Wash Tech Repairs Reviews 147

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ollie visited us today as our dishwasher hasn't been heating up as well as it had been. He diagnosed that we needed a new thermostat and heating element. After a discussion we decided it was not c... See more

Rated 5 out of 5 stars

Amazing service. Logged a request on the website at 10pm about our faulty washing machine and had an email first thing the next day confirming someone would be with us between 12-5pm and a very pleas... See more

Company replied

Rated 5 out of 5 stars

Fault on our 11 year old Neff dishwasher reported Mon at 11am ish. Call answered promptly Engineer visit booked for next day between 1200 and 1700. Alfie called 20 mins before arrival, as stated. H... See more

Rated 5 out of 5 stars

Really pleased with the service we have received from Wash Tech Repairs. Over the years we have used the 4 times for various domestic appliances. Each time they were easy to contact and set up an app... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Domestic and commercial appliance repair experts. We repair high-end appliances including washing machines, dishwashers, and ovens in and around the Cotswolds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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Rated 5 out of 5 stars

The Wash Tech engineer

The Wash Tech engineer, Alfie, gave 30 min notice of his arrival and he was right on time. He was very smart and affable and set about the task of mending our dishwasher and soon had the answer to the problem and quickly mended it. Having agonized over the best repair company to use I contacted Wash Tech and they delivered 5 star work. I have no hesitation in recommending them and using them again. Excellent service.

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Failed dishwasher

Failed dishwasher, called WT. Call out was good price, engineer was courteous and knowledgable. Tried to fix but was terminal problem.

They gave us a quote for new machine. Greta price. Went for it.

Installation engineer was also great.

Totally recommend this company.

September 2, 2020
Unprompted review
Rated 2 out of 5 stars

should have used John Lewis !!

initially impressed with speed,staff and punctuality.However when given the invoice discovered that I had been fitted with a different dishwasher to that quoted without referring to me .The fitter agreed that I was not at fault and rang his office to make the point on my behalf but they would not budge.The fitter gave me a £20 discount but I still ended up paying over £100 more than if I had gone to John Lewis. I sent them an e mail with my criticism and got a reply back from the owner confirming that I would be offered no further comment from him !!

June 5, 2019
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Please see below the actual email communication between Mr Brownett and Wash Tech (Email addresses have been removed)

Begin forwarded message:

From: Pat Brownett <email address removed>
Subject: Re: invoice WTW17282
Date: 4 June 2019 at 17:36:04 BST
To: WashTech <repairs@washtech.co.uk>

ok .disappointing.you will understand that I will put this exchange and response on your review site so that people can make up their own minds as i don’t think I have been treated fairly through no fault of my own.

Begin forwarded message:

From: Pat Brownett <email address removed>
Subject: Re: invoice WTW17282
Date: 4 June 2019 at 16:29:21 BST
To: WashTech <repairs@washtech.co.uk>

ok.you will understand that this is disappointing.I will put the e mail and your reply on the review site and leave others to make up their own minds.pat brownett


From: WashTech <repairs@washtech.co.uk>
Subject: Re: invoice WTW17282
Date: 4 June 2019 at 15:41:21 BST
To: Pat Brownett <email address removed>

Dear Mr Brownett,

The price of the appliance is £549.00, we were never going to deduct any discount from that price.
As you had paid your call out on 31.05.2019 of £69.90, which is the same price as our fitting charge, We gave you free delivery, installation & recycling leaving the £549.00 to be paid.
You now have the latest model due to the other being obsolete.

As per your discussion with our representative on site yesterday (03/06/2019) we offered you the option of the dishwasher being taken away with no charge to you, as you said you did not want this to happen we offered you a gesture of £20.00 discount which you accepted and paid your bill of £529.00 via card.

We have no further comment on this matter as we have done everything we possibly can.

