

December 4, 2025
Unprompted review
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Reply from Washington Brown

Hello, Thank you so much for your wonderful review! We’re thrilled to hear that your unit renovation depreciation schedule was smooth, efficient, and clearly explained from start to finish. It’s fantastic to know our team’s professionalism, knowledge, and prompt support gave you clarity and confidence for your tax return.

We truly appreciate your kind words and recommendation—it means a lot to us.

Thank you for choosing us for your tax depreciation needs!

Regards, the WB team.

Rated 1 out of 5 stars

Not Professional

At the time of my original request, I specified that the depreciation report was required under the company name. However, the schedule was prepared as if it were for an individual taxpayer and all second‑hand plant and equipment items were removed, even though these assets are eligible for depreciation in a company structure under current ATO rules.​

I subsequently had to obtain and provide supporting ATO documentation to have this rectified. As a specialist depreciation report provider, Washington Brown should reasonably be expected to identify and apply the correct treatment from the outset, rather than relying on the client to discover and escalate such errors.

November 26, 2025
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Reply from Washington Brown

Hi Tyler,

Thank you for your feedback, and I’m sorry for the inconvenience this caused, especially having to chase this up and provide extra documentation. That’s not the experience we aim to deliver.

In your case, the details that were submitted through our portal indicated the report was to be prepared under your individual name, while the invoice was requested in a company name. The report was therefore completed under the individual rules, which exclude second-hand plant and equipment. We acknowledge that we should have flagged this inconsistency and asked further questions at the outset.

Once you raised the issue with us, we updated and re-issued the schedule within two business days.

Since this report was completed in 2024, we’ve strengthened our online form and QA review systems to help prevent this kind of mismatch in future.

We appreciate you bringing this to our attention, and if you’d like to discuss anything further, please feel free to get in touch.

Thanks,
Tyron Hyde, CEO

Rated 5 out of 5 stars

I recently engaged Washington Brown to…

I recently engaged Washington Brown to prepare my depreciation schedule. I am extremely satisfied with the high-quality service provided and the timely delivery of a comprehensive report.

November 11, 2025
Unprompted review
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Reply from Washington Brown

Hello Wendy, Thank you so much for your wonderful review! We’re thrilled to hear you were extremely satisfied with the high-quality service and timely delivery of your comprehensive depreciation report. Ensuring a smooth and professional experience is exactly what we aim for.

Thank you for choosing us for your tax depreciation needs!

Regards, the WB team.

Rated 5 out of 5 stars

Quick and efficient.

November 21, 2025
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Reply from Washington Brown

Hi there,

Thanks so much for your feedback! We’re glad to hear you found our service quick and efficient — making the process seamless is exactly what we aim for.

We’re always here to support you with future properties or depreciation reports.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Amazing!!

Easy to deal with, and a fantastic result, the team was truly professional

November 27, 2025
Unprompted review
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Reply from Washington Brown

Hello Aaron,

Thank you so much for your kind words! We’re thrilled to hear the process was easy and that you’re happy with the results. Our team strives to combine professionalism with clear, hassle-free service for every client.

We’re always here to support you with future properties or depreciation reports.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Great service exceeded expectations

Easy to deal with, efficient and exceeded my expectations.
Great job truly appreciated.

November 18, 2025
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Reply from Washington Brown

Hi there,

Thank you for your feedback! It’s wonderful to hear our team was easy to deal with and efficient — that’s exactly the standard we work hard to deliver. We’re especially pleased to know the outcome exceeded your expectations, and we’re glad we could make the process seamless from start to finish.

Thank you for choosing us for your tax depreciation needs!
Regards, The WB Team :)

Rated 5 out of 5 stars

Washington Brown Depreciation

Washington Brown Depreciation – Quantity Surveyors made the whole process very transparent and incredibly quick. I highly recommend their services.

October 1, 2025
Unprompted review
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Reply from Washington Brown

Hello Amir, thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear the process felt clear, seamless, and fast — that’s exactly the experience we work hard to deliver. Your recommendation truly means a lot to our team.

Thank you for choosing us for your tax depreciation needs! Regards,
The WB Team :)

Rated 5 out of 5 stars

The company has a well structured…

The company has a well structured approach to engagement and delivery of its services.

