Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never hear... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order. I was consistently in touch with customer service through WhatsApp and the advisor... See more
Placed order on 9th August. By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message. No reply to either until 15th August when I git notified that bracele... See more
Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going t... See more
Company details
Written by the company
Watch Home which is depending on a holding company operating in the watch industry since 1977, aims to bring consumers and quality products together. Watch Home is a retailer of luxury watches with various supply networks and points of sale in many different countries all around the world. Watch Home offers it's valuable experiences gained in e-commerce and watch industry to the customers through the world-famous brands to create a product and marketing concept in line with the dynamics of the age.
Contact info
72 Chase Side Suite 2 London / England,, N14 5PH, London, United Kingdom
- +44 7514 025463
- info@watchhome.com
- watchhome.com
2.8
Average
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i buyed and cancel order
February 12, 2021
Reply from Watch Home
Hello, first of all we are really sorry about the situation you are experiencing. We sent you an e-mail to solve this situation. Thank you.
UPDATE: We are sorry for the order cancellation due to the problem caused by the trading platform. However, it is not your fault and also not our fault.
As 11 months passed, we still didn't hear from your side. If you still would like to purchase your loved item, please answer our email.
We want to serve you with our best effort, and we would kindly appreciate it if you could update your review.
Excellent Service.
I ordered two watches for choice. I returned one with free postage. Excellent service.
February 8, 2021
Unprompted review
Reply from Watch Home
Hello, thank you so much for choosing Watch Home! 🙂
Easy customer service when chasing delivery.
Product was shipped next working day and received the following working day in good condition.
January 28, 2021
Reply from Watch Home
Hello, thank you so much for choosing Watch Home! 🙂
Good legit website
I placed an order and it was a crazy experience. So the watch I initially ordered was lost and the company didn’t tell me that until I phoned them myself. They happily sent me another watch and just to mention they do have good customer service. Then there was an issue with my delivery by Royal Mail and it took a while for it to arrive, but Iv received it now. All in all it’s a good legit website and super super affordable.
January 25, 2021
Unprompted review
Reply from Watch Home
Hello, first of all we are really sorry about the situaiton you have experienced. Your comment will be handled in a serious way. Thank you for your kind words!🙂
Good customer service
January 12, 2021
Reply from Watch Home
Hello, thank you so much for choosing Watch Home! 🙂
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.