Watches of Mayfair Reviews 1,550

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the purchasing process smooth and enjoyable. Many highlight the exceptional service, competitive pricing, and the quality of the products, often saving a significant amount compared to other retailers. The delivery service is frequently commended for its speed and careful packaging, with watches arriving as promised and in pristine condition. However, some customers experienced delays with their orders, with one person noting a month-long wait for a watch and another being informed that a watch was no longer with the supplier after eight days. Additionally, a few individuals mentioned issues with communication, specifically regarding updates on order status and supplier interactions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting its professionalism, friendliness, and... See more

Price

Clients share positive opinions on price, consistently highlighting that the pricing is competitive and often... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Watches of Mayfair doing my research to buy my wife a watch. Their pricing was WAY cheaper than anywhere else. Plus I got a further discount as it was my first order of £150 making the deal... See more

Rated 5 out of 5 stars

Sourced a Panerai Submersible Luna Rossa through WOM. The manager Matthew Brown was a pleasure to deal with. Unfortunately the one example available from his suppliers was sold just before he too... See more

Rated 5 out of 5 stars

Had a great buying experience with WOM. Purchased an Omega Seamaster Aqua Terra. Had a lot of initial discussion over Whatsapp with Matt, who is very knowledgable and patient with my many question... See more

Rated 5 out of 5 stars

IWC Pilot Mark XX, green dial, leather strap. This is the third watch I've purchased from Watches of Mayfair. Doing business with them is always a pleasant experience. They are relaxed, friendly, hon... See more


Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Watches of Mayfair is a trusted watch dealer located in the most prosperous and historic area of Central London - Mayfair. Our boutique shop is located at 13 Shepherd Market, between Piccadilly and Curzon Street. We offer our clients an opportunity to source unique watches and jewellery pieces at extremely competitive prices. All of our clients are private collectors or investors in luxury goods, who share with us their passion to beauty and exclusivity.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

My go-to watch boutique

IWC Pilot Mark XX, green dial, leather strap. This is the third watch I've purchased from Watches of Mayfair. Doing business with them is always a pleasant experience. They are relaxed, friendly, honest, and totally focused on providing the watch that you want. Also, they really appreciate returning customers and always try to give them an outstanding deal.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery lead-time for the timepiece…

Delivery lead-time for the timepiece that I was getting for my son was 3-5 days - but Matt managed to get it into the shop in 2 days. This meant that I was able to collect it and bring it with me when visiting my son.
The price was also excellent.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Emma at Watches of Mayfair

I recently purchased a Mido TV Big Date and needed it delivered on a Saturday, and I’d like to give a big thank you to Emma at Watches of Mayfair for making that happen.
Her communication was clear, prompt, and genuinely helpful throughout the entire process. She made everything completely effortless, and the watch arrived exactly as promised.
Exceptional service from start to finish. Emma is an absolute asset to the team.
Highly recommended.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Watches of Mayfair 👏

I recently purchased an Omega Speedmaster from Watches of Mayfair. From the initial enquiry to delivery, Matt was very professional and explained the process. The watch arrived as promised the next day. The packing was excellent and the watch was better than expected. Brand new, tags, box and papers. I would definitely recommend them.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Marvellous experience

Great price for the watch, and excellent com-any to deal with. Responded to my enquiry with a polite courtesy call, explaining about the company and how everything worked. When I bought the watch, they kept me informed of progress and delivery. Watch arrived as promised, well packaged and just as described. Delighted.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Great Price

It was a pleasure to deal with Matthew. He is a credit to the company. He explained the process and how the company operated in great detail and with great patience. Answering all my questions. The hand over in the shop was great. All in all a wonderful experience.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant - Bought a Messika necklace

I recently bought my first piece of fine jewellery (Messika) from Watches of Mayfair and the experience was smoother than I anticipated.
Matt was incredibly helpful over WhatsApp, and my delivery came a week faster than predicted.
Overall, excellent service - would definitely buy from here again! Thank you!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great purchase

Picked up a Panerai from WOM , got a good discount and very happy with the watch. Mathew was very helpfull and i cant fault the whole process. Def recommend, and would not hesitate to use again for future purchases.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Quality watch

Bought a TAG Heuer from WOM, delivered as described, genuine, and was able to register for the TAG 5-year warranty without any issues. Thank you to all at WOM.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great buying experience with WOM

Had a great buying experience with WOM. Purchased an Omega Seamaster Aqua Terra. Had a lot of initial discussion over Whatsapp with Matt, who is very knowledgable and patient with my many questions!

I managed to get the watch around £1000 below rrp. It took a month to arrive which wasn’t an issue. If you’re willing to put a retail store buying experience aside, then you could save yourself a pretty penny by contacting WOM and asking if they can source/deliver your watch of choice.

Thoroughly recommend them.

October 11, 2025
Unprompted review

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