Best Regards,
Owner


On 4 Jun 2019, at 11:04 am, Pat Brownett <email address removed> wrote:

firstly let me say I have been impressed with both the first man on the call out ,Ollie,I think.Secondly I then decided to proceed to a new machine based on the handwritten quote by ollie of £549 from which would be deducted the £69.90 call out charge giving a balance ,I assumed of £479.10.I went ahead even tho I found the same machine on line at john lewis £100 cheaper.., as I was pleased with your service. Machine duly delivered and installed.I was then given a bill,to be paid immediately !!) of £549 which together with the £69.90 already paid gave a total of £628.90. Your fitter recognised that this was not what Ollie had agreed with us and phoned you.., to be told that there would be no recognition of the difference between what was offered and what we got. You suggested that the machine could not be £100 cheaper at John Lewis so I went on line and showed him it was,which he accepted. It was only when he examined your invoice further that he noticed you had provide a different machine ( different by 1 letter) ,without either notifying me or asking me!!! He accepted that the mistake could not ,in any way,be attributed to me .YET you are seemingly not prepared to charge me the pre agreed amount.If you record calls .listen to my phone call placing the order !!! At the moment this has cost me £129.80 more than expected so I would expect that the fair way of dealing with this would be to offer to return the difference.Regards pat brownett

Wash Tech Comments:
The model that we have supplied and fitted for you is the new model. John Lewis currently don't have this new model in stock as they still have the old model available, hence it being sold at a reduced price. Fitting of a Built In Appliance and removal at John Lewis is £110 with a lead time of 4 to 14 days. In the brochure that you were left you were quoted £549 for the appliance and £69.90 for delivery and installation (which included removal of your old appliance) this fitting charge was deducted, as agreed, as you had paid for the call out on the 31st May 2019.
With most companies you would pay for your appliance on ordering, we take payment once the appliance is fitted.

Kind regards

Wash Tech Customer Service

Rated 5 out of 5 stars

Truly Exceptional Service!

We purchased a Siemens washing machine from Wash Tech a little over a year ago which was all dealt with efficiently. Around a week ago we began to have problems with the machine. I called WashTech and explained the problem, was then virtually immediately connected to Ian, one of the senior engineers who set me on a course of action to rapidly enable me to get the machine back in action. I cannot speak highly enough of the whole team that I dealt with at Wash Tech who went way beyond the 'call of duty'. Highly recommended. Wash Tech deserve to do well - I wish there were more businesses like them!

May 3, 2015
Unprompted review
Rated 5 out of 5 stars

Efficient Service and Good Value

I ordered a Bosch WAS287B0GB Logixx 9kg 1400rpm Freestanding Washing Machine (Black) on Saturday from Wash Tech as it was £42 pounds cheaper than John Lewis and on Monday afternoon I received an email to say it could have it delivered on Wednesday between 9 and 11am. It arrived at 10:30am with clear instructions from the delivery man on how to prepare it for installation. So the company did exactly what one would hope. Can't ask for more!

November 29, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

The lady I spoke to over the phone at the point I was trying to order our new dishwasher was really helpful and quick to deal with my query. I got straight through to a real person (no options to plough through) which is always appreciated. Our dishwasher was delivered as promised (they said it would be delivered between 9am and 12 noon next day and I got a call just after 9 to let me know they were half an hour away). It was fitted very quickly and efficiently and care was taken removing the old appliance and ensuring the new one fitted properly. The two man team were both friendly and helpful and I even got a full 'tour' of the new appliance and all it's features which I really hadn't expected but which was very helpful! Would highly recommend this company for a high level of service. Many thanks indeed.

October 20, 2014
Unprompted review
Rated 5 out of 5 stars

Simply Super Service

Ordered a Bosch fridge freezer after a prolonged web hunt for the right model at the right price. Wash Tech were the best on price and ordering and delivery faultless. Nice touch giving the delivery drivers name as well. Thank you Ian. One very happy customer.

August 4, 2014
Unprompted review
Rated 5 out of 5 stars

Great Price & Service

Purchased a Liebherr K2734 Fridge through Wash Tech at the best price available on the internet at the time. Notification of delivery came through by email after 6 days (a bit long, as delivery on the website is promised as 1 to 7 days) & delivered on 8th day after ordering. Not really an issue, as delivery was done on date & time as promised and delivery driver was most friendly & helpful. I will recommend Wash Tech to anybody who wishes to purchase an appliance, etc

August 4, 2014
Unprompted review
Rated 4 out of 5 stars

Great product

The communication from the company was great, the product was delivered on time and was exactly what I was looking for. I would have given 5 stars except for the fact that I was left to unpack and install a 2m fridge freezer with no assistance at all!

