I wanted a hand dryer the same make & model as the one I was replacing(to save on redecoration) & ordered it from them! Unfortunately the first didn't turn up but the company arranged an over night re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality brushed steel soap dispenser have purchased this item previously they look great in any bathroom, they dont go rusty like cheaper versions, you get what you pay for. Would highly recommend gr... See more
Company replied
The website has a large range of items to chose from which meant I was able to find sanitary bins that were just the right size. I was able to pick up everything I needed in once place and it was de... See more
Company replied
Great product and excellent customer service - sadly the delivery company let them down however the service from the team to track down the changing table was above and beyond especially Jade and Tris... See more
Company replied
Company details
Written by the company
Welcome to The Official Washroom Hub UK site. Shop for Hand Dryers, Hair Dryers, Washroom Dispensers, Bathroom Accessories and much more at the Washroom Hub.
Contact info
Unit 3 Woodlands Business Park, EX167LL, Exeter, United Kingdom
- 0800 023 4937
- enquiries@washroomhub.co.uk
- washroomhub.co.uk
4.7
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nightmare Delivery Company
To be honest the delivery company fail 100%, the result it’s that we will not buy again.
PS: Who hired that company it’s to blame on same way. It’s a 2 star company for a reason.
August 7, 2025
Reply from Washroom Hub
We are truly sorry for the inconvenience caused by our delivery company, we understand how frustrating it is that they let you down as they have let us down too. We hope our fast response time and customer service to rectify issues was satisfactory for you. Perhaps leaving a negative for the couriers Trustpilot page would be more appropriate in this situation . I see you have been refunded in full by our team. Once again we apologise for any delivery troubles. Have a great day.
WALSH PLUMBING SERVICES
Having a plumbing company and trying to get the materials on time can be a nightmare but yet again Washroom Hub plays a blinder "Thankyou"
July 29, 2025
Reply from Washroom Hub
Thank you so much for your repeat custom Des and for your lovely review. We hope you have a great day.
Excellent company
Excellent company. Easy to order and delivered in perfect condition the next day! Very happy and highly recommend.
August 7, 2025
Reply from Washroom Hub
Thank you so much for your lovely review Ali. We are so pleased to hear you are happy with our service. We hope you have a lovely day.
Reply from Washroom Hub
Thank you so much for your lovely review Helen. We hope you have a great day.
Perfect score
I needed a hand dryer next day delivery and it arrived the next day, in the morning, so I even had time to fit it before opening. Perfect score
July 24, 2025
Reply from Washroom Hub
Thank you so much for your review Neville. We are so happy to hear you are satisfied with our service.
Still waiting for part of the order
July 29, 2025
Reply from Washroom Hub
We are sorry to hear you were unhappy with our delivery service. It appears the address details were not complete so our couriers were unable to locate your address. I am however, thrilled to see your order was delivered on the 1st of August. Thank you.
Reply from Washroom Hub
Thank you so much for your great review Steve.
Excellent service
Excellent service ie quick delivery and the item is just what I needed
July 9, 2025
Reply from Washroom Hub
Thank you so much for your review Faith. We are thrilled to hear you are happy with our service.
Reply from Washroom Hub
Thank you so much for your lovely review.
Excellent customer service
July 15, 2025
Unprompted review
Reply from Washroom Hub
Thank you so much for your review Ev.
The dispensers from washroom hub was…
The dispensers from washroom hub was just what we were looking for and now they are fitted and working fine and a decent quantity as well
June 24, 2025
Reply from Washroom Hub
Thank you so much for your review Terry. We are so pleased to hear you are happy with the dispensers you have ordered.
Excellent Service which we've come to expect
Second time we have used the service and spot on again. We had a little hiccup with the client who received 1 x box so assumed 1 x item, but when asked to check confirmed there were 2 as ordered.
Very quick turnaround and we'll be placing an order for an additional 1 today!
July 4, 2025
Reply from Washroom Hub
Good afternoon Paul,
I am thrilled to hear both units were within the package as suspected. Thank you so much for your edited review. We are truly so pleased that this was rectified quickly for you.
Have a great day.
Delivery wasn't next working day…
Delivery wasn't next working day ordered at 12.28 on 27th June, delivered 2nd July.
June 27, 2025
Reply from Washroom Hub
Thank you for your review. I am truly sorry to hear our couriers let you down on this occasion, this is unacceptable.
Practically perfect experience (used them twice).
Fast, efficient, the right things arrived in an appropriately sized and packaged box. Nothing else I could have wished for. Perfect service.
June 2, 2025
Unprompted review
Reply from Washroom Hub
Thank you so much for your review Tom. We are thrilled to hear you were happy with our service. We hope you have a great day.
Ordered a couple of hand driers
Ordered a couple of hand driers, spoke to customervservices for some product specifications, they were very helpful, delivery was next day.
Would highly recommend.
June 5, 2025
Unprompted review
Reply from Washroom Hub
Thank you so much for your review Jane. We are so pleased to hear our team were helpful to you. Thank you.
great service an ddelivery
June 9, 2025
Unprompted review
Reply from Washroom Hub
Thank you so much for your review Niz.
Very efficient
Very efficient, smooth ordering process and fast delivery.
May 25, 2025
Unprompted review
Reply from Washroom Hub
Thank you so much for your review Labi.
Excellent Customer Services
We ordered products from the Company as they were very competitively priced. The ordering process and payment were extremely easy, and setting up a business account for our charity was beyond simple.
We had issues with the courier delivery, but the customer service team dealy with the issue swiftly, professionally, and with compassion.
Customer services rarely get the recognition they deserve, especially when they are dealing with factors beyond thier immediate control.
However, Washroom Hub customer services acted promptly, and the delivery feom the couriers was resolved instantly.
Well done Washroom Hub 👍👍
June 20, 2025
Unprompted review
Reply from Washroom Hub
Thank you for your detailed and kind review Lawrence. We are delighted to hear that you were happy with our customer service team and the way the issues were quickly resolved for you. Please do not hesitate to contact our team, should you require any further assistance. We hope you have a lovely day.
The free next day shipping and well…
The free next day shipping and well packed products.
June 18, 2025
Reply from Washroom Hub
Thank you so much for your lovely review Peggy.
Not good at all. That’s before even opening the delivery.
Product delivery was 2 days late despite getting a set time and day for delivery. No explanation has been provided by the courier who have directed me back to the seller. No response to email and then I get a request for a review.
As significant business losses were incurred due to late delivery, I will not be using this supplier in the future on this or any other project and I would highly advise others think carefully before purchasing with them.
I understand a supplier using a courier causes a problem but it’s easy to solve, use better, reliable couriers as opposed to the cheapest option possible.
June 16, 2025
Reply from Washroom Hub
Thank you for your review Tony. It is most disappointing to read you are unhappy with our delivery service. We have raised a complaint to DX immediately.
Any issues we hope to rectify immediately for our customers so we are incredibly sorry for this.
We truly apologise that this has happened and from a business to business understand that delays are very frustrating, unfortunately sometimes unavoidable. We appreciate your feedback and hope you have a lovely day.
Kind regards,
The Washroom Hub Team.
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