Washloo Reviews 468

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and performance, often highlighting the ease of installation and the advanced features that enhance user experience. Many people appreciate the helpfulness and professionalism of the staff, noting the outstanding service and support received. However, some customers also noted issues with product durability, specifically regarding parts breaking due to what they felt was not misuse, and expressed dissatisfaction with warranty decisions. A few other people also felt that the dryer function could be improved, as it didn't always provide sufficient drying.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the quality and functionality,... See more

Service

Consumers find service to be positive, highlighting the outstanding support and efficient delivery. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent value and quality of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

User experience

Users describe positive interactions with the product's user experience. Many customers praise the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... See more

Rated 5 out of 5 stars

After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and t... See more

Rated 5 out of 5 stars

The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... See more

Company replied

Rated 5 out of 5 stars

World class technical support from their great team, even on a Saturday afternoon! The equipment has always worked exceptionally well and lasted 5 years now, before needing any technical attention! Th... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

468 reviews

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Rated 4 out of 5 stars

Excellent product

The product is excellent but the installation instructions could be better.

December 22, 2023
Washloo logo

Reply from Washloo

Thanks for your review about the Washloo Levitate and Smart toilet combination Eric! Just letting you know we have improved the instructions to try and make them as simple as possible for this particular model as there is a little more involved than a simple normal smart toilet or seat attachment due to the electrically adjustable height cistern. We’re glad you like the product and as ever, if you need anything, please get in touch!
Kind regards
Washloo

Rated 5 out of 5 stars

Very pleased

Really helpful staff. The Washloo arrived very quickly. It was fairly easy to install with a little expertise (My son has some plumbing experience). We are very pleased with it and actually have 3 Washloos now!

December 18, 2023
Rated 5 out of 5 stars

Great product

Great product, great customer service, and got a small discount as I ordered two units. Have had the Prestige 2nd gen installed for a few months now, really good product at a reasonable price vs. competitors in this space.
Definitely worth it for a properly enjoyable throne.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful small business with great products at reasonable prices

Really helpful small business with the personal touch. They spent time discussing our proposed purchase, which we were able to take away without waiting for delivery.
The WC / Smart seat combination is great and easy to use with the remote control for the various functions.
Overall, I'm really pleased with this product and the service from Washloo.

October 30, 2023
Rated 5 out of 5 stars

Washloo provide squeaky clean solutions!

Having recently visited Japan we were very impressed with their toilets and decided to purchase one on our return. Our research made it clear that Washloo are the UK market leaders in 'Japanese toilets', so after discussing our options with Washloo we purchased a toilet seat. It was delivered promptly with full fitting instructions. I had an issue due to some non-standard plumbing but with the help of Karen from Washloo the issue was soon resolved. The seat has been in operation for around a month and we are very happy with it. For the quality of the product and their brilliant pre and post sales support l can thoroughly recommend Washloo!

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Almost perfect

The product arrived on time and was easy to install and use. The only criticism I have is that the pressure on the rear wash function is not as good as the previous toilet bidet ( from a different maker that developed a fault and couldn't be repaired ) so after reading the reviews decided on the Washloo. Up to now quite satisfied and the staff were very helpful with any queries i had before purchase.

December 28, 2023
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when I had a pre purchase enquiry about ordering the correct model. Super fast delivery. Very good fitting instructions.
Product itself is really good value for money, works perfectly and can highly recommend.

November 15, 2023
Rated 4 out of 5 stars

The toilet is a good experience

The toilet is a good experience, unusual but pleasant. If going to the loo can be memorable then using the Washloo is.
One very slight observation is the toilet seat could be more sturdy, however all in all we would buy it again without question.

October 22, 2023
Rated 5 out of 5 stars

Washloo Levitate Smart Wall-Hung Toilet

Washloo provided an excellent service from order, to delivery, and over the phone support. We purchased the Levitate Smart Wall-Hung Toilet as my wife has MND. It’s been installed for two weeks and is meeting her needs very well with many operator-controlled options including wash spray temperature and pressure, air drier temperature, douche arm positions, and many other useful features such as heated seat, night light, half/full flush all easily accessed through the remote control. The levitate model also allows the WC bowl and arm-rests to move up and down with a seat height range from 445mm to 650mm so will adapt as medical conditions change. The pallet was delivered very well packaged, the product of is of good quality, and is really pleasing to look at. We’d fully recommend Washloo for their customer service and product quality.

October 19, 2023

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