November 12, 2025
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Reply from Washington Brown

Hello Craig, thank you for your valuable feedback!
We’re really glad to hear our structured process stood out to you — we’ve put a lot of work into making sure every step feels clear, organised, and genuinely supportive for our clients.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Fantastic and fast service

Fantastic and fast service. My request was urgent and was done in one day. Great stuff guys.

November 19, 2025
Unprompted review
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Reply from Washington Brown

Hello Maneesh, thank you for the great review🌟
We’re thrilled we could get your urgent request done in just one day. Delivering fast, efficient, and stress-free service is exactly what we aim for, and it’s awesome to hear we nailed it for you.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Excellent service

Excellent service, very comprehensive report and great value.

Thank you!

November 10, 2025
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Reply from Washington Brown

Hello Louise, Thank you so much for this lovely feedback! 🌟
We’re thrilled to hear you found the service excellent, the report comprehensive, and the value strong — that’s exactly the standard we aim to deliver for every client.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

The service was extremely fast and of…

The service was extremely fast and of excellent quality. I’m very satisfied.

November 18, 2025
Unprompted review
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Reply from Washington Brown

Hello Mo Chen, Thank you so much for your valuable feedback. The team are delighted to hear we could provide you with a speedy and quality depreciation schedule experience. Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

A Smooth, Human and Truly Exceptional Experience

I just want to say a huge thank you to Washington Brown. Honestly, one of the best service experiences I’ve ever had. They guided me from the very first moment, step by step, in such a patient and calm way. We were on a very tight schedule and they worked so hard to get the depreciation report ready in time for my tax submission.

What really touched me was how they worked with me to reach the best possible depreciation value, considering all the circumstances. I felt like they were really on my side, not just doing a job.

I actually forgot to send them some extra expenses a couple of times… and they didn’t even blink. They updated the report again and again without any frustration, always with kindness. The whole process felt personal, human, and honestly just smooth and beautiful from start to finish.

I’m really grateful. Highly recommend them to anyone who wants true professionals but also real people on the other side. Thank you so much.

October 25, 2025
Unprompted review
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Reply from Washington Brown

Hello Yuval, Thank you for the review. We’re genuinely thrilled to hear that the experience felt smooth, supportive, and human from start to finish.

Our team always aims to go the extra mile, especially when clients are on tight timelines—so knowing you felt guided, cared for, and fully backed throughout the process means the world to us. And don’t stress about the extra expenses; we’re always here to keep things updated so you get the best possible depreciation outcome.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Easy to quote and request

Easy to quote and request, details given on timeframe of report. Accountant most of all was happy with the report

October 28, 2025
Unprompted review
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Reply from Washington Brown

Hello Paul, thank you for the review. We’re really glad to hear the quoting and request process was simple and transparent — and even happier that your accountant was pleased with the report. That’s always the goal!

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

I was order depreciation schedule…

I was order depreciation schedule report for my apartment with Washington Brown and everything is ready on time like they said. I really appreciate it and thank you very much.

October 10, 2025
Unprompted review
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Reply from Washington Brown

Hello Eddy, thank you for the great review. We appreciate it! Our team is delighted to hear your depreciation schedule was completed right on time, just as promised. Our team works hard to deliver a smooth, reliable experience, so we truly appreciate your kind words and trust.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

fast & comprehensive report

November 10, 2025
Unprompted review
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Reply from Washington Brown

Hello Dennis, We’re so glad to hear you were happy with the speed and quality of your report — that’s exactly what we strive for! Delivering fast, accurate, and comprehensive depreciation schedules is what we do best.

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

Rated 5 out of 5 stars

Prompt efficient service

Prompt, efficient service. Always reliable. Detailed work.

September 19, 2025
Unprompted review
Washington Brown logo

Reply from Washington Brown

Hello there, thank you for the review. We’re delighted to hear you’ve found our service prompt, efficient, and reliable. Delivering detailed, high-quality work with consistency is exactly what we pride ourselves on. Your feedback means a lot to our team!

Thank you for choosing us for your tax depreciation needs! Regards, The WB Team :)

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