Washingtondeluxe Reviews 

367
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

Delux is too fancy for this basic! Now that I have seen the bus I should had taking the mega bus! Yes this is so basic, the bus is not new, the seat space is not big at all not like they claim in the... See more

Rated 2 out of 5 stars

The buses used for my trip to and from Washington were old and uncomfortable. The shock absorbers were worn out so we felt every bump in the road on the way to DC. Everyone was freezing on my return... See more

Rated 2 out of 5 stars

The bus driver was late to the stop. The bus was supposed to leave at 6:30 and the bus did not even arrive until 6:45, and then everyone had to board. The bus probably did not leave Union Station unti... See more

Rated 2 out of 5 stars

Really expected better service. I understand that we all have a bad day, but I had to spend a very awkward moment as the girl who performed the check in before boarding the bus. I am a tourist like m... See more

2.1

Poor

TrustScore 2 out of 5

367 reviews

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2.1

All reviews

(367)

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Rated 4 out of 5 stars

great journey

the seating are confortable.
the journey was in time, we did´t delay.
the have wifi but is too slow

November 14, 2015
Unprompted review
Rated 4 out of 5 stars

Comfortable Traveling!

I enjoyed riding with Washington Deluxe! The buses are clean and the seats are comfortable. The buses are always on time, so don't be late :-)

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

I have great experiences

I tend to have great experiences with WD. The gentleman in NYC who checks names of passengers is a respectable guy. I think once I didn't have an outlet that didn't work. But besides that it was fine.

November 13, 2015
Unprompted review
Rated 4 out of 5 stars

Bus to NY, NY to DC

The trip both ways was fine. I have a complaint about the cup holders. No one seems to clean them out. You don't want to put your cups in them. The other complaint is that you all don't leave early enough. If you're going up to NY for the day, half of it is gone by the time you arrive.

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

Great service!

I always appreciate the polite drivers, clean buses, functioning outlets and restrooms, and safe travel that I experience with Washington Deluxe!

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

My Trusted Source of Affordable and Enjoyable Ride

I enjoy the experience every time I ride. The buses are always clean, comfortable and they even have charging ports by each seat which is convenient for charging devices. I also like the bus drivers. They take pride in their jobs. They keep their buses clean, communicate with passengers along the way and recognize safety each step of the way.

November 13, 2015
Unprompted review
Rated 4 out of 5 stars

Great and Ok

Trip down was fine - good bus, roomy seats. Bus was half full.

Trip back was ok - bus was less roomy, no seatback pockets, uncomfortable AND bus was filled.

Return trip Sundays at prime time are full and should have roomiest buses. Need to work that out.

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

excellent and smooth ride.

The bus was clean and comfortable. The driver was courteous and drove safely. I would definitely ride Deluxe bus again.

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

Great service!

After planning to ride Amtrak from Washington DC to New York City while on vacation, we were told checked baggage wasn't available for our train. In a panic, we started looking for other option to get to NYC. Washington Deluxe popped up at the top of our web search. The ride was smooth and the bus was impeccable. Kevin D., our bus driver, was very cordial and provided great customer service. We would use the Washington Deluxe again if needed and would recommend this service to anyone.

November 13, 2015
Unprompted review
Rated 1 out of 5 stars

Bus driver was rude

Trip started at 5:30 pm. Driver announced it was a lights out ride and no talking -- even quietly -- on cell phones. There should have been warning that it was a "quiet" bus. He also honked consistently during city driving, yelled at other cars, threatening them out loud.

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

Most pleasant bus ride to NYC

The drivers on both the outbound and return trips were courteous and clear about expectations for passengers and the trip.

The return trip was memorable because our driver Carlos' passenger briefing was pleasantly remarkable for clarity in expected behavior. It was a first for me that my trip was not impacted by conversations or loud calls by others! Try it - best deal!

November 13, 2015
Unprompted review
Rated 4 out of 5 stars

Great value!

You can't beat the price and you run on time. Sometimes I think the bus drivers drive a little fast, but otherwise I am satisfied with the service.

November 13, 2015
Unprompted review
Rated 4 out of 5 stars

Convenient service

The bus pulled in on time, the driver was polite and efficient about loading baggage and getting everyone seated. The ride went smoothly.

November 12, 2015
Unprompted review
Rated 5 out of 5 stars

Prompt, quick, easy

I honestly can't recommend Washington Deluxe more. They're always on time, the buses are always clean, the drivers are safe. I commute to DC most weekends and they've become my go to for leaving New York.

November 12, 2015
Unprompted review
Rated 3 out of 5 stars

Good But Be Honest

Overall a good trip but the timing is always SO much longer than it says it will be on the website, even with minimal traffic! If a trip normally takes 5.5 hours then say that up front so people can plan accordingly.

November 12, 2015
Unprompted review
Rated 5 out of 5 stars

Reliable and clean bus service to NYC!

Washington Deluxe is our transportation of choice to and from DC and NYC. The buses are relatively new and clean with power and wifi. The service is reliable and the drivers drive safely. The website is easy to use in booking your reservations. Plus if you become a member you get a free ride after every 6 rides!

November 12, 2015
Unprompted review
Rated 4 out of 5 stars

Great!

Great bus line. Very polite driver. Clean. Working electrical sockets. Couldn't get the wifi to work, and ride is longer than advertised. But overall one of the better bus lines.

November 12, 2015
Unprompted review

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