July 30, 2014
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Hi Olivia,

Thank you for your review, we are pleased you are happy with our service.
Your appliance was left in its packaging and not installed as on your order you had chosen Free 1-7 day Delivery.
Delivery only is simply the driver delivers the appliance and leaves it in a room of your choice.
If you had selected installation we would have sent our fitter to install it for you and he would have taken away the packaging.
We also have the option for us to remove the packaging only, if you had selected this when placing your order we would have unpackaged and taken it away it for you.

Sorry for any inconvenience caused.

Rated 5 out of 5 stars

A refreshing change

After having a bad experience with a well known high street company supplying and fitting our new kitchen appliances and causing damage to our kitchen floor, I was reluctant to let them fit and supply a new dishwasher! I also had to find a company that could fit a built in dishwasher and after reading several Wash Tec reviews decided to buy from them. It was a refreshing change to deal with a caring, professional company and Ian went out of his way to make sure the installation went without a hitch. He also took care to protect the floor with a carpet piece as he removed the old dishwasher. The new dishwasher itself is a Bosch semi integrated and is so quiet I can hardly hear it! Will definitely use them again in the future.

July 30, 2014
Unprompted review
Rated 5 out of 5 stars

As of now my vendor of choice

A few months ago I had ordered a new washing machine with a well known vendor in the UK. The delivery and installation of the machine turned out to be a nightmare, since the (new) machine was damaged and the installation left a big, very noticeable scratch on my kitchen floor. Therefore, when I now had to order a new dishwasher, I made sure to read all the reviews on the different companies out there. Since Wash Tech had a good reputation, I placed my order through them.
Wash Tech is a small, family run business, which means that the online service might not be as prompt as the one from other companies out there, however, don't let that influence you at all. The order process went as planned, and the delivery date took place within the promised timeframe. The one thing that blew me away however, was the amazing service they deliver for the delivery and installation. The person who managed all this was extremely friendly and polite, worked very fast, but careful and unbelievably clean. He also took the time to demo the product and made sure to point out all the important things to keep in mind for the maintenance of the machine.
The whole experience was extremely pleasant, and hassle free and I'll make sure to order any future appliances through Wash Tech as of now!
Highly recommended!

July 23, 2014
Unprompted review
Rated 5 out of 5 stars

Speedy, efficient, & friendly service (& best price!) - I will definitely use them again.

This company is definitely trying hard! Brilliant service - from the friendly and helpful person who managed to get me a next day delivery (we live in the countryside), to the very knowledgeable person who installed our built-in dishwasher, clearly explaining all the programs (and it closes better now than ever before!) The price was the cheapest I found too! Thank you! From a very happy customer!

July 17, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I found my appliance cheaper at Washtec than other leading competitors, my order was processed promptly and delivered on time. The delivery driver was great and the email and telephone confirmation of delivery times was superb.

July 14, 2014
Unprompted review
Rated 5 out of 5 stars

TLC Very careful delivery

The men from Wash Tech were very proffesional and polite. They navigated my new washer dryer through my narrow hallway without damaging any of my erotic African art.

July 7, 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service

I'd definitely recommend WashTech online. I bought a Liebherr fridge freezer and had great customer service when placing my order and friendly delivery, which was on time and they removed the old appliance with no fuss.

July 7, 2014
Unprompted review
Rated 5 out of 5 stars

Top Class Service

I am a returning customer to WashTech and would never go anywhere else. Prices are very competitive and the whole process from start to finish is dealt with in a friendly and professional manner. All staff are most obliging, nothing is too much trouble. Appliances are installed by very helpful and knowledgeable engineers, who also give demonstrations on how to use them. WashTech provide a quick and easy delivery service to suit individual needs and also take old appliances away. All-in-all, I am extremely happy with the service I have received from WashTech and I would not hesitate to recommend them to family and friends.

July 3, 2014
Unprompted review

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