Wish I’d read the reviews before I placed my order. Still not received my watch and emails are not responded to. Also left voicemail on the answering machine, no response again. I have started a cla... See more
Company replied
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See what reviewers are saying
Wish I'd done my homework and check you out first. I am still waiting for my purchase to be delivered, I have tried to contact them via e mail and phone and also on face book page but customer su... See more
The experience was really bad, the watch was definitely counterfeit and the packaging was fake as well. They refunded my amount but didnt refund the return postage. The watch had scratches under the... See more
Ordered a Boss watch for my boyfriend for Christmas and OMG it is gorgeous. Comes packaged beautifully and delivery was so fast - was not expecting it next day on a Saturday too (thank you!!) Don... See more
Company replied
Company details
Information provided by various external sources
Men's and women's designer watches at up to 70% off RRP - FREE UK DELIVERY!
Contact info
United Kingdom
- watchshoponline.uk.com
2.0
Poor
163 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a day-date ..I got a…
I ordered a day-date ..I got a confirmation email but that’s it, I tried to email them but no reply .. the watch is in stock I also tried to track it but just says ordered
Tracking number - 2H37T-27WDA8E
February 5, 2024
Unprompted review
Reply from Watch Shop Online
Hello,
We are sorry to hear you are experiencing some issues with your order.
I can’t see any orders or emails under the name you have left this review.
Please can you reply to this review with your order number and we will be happy to take a look for you.
Thank you.
Reply 2:
Hello,
Unfortunately, that is not one of our tracking numbers - we only use Royal Mail.
Please can you provide us with the order number and we will be able to confirm it is not one of our orders.
You will need to contact the retailer you purchase from and they should be able to assist.
Atrocious.
Atrocious.
Took big sum of money and then said out of stock. Impossible to navigate on their mobile phone internet option… three days later and still no sign of money being returned.. beyond furious and dissatisfied 😡😡😡
December 22, 2023
Unprompted review
Reply from Watch Shop Online
You placed an order for an item that was clearly displayed as out of stock - it is displayed under where the button is to “add to basket”.
You can see this without zooming in even on a mobile device - it’s not our fault you didn’t look before purchasing.
After making the purchase you emailed us to check if it was in stock and we politely advised it was not as per the product information page.
We offered to either cancel the order or exchange it for something in stock - you chose to cancel it and we refunded you the same day.
Refunds are not usually instant and can take 2-4 working days - they are handled by our payment provider not us directly.
If you felt that the availability was unclear, perhaps you should have contacted us prior to purchasing rather than after - this way we wouldn’t have processed your order or taken any funds in the first place.
Great price great communication highly…
Great price great communication highly recommended
December 14, 2023
Unprompted review
Customer care is not great
Customer care is not great. Watch been ordered on black friday and not yet received. I got a mail that mentioned the model i ordered is out of stock and will dispatch within 7-10 working days. I think i must report my bank about this company.
December 15, 2023
Unprompted review
Reply from Watch Shop Online
We are very sorry for the delay in receiving your order - the stock status is displayed on the product information page.
You placed your order on 24/10/2023 and then emailed us on 28/10/2023 asking where your watch was - we advised it was out of stock and you confirmed that you were happy to wait for it to arrive back in stock.
We do acknowledge it has taken longer than expected, unfortunately there can be delays this time of year.
Your order is now on its way to you and is expected to arrive with you on Tuesday.
This company had the watch I was after…
This company had the watch I was after a gold Diesel watch and at a good price the down sight ,if they have the watch in stock you will get it ASAP, but if its not in sock you will have to wait like I did for there supplier to send it to them which I had no problem with but the wait was worth it well pleased with the watch. I would use the company again
November 17, 2023
Unprompted review
My wife bought me a watch for my…
My wife bought me a watch for my birthday, and we started to notice that it wasn’t keeping time. We sent it back, as instructed, to be sorted as it was well within warranty. Despite having the watch for nearly a month we had to chase for an update. We were told the watch had been fixed, they were observing to ensure it was keeping time and a new battery fitted and would be posted for delivery.
Having received the watch back we noticed straight away that the watch had again not kept time, and despite resetting the time it then dually fell 10minutes behind within the first half hour. Needless to say, we are sceptical that the watch was even fixed rather just sent out.
You can never speak to anyone at this company, and everything is done by email. That’s not a problem if you are dealing with a professional company but that really isn’t the case with Watch shop Online.
Whilst they have offered us another watch we feel like a refund is the only acceptable solution as they have had the opportunity to rectify the situation already.
Please save your money, do not buy from this company and go to someone more reliable and reputable.
We have requested a call back so we will keep you posted with another review……………
November 3, 2023
Unprompted review
Reply from Watch Shop Online
Thank you for taking the time to write us a review.
We are aware we had your watch longer than expected and we are very sorry about that.
Your watch was serviced and the battery was replaced - our service team then left your watch for a few days and found that it was working as expected.
We then returned the watch to you.
We didn’t just send it back to you without doing anything as you have suggested - that just costs us money.
You then notified us that the watch wasn’t keeping time when being worn despite us attempting to rectify the problem.
Whilst it was with us we didn’t see a fault with the watch - it’s hard to diagnose faults when we can’t replicate them, however, it does seem to happen when being worn.
Unfortunately, we can’t wear customers watches which is possibly why we couldn’t see a fault as it was working when left still for a few days.
As you reported that the watch still wasn’t working, we offered to replace the watch for a brand new one under warranty.
We fully accept that the length of time we had your watch wasn’t really acceptable and we do apologise for that.
However, we do believe that the offer to replace the watch under warranty is fair and doesn’t justify a 1 star review.
If you’d like to go ahead with the replacement, please send it back to us as we have advised via email.
Really pleased!
Quick delivery, Good discount, well packaged and really pleased!
October 11, 2023
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
Ordered a watch
Ordered a watch, said 7 days delivery, bee 2 weeks no update or response to my email or fb messages. The contact number does not work. Seems like a scam. Tempted to recall my payment. Fore warning buyers to only pay by credit card as the risk lies with retailer/merchant. Very poor service
September 9, 2023
Unprompted review
Reply from Watch Shop Online
Hello,
When you placed your order you ordered a watch that was out of stock.
You emailed us on Friday 15th September and we replied the following Monday with an update.
You messaged us on Facebook and we replied the next working day with another update.
We understand you’ve been waiting longer than expected but just a few hours ago you agreed you were ok to wait for your order to arrive in stock.
You make a valid point regarding the time you have been waiting - we are doing everything we can to deliver your order as soon as possible.
However, please don’t tell untruths about us not replying to messages when we do.
Impossible to contact very poor service
Ordered a watch but realised I ordered wrong one they was good enough to cancel order before sending watch out they said a full refund has been processed but i still haven’t received a refund , which had now been 11 days
July 14, 2023
Unprompted review
Reply from Watch Shop Online
Hi,
As per our email your refund was successfully processed by ourselves and we sent over the refund receipt.
It can sometimes take a few days from processing for the refund to actually go back into your account.
As we advised in our email, if the refund hasn’t yet been received then please contact your bank for further advice.
Ordered a watch online
Ordered a watch online, said 7 days delivery. Been over 2 weeks and not had anything, tried emailing, Facebook messenger and calling but no reply at all. Awful way to do a business.
June 5, 2023
Unprompted review
Reply from Watch Shop Online
Hello,
We apologise if you are not happy with the service you have received.
We replied to your email last Wednesday and also this morning.
Perhaps they’ve gone into your junk mail if you haven’t received them.
As we have advised in our email, we are currently waiting for your order to arrive in stock - we’ve just had some logistical delays which does happen from time to time.
We’ve also offered a full refund or you can exchange it for an in stock model if you are unable to wait any longer.
Apart from actually delivering your watch, we are not sure what else we can do to improve our service.
Automated response from a counterfeit…
Automated response from a counterfeit seller. A watch rated at 3 ATM is good for swimming to a depth of 100 feet. I bought the watch under the name Nikki Lee. I bought a Tissot watch and tried to register on Tissot website and I t said the serial number was not registered and fake. All Tissot watches come from Switzerland with a ws serial number. They state on their website that they do not use "0" or "I" in their serial numbers which mine has both. I will post pictures soon. I'm in the middle of a visa chargeback. I will not be returning the watch. I just want my money back and I will destroy the watch because I will not partake in the transfering of counterfeit goods. This is the advice of trading standards. Do not buy a watch from these scammers
June 3, 2023
Unprompted review
Fantastic watches at incredible price
Great experience with this website watch looks amazing brand new in manufactures original packaging at an amazing price, delivery was quick and well packed can definitely recommend this website and will be shopping again
May 20, 2023
Unprompted review
Reply from Watch Shop Online
Thank you for your positive review, it is much appreciated!
Brilliant Service
Brilliant Service, Good Price and next Day Delivery
Fast answers to texted questions. All Round Great Experience -- Recommended T Knox
March 23, 2023
Unprompted review
Reply from Watch Shop Online
Thanks for your positive review!
Its a scam site
Its a scam site, beware! Once you pay online with your card, you never see your delivery or money again.
They say its lost by royal mail bla bla, no tracking number provided etc, they say they'll refund you, and you wait and wait like an idiot, but they never go through with the refund, STAY AWAY, SCAMMING SITE !!!
March 15, 2023
Reply from Watch Shop Online
Hello,
Unfortunately, we can’t identify you or your order as you haven’t left any details.
However, it is not uncommon for parcels to get lost.
If this happens, we will either offer you a full refund or we will offer to send a replacement.
Our customers will never be left out of pocket and as you can see from our plethora of positive reviews, our customers have all had a positive experience.
Therefore, this is either about a different business or is not a genuine review.
If you’ve genuinely not received your product or refund, then all you need to do is email us and we would be happy to take a look for you.
Reply 2:
Hello,
You have replied to us with your order details and we can confirm that your item did go missing in transit.
We emailed you and you advised you would like a refund.
Your refund was processed on Monday 13/03/2023 - you emailed us today to ask why you hadn’t been refunded.
We emailed back to advise the refund had been processed and also sent you the refund receipt.
You then proceeded to write this review which isn’t exactly correct - refunds are not instant and can take a few days to go back into your account.
To say we didn’t issue a refund is just not true, it seems you’re just unhappy that your refund didn’t arrive instantly.
Excellent Experience
Excellent experience with this company. Placed an order for a Tissot Seastar 1000 on a Tuesday evening and the watch arrived Thursday lunchtime, brilliant service. Great price as well, a significant saving versus other sellers. Thanks
August 19, 2022
Unprompted review
Reply from Watch Shop Online
Thank you for taking the time to write us a review - much appreciated!
Wow what a stunning watch
Wow what a stunning watch, cheaper than most places I looked at, delivery was free and fast, would definitely buy from here again. Thank you so much
Andy
August 3, 2022
Unprompted review
Reply from Watch Shop Online
Thanks for taking the time to write us a positive review!
We are pleased to hear you are happy with your watch!
This company is 100% real
This company is 100% real. I purchased a Tissot seastar with a considerable discount. It is the real thing. The company responded to my emails promptly, when I asked some questions. My watch was quickly despatched. I will definitely use this company again and I fully endorse it.
April 19, 2022
Unprompted review
Reply from Watch Shop Online
Thanks for taking the time to write us a positive review!
We are pleased to hear you are happy with your watch!
Great company
Really quick to reply to any questions, friendly, ordered on a Friday evening and came by Tuesday lunchtime. Packaged well, the watch is beautiful, authenticity papers and warranty booklet with it, cheap prices and over all a really good experience, will definitely order again!
March 8, 2022
Unprompted review
Reply from Watch Shop Online
Thank you for taking the time to write us a review - much appreciated!
Buy with confidence.
I was apprehensive at first as wasn't at all sure what to expect but needn't have worried as the Tissot watch came well packaged fully authentic. Corresponded with watchdog online and they answered immediately.
Very happy and would not hesitate to use again.
November 30, 2021
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review, much appreciated!
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