Watch Hub Reviews 189

Clear informative website, sent old Seiko quartz watch for repair / service at pre-determined price, Watch Hub confirmed receipt & 'phoned, sorted & returned within an excellent time frame. Fantastic service, I would highly recommend!

I am thrilled with the work carried out on my watch. After I enquired about the service I was called by Steve who explained how the service worked. I wanted a new battery and a new leather strap. I was sent photos of strap options. Steve rang me when my watch arrived which was reassuring. He contacted me when the work was done. It was swiftly delivered back. And I am really pleased with the results. It is an expensive watch so I was nervous to start but I can recommend this service.

The service offered by this company is just top notch, I would be surprised if you could find anyone better. I sent them my watch last Saturday it arrived on Monday and I had a call within 20 minutes of its arrival. I agreed the work and price and was told it could be be up to 2 weeks depending on parts required. As it happened parts were in stock and the watch arrived back with with me today, Friday just 6 days, BRILLIANT!!

Simply dropped in to have my Tag Heuer serviced, valeted and a new battery fitted. The guys were really friendly, knowledgeable and pricing was spot on. An hour later - watch was collected and it looked just like it did the day I took it out of the box! Fully pressure tested, serviced - valeted and polished. Cracking service!

You guy's at 'Watch Hub' Peterborough are fantastic.
It was indeed a pleasure to have dealt with you Nathan, exemplary service in every way.The quality of workmanship, attention to detail and commitment to customer care was outstanding. I can highly recommend them for their expertise, efficiency and speed of return, they were fantastic in every detail...
I now plan to send to them another couple of watches that I have for Watch Hub to sort for me, I will definately be back in touch with them soon.
Very many thanks and regards. CliffC

Everything was perfect in my dealings with watch hub. My late fathers watch now works (when others suggested there was no hope for it), the team communications were friendly and informative and the price was under the initial estimate. Great Service; thank you

Very helpful was quick and easy and work done was excellent

Fantastic service. Super customer service

I sent my Casio Waveceptor watch to Watch Hub after a local shop botched the job of changing the batteries, leaving the watch non-operational, case loose, screw missing and buttons not functioning. I am very happy with the work Watch Hub did, watch is now working perfectly again, and looking as good as new after a "mini valet". A good job at a reasonable cost.

Absolutely disgraceful experience from start to finish. I brought my watch in for a SIMPLE repair:

A new pin for the strap housing

A new battery

A basic clean

What I received was a total failure of even the most basic workmanship. The housing has been badly fitted — the watch literally falls apart when worn. This is not a minor issue — it renders the watch completely unwearable and risks permanent damage.

On top of that, I was charged for a "cleaning" that was clearly not done properly — the watch was returned looking untouched, filthy, and clearly neglected.

This is not just poor service — it's completely unprofessional, careless, and shows a total lack of pride or skill in their work. To charge for work that was either done incompetently or not done at all is unacceptable.

I have absolutely no confidence in this company’s ability to carry out even the most basic repairs. I strongly warn others: AVOID THIS PLACE. You are far more likely to walk away with a bigger problem than when you arrived.

I had my wife's watch repaired by WatchHub and they repaired it quicker than than the quoted time, at the quoted price and rang me as soon as it was ready. It was the posted back straight away.

Wow what a refreshing change, very knowledgable, excellent customer service and resolved my issue in super quick time.great value for money would highly recommend

I needed an urgent repair to a ceramic Armani watch strap. I emailed the Peterborough store and got a prompt response from Nathan who said they had probably got the part we needed. I sent the watch on Monday and it was back on Thursday. I must say it was excellent service, brilliant job done!

Fantastic experience with Watch Hub in Queensgate Peterborough. Really friendly and helpful and the work they’ve done to my watch is superb. Had the dial replaced on my Breitling and a full clean and polish and it looks brand new. Can’t recommend highly enough. 5 stars.

My partner needed his beloved Tag Heuer Monaco serviced, and Watch Hub came highly recommended by a prestigious jeweller – and now we know exactly why! We made the trip to Peterborough and were warmly welcomed by Nathan, whose knowledge and passion for watches was immediately clear. He took the time to walk us through the entire process with care, clarity, and genuine enthusiasm. He treated the watch as if it were his own and made us feel completely at ease.
A week or so later, we received a thoughtful call to let us know that the glass would need replacing – something we’d discussed initially – because they felt the seal wouldn’t be perfect otherwise. That level of attention to detail and commitment to perfection really impressed us.
Today we returned to collect the watch and were looked after by Steve, who, like Nathan, is clearly a true watch enthusiast. He was friendly, engaging, and clearly loved chatting all things watches – a real pleasure to deal with!
The result? My partner was absolutely blown away by the quality of the work. Yes, the service comes at a cost – as you'd expect with a vintage timepiece – but we can honestly say it was worth every single penny.
Thank you, Watch Hub, for your exceptional service, professionalism, and passion. We wouldn’t go anywhere else

On website there is information, quote: If you leave your watch with us, we will clean it so that it will look like new. Well, my watch is dirty and certainly no one has cleaned it from the outside. Even when changing the strap, no one bothered to clean the strap attachment. Additionally, it is dirty on the bottom underneath. Well, to sum up, very poor service. Will not use them again. Finally, I will add that I used the services at Watch Hub Peterborough.

My wife has a Ladies Longines watch over thirty years old, the winder to change the date was difficult to use, the hands kept jumping every five seconds and eventually the watch stopped. I contacted Watch Hub and explained the issues, no problem was the reply. I sent the watch by Royal Mail Special Delivery and received confirmation of receipt. The watch arrived back repaired, cleaned and tested within 7 days. My wife is delighted.

From the moment I had contact with Nathan and Steve until the moment I received my watch back they have been a joy to work with.
They offered a few solutions to mending my clasp on my Omega and quoted around 3 weeks to do the repairs. Sending it off was easy, I opted for a higher insured bracket at the post office, and to my surprise I actually received my watch back in just over a week.
Hopefully I won’t need them again for a while but I couldn’t recommend their customer service enough and the repair looks as though I’ve got a new watch back considering it’s 25 years old!

New capacitor fitted to my Citizen Eco Drive and link removed from strap plus a clean. Quick turnaround and the watch was shiny as new after its clean after 12 years of use. Definately recommend Watch Hub.

I had been struggling to find anyone who would touch this Citizen 7878 divers watch that I bought new back in 1996 as it was a front loading monocoque design. I contacted Watch Hub and they confirmed they would carry out the work. The watch came back perfect, with a new capacitor, the Crystal re-aligned ( when it went to Citizen for a new crystal years ago they did not set it in straight) and a modification to the second hand was carried out.
Watch Hub's customer service is second to none... I am very impressed, I shall definitely be using them again for my other watches. Thank